For the limited amount it can process, the set field command of: $PROCESS$ echo "$Email Body$" | /home/aramey/html2text-0.003/html2text.pl Works perfectly. Thanks for the help so far. I'll look into ARSPerl to see about going deeper into this.
Anne Ramey From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, December 11, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** Any pointers on doing that? I am trying to process an entire email body. It's not a problem with the short tests,b ut it will be a problem in production. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, December 11, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** In that case I have had to write some perl scripts where it logs into Remedy itself and grabs the values in question out of a record instead of trying to pass all of the information on the command line. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, December 11, 2008 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** Good point. I assumed....and yes, I know what they say about assumed: "50 bonus points for using all of your tiles in Scrabble" :) The @@: can be dropped if this is in a filter. Curious: What does $Email Body$ contain? If it is the full email body that could be causing the issue. The $PROCESS$ command tops out at 4096 characters long according to the workflow object guide: The $PROCESS$ tag indicates that all text that follows is a command line. The command line can include substitution parameters from the current screen to enable values to be placed into the command line before it is executed. You can enter as many as 255 characters for your command definition. The command can be as many as 4096 characters after the substitution parameters are expanded --- J.T. Shyman ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, December 11, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error That would only work if the process was running via Active Link...which Anne didn't specify ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, December 11, 2008 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** Try changing the command to: $PROCESS$ @@:echo ""$Email Body"" | /home/aramey/html2text-0.003/html2text.pl If that doesn't work, start with something simple and work up from there. Change the set fields to something like $PROCESS$ @@:echo $HOSTNAME And see if that sets the field. If it does try $PROCESS$ @@:echo ""$Request ID"" (or some other, short field) If that works, it may not be liking fact that the return has multiple lines. It may see that as multiple values and not a single value for the set fields. --- J.T. Shyman ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, December 11, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: set fields by process error I am getting an exit code: 127 set fields action error when trying to use the following in a set fields action to strip HTML from an email body: $PROCESS$ "echo ""$Email Body$"" | /home/aramey/html2text-0.003/html2text.pl " The process works fine when I run it from the command line: btw, it does work from the command line: [EMAIL PROTECTED] db# echo "<h2>Test header</h2><br>test<br> > Anne Ramey > test" | /home/aramey/html2text-0.003/html2text.pl Starting /home/aramey/html2text-0.003/html2text.pl ... Test header =========== test Anne Ramey test Anyone know what exit code 127 means? or see any syntax errors? I can't find the set field error exit codes anywhere in the documentation. AR System 7.0.1 Patch 5, ITSM 7.0.03 patch 7 on Red Hat Linux. Oracle backend. Thanks, Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
