Table Search

HI All, I want to do a table search based on the groups a user is assigned but can't get it to work. First I have a form called Assignees where each person is listed with one record per group assigned. On a display only form I have a table that lists the results from the Assignees form where

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

This is how BMC defines it on the education page at http://www.bmc.com/education/learning-paths/lp-ars.html Role Responsibility Administrators * Maintain and configure the BMC Remedy AR System server * Modify existing workflow or build additional workflow on a limited basis Developers * Design,

Disable Red X

Hi All, Is there a way to disable the close window X in the upper right corner of a dialog? Depending one of several sets of criteria, when a ticket is closed, a dialog window opens asking a series of Yes/No questions before they can save the ticket. Problem is the users are using the X in

Re: Disable Red X - RESOLVED

there is some java script you can use From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Wednesday, July 29, 2009 10:09 AM To: arslist@ARSLIST.ORG Subject: Disable Red X ** Hi All, Is there a way

Re: OT: The case of the disappearing BMC sales rep

Hi Shawn, 6 months ago I probably could have written the same email as you have. My recent experience has been quite positive. On the education side, I sent an email asking a questions and it became a 8 email in 20 minute question and answer session about the upcoming 7.5 training and what I

Re: Encouraging Float License Users to Log Off When Inactive

Robert, I did the same thing, disabling the table refresh on interval. Made for some unhappy users. FYI Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Tuesday, August 04, 2009 4:03 PM

Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)

HI Thien I am thinking you could do something with the Business Time and Holiday forms. Set up your Business Time M-F, 12Am - 6AM. Use a filter to get the Business Time populated into your form. Then have another filter that compares the Create Date to the Business Time. You might have to

Re: Reactivating bypassed Tasks? (ITSM 7.x)

Chuck I am not familiar with the CM 7.0.3 however I have an idea. How are the tasks linked? If there is a common Master number and then each task has a sequence number then I would think you could institute a back-button like a browser. Might be able to use a table field somewhere to track the

Guest Users

Hi All and Happy Friday, Is there a way to have Guest Users in the Remedy User Tool but not on the web? I have been asked to look into the possibility of enabling Guest Users but I am concerned opening this up on the web would be a really bad idea. ARS 6.3 patch 20 Mid-Tier 6.3 patch 20 Any

Re: Email Notifications not populating filed information

Are you using a template or including fields in the notification? The Request ID could be missing on test but selected on dev. FYI Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sreenivas Sent: Monday, August

Re: Save button is hiding

Sachin, Have you checked the version and patch on the machine. I have seen entire forms blank when the user was using an earlier patch. Easy thing to overlook. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

Re: Group Names

Shafqat, I would think using the Group Name is a better way to keep it straight but I have no idea how Remedy would act when sending out a notification when two groups have the same name. Now you can use the GID in your filter. I got this email one day. Then I looked at the ticket, I saw that

Notify - Calculate Time

HI All, What I would like to do is have a statement in an email Ticket was last updated 35 minutes ago So in the filter I want to calculate the difference $TIMESTAMP$ - $Modified Date$ and include the results in the email without first having to store the results in a field Is there a syntax

Moving ARS 6.3 - ARS 7.5

HI All, I am planning on moving from ARS 6.3 on SunOS 5.9, Oracle 9.2 to ARS 7.5 Oracle 11g, Linux 5 (64-bit). Thought is to completely build the new box, install ARS 7.5 and the move the data over to the new server. Has anyone done this before? Any suggestions on the best way to more the

Re: Moving ARS 6.3 - ARS 7.5

10g with no problems. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Thursday, September 10, 2009 9:12 AM To: arslist@ARSLIST.ORG Subject: Moving ARS 6.3 - ARS 7.5 ** HI All, I am planning

Re: Moving ARS 6.3 - ARS 7.5

moved our databases from a Sun RISC cluster w/Oracle 9i to a Sun x86 cluster w/Oracle 10g with no problems. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Thursday, September 10, 2009 9:12 AM

Indexing help

Good morning, I think I inherited a mess and need some help with indexing. If I have an index Status Assigned Group Assigned Person And the query is Assigned Group and Assigned Person does the index get ignored because Status was not used? What if I have similar indexes like these Index 1

Re: N.E. Area RUGS?

If there are no NE RUGS what would it take to start one? Are there any guidelines? Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boylan, David Sent: Thursday, September 17, 2009 12:14 PM To:

Re: Question around Remedy Web Services

Currently I have a filter that on create performs a Run Process action using the perl script. The perl script sends xml to an external biztalk server. If I understand this discussion correctly I should be able to do the following Create a Set Fields, read from Web Service Choose load WSDL file

Views

Hi All, I have what probably amounts to a really dumb question but I am baffled. What I would like to do is create a different view for two groups. The Manager group only needs to see a small group of fields. The Help Desk needs lots of fields, buttons, etc. I can create the view that each

Email Template Question

HI All I have an email template that is used for submitting a new record. It works fine with on exception. Symptom Description !536870930!: This is a test of submitting a ticket via email from the customer's Remedy Server to the Navisite Remedy Server. Please take action ASAP What ends up in

Re: Email Forms?

