Smart IT and Character Menus

Hi All In the process of implementing ITSM 9 and Smart IT 1.5. In ITSM I have a character menu on a custom field in the Incident that I have successfully added to the Smart IT. In Smart IT the field is type ahead only (Start typing). Is there a way to make it a drop down like it is in

Re: Where do I find the documentation of the ARPluginContext class?

Hi, Docs are included in the API-directory on your server. You will also find it at numerous places extracted and published if you search the internet. And you can download the API-packages for many versions here: https://rrr.se/cgi/index?pg=arapi (https://rrr.se/cgi/index?pg=arapi) Best

Re: What is locking my account?

When you create a new ARServerUser object, should`t you do a login? arCtx.login(); -- J 2018-03-20 18:45 GMT+01:00 Thomas Miskiewicz : > Thanks for pointing this out, Fred, bu there is no error in my code. > > I just mad a mistake extracting snippets. The code looks like

RE: Do 300,000 companies fit?

Hi, On ITSM 8.1.02, [email thread below], we've 225,000+ companies ('Customer') and therefore 225,000+ groups in the group form. The Remedy service takes about 20 minutes to start with this volume of groups. We attempted to upgrade ARS from 8.1.02 to 9.1.03. AR Upgrade to 9.1.03 failed

Re: What is locking my account?

We used that method before with same results. The we switched to this example: http://soleauthority.net/entry-inspector-a-java-filterapi-plugin-sample/ On Wed 21. Mar 2018 at 09:24, Jarl Grøneng wrote: > > When you create a new ARServerUser object, should`t you do a

Re: Dev Studio broken after Upgrade to 9.1.03.001

No, I don’t have it. > On Mar 21, 2018, at 3:23 PM, Jason Miller wrote: > > Do you have object reservations turned on? I have seen even in 8.x where an > object reservation somehow is created without an Object Name and Dev Studio > will throw an error loading the

Re: Dev Studio broken after Upgrade to 9.1.03.001

ADMIN NOTE: I apologize for the duplicate post. It is totally my fault. Please disregard one and have a happy day! TIP: When replying to this thread, remove the image in the reply. If you don't your reply will likely be rejected due to size limitations. Jason On Wed, Mar 21, 2018 at 8:44 AM,

Re: Dev Studio broken after Upgrade to 9.1.03.001

Thanks Tim, I'll check but why does it work with other server of the same version then? Thomas > On Mar 21, 2018, at 3:40 PM, Timothy Powell > wrote: > > I’ve seen this before when the dev studio did not have enough memory to load > a large list of

Re: Dev Studio broken after Upgrade to 9.1.03.001

Do you have object reservations turned on? I have seen even in 8.x where an object reservation somehow is created without an Object Name and Dev Studio will throw an error loading the object list for that type of object until those records are deleted. Jason On Wed, Mar 21, 2018 at 9:06 AM,

Re: Dev Studio broken after Upgrade to 9.1.03.001

With Timeouts, I always look to the API/SQL logs for helptrack what sql calls are taking place and how long they are taking. On Wed, Mar 21, 2018 at 8:06 AM, Thomas Miskiewicz wrote: > Hi Listers, > > we have successfully upgraded our archive stand alone server from >

RE: Dev Studio broken after Upgrade to 9.1.03.001

“I cannot open active links and filters. I can open forms.” And that was the exact thing we encountered at times. Increasing the DS memory eliminated that. But based on your comments, it sounds like this is not a DS issue but an ARS issue. I would start fresh: Shut down the ar service on the

Re: Dev Studio broken after Upgrade to 9.1.03.001

You ran the log from 11:16:16 to 11:17:41 That's just under 1.5 mintimeouts occur at the 2 min window if I'm not mistaken Please turn on API/SQL before trying to load the items, wait for the timeout, and turn them off, if you already did that, I don't see any problems...the longest API

RE: Dev Studio broken after Upgrade to 9.1.03.001

I've seen this before when the dev studio did not have enough memory to load a large list of workflow objects. The default is 512mb. Go to the DS config and try increasing the memory it uses from 512 to 2048. That's what worked for us. -vm C:\Program Files\Java\jre1.8.0_161\bin\javaw.exe

Re: Dev Studio broken after Upgrade to 9.1.03.001

Fair enough Tim. The wired thing is that at times when I can connect I cannot open active links and filters. I can open forms. No issues with other severs on same client, same ds and same ar server configuration. Thomas > On Mar 21, 2018, at 4:34 PM, Timothy Powell >

RE: Dev Studio broken after Upgrade to 9.1.03.001

Continuing on this thought line. You mention that it’s an upgrade from 8.x to 9.x. Was object reservation enabled when it was 8.x and is now turned off in 9.x? If yes, you still may have bad object reservation records. Check the AR System Version Control: Object Reservation form for

Re: Dev Studio broken after Upgrade to 9.1.03.001

No, we don’t use object reservation > On 21. Mar 2018, at 16:47, Timothy Powell > wrote: > > Continuing on this thought line. You mention that it’s an upgrade from 8.x to > 9.x. Was object reservation enabled when it was 8.x and is now turned off in > 9.x?

RE: Dev Studio broken after Upgrade to 9.1.03.001

I don’t know. You didn’t mention that there was a 2nd server involved where it loaded successfully. If you have 2 identical servers and are using DS on the SAME client machine to access them and one server loads properly and the other does not, then I probably would have eliminated a client