There may be a couple of reasons for this. At least under version 6.3 there is the Email Messages form but then there are three forms, association, attachment, attachment join, to handle the attachments. I have mail pushed to a custom form and then gather the attachments into the attachment

Email Template Issue

Good Morning, I have an email template that I am testing on development with a Submit action. If I send the email to one mailbox, the ticket gets created. If I send it to the other box it does not. In the case where the ticket is not created I get a bunch of these in the Email Error Logs.

SLA time Calculations

Hi All, Does anyone have a good way of tracking the work time of an issue? In my case the issue could be in a Status of Work in Progress, Pending or Closed. What I need to be able to determine is Closed-time minus Create Date minus Pending-time = Time-worked Status History does not work

Re: SLA time Calculations

: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site: www.apc.com/http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Brittain, Mark mbritt...@navisite.com Sent by: Action Request System discussion

Re: Stored procedures in Sybase vs Oracle

Hi Larry, I would say the solution depends on the output. If it is to fill in a field or present a list to a user, then is a Select Field, Read Value for Field From: SQL, add the select statement there and map to the fields. If you want to populate all of the results into a field then you

Re: How to write the value of an editable column into the database using a filter guide?

Good Morning Mark, I have not tried to do this with a filter but have with an active link where I can change the Status. In my case I simple execute on a lose focus, set field where $Column2 $='Request ID' AND $Column5$ != 'Status'. I would think it would work just as well on modify. Since

Multi-group question

Hi All and Happy Halloween, I have an interesting situation with email under a row level security environment. I have row level security (112) of either YES or NO. User A belongs to the HelpDesk and YES groups. User B belongs to the HelpDesk and NO groups. When I assign a ticket to the

LDAP Question

Happy Halloween, We use Active Directory to authenticate and new servers are being brought online. Everything else being the same, looking in the configuration manual, all I need to do is change the Host Name in the AREA LDAP Configuration Form. If I make the change there, do I need to

Email Template Reply Subject Line

Hi All, I am using an email template to create tickets. Reply with Entry is set to yes so the system sends an email back to the sender. The body of the reply I can manipulate by defining the Result Template in the email template. Is there a way to manipulate the subject line of the reply

Re: HELP ---Poblem with Menu

Hi Bola, Is there an active link associated with the menu? If so it could be the permissions in the active link Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola Sent: Tuesday, November 03, 2009

Email Submission issue

Hi All, I have had no problems with submitting a ticket using an email template until today. I changed the configuration of the incoming mailbox. Now I get an error after waiting 30 minutes (default) like this one: MessageType: 2 MessageNum: 311 MessageText: Field ID is not related to this

Re: Error with remedy Administrator

I have seen that error in the RUT when I am about to run out of tablespace. Have you dba check and if need be increase. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre Sent: Monday, November 09,

Odd Email Behavior

Hi All I have a strange situation. When a ticket is created, notification is sent to the contact. If I am using a HTML formatted email, the Request ID appears in the subject line but does not appear in the body of the email. I am using row level security with Field ID 112. What I want to do

Re: Odd Email Behavior - Thanks

) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Tuesday, November 10, 2009 7:16 AM To: arslist@ARSLIST.ORG Subject: Odd Email Behavior ** Hi All I have a strange situation. When a ticket is created, notification is sent to the contact. If I am using a HTML formatted email

Chat with Remedy

Hi All, Currently we have Citrix GoToAssist integrated with ARS 6.3, patch 20. Citrix has just informed us that we have to upgrade to their latest version by the end of the year. The catch is they no longer support integration with Remedy. I like to have back up/company when something stops

Naming Standards

Hi All, I was wondering if there are any good standards for naming filters and active links. On my server there is an amazing mix that appears to be dependant on what worked for the previous Admins. Also is there any need/value to having the name all one word like the last two examples. Really

Re: Naming Standards - Thanks

Thanks everyone for you suggestions. What I heard most was keep it simple and consistent. - Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Tuesday, November 24, 2009 1:20 PM To:

RUT on Windows 7

Hi All, Busy day for me on the list. I have a user who is trying to install the RUT 7.5 on Windows 7. The installation fails during the disk space check. Has anyone run into this and found a fix? Thanks Mark Mark Brittain Remedy Developer NaviSite

Set Fields with Field Values

Hi All, I need to do the following set fields. ( 'Status' Closed-Cancelled AND 'Assigned Person' =$Assignee$ I can do this ( 'Status' Closed-Cancelled AND 'Assigned Person' = + ) + $Assignee$ What I can't do is get the double quotes around the word Closed-Cancelled. I have tried to user

Re: Set Fields with Field Values - SOLVED

about this: 'Status' Closed-Cancelled AND 'Assigned Person' =$Assignee$ You escape double quotes in a string by adding another double quote to it, giving two double quotes in a row. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark

Re: Filter guide loops table several times

Hi Dwayne, Since it works for a small number of records but not large, this sounds like a data issue. Either it is corrupt or the field in the vendor form is larger than where you are adding the data. The latter may result in some failures, and the jumpy behavior. Mark

Push Field Question

HI All, I have a case were there is a filter that does a push field on submit/modify that includes the entry from a diary field. The problem is the entire diary field is being pushed when all I want is the latest update. Is there away to do that? Thanks Mark

Re: Push Field Question - SOLVED

.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Dec 1, 2009 at 3:21 PM, Brittain, Mark mbritt...@navisite.com wrote: ** HI All, I have a case

Re: safest and fastest way to delete AR Email records

HI Gabud, Why not use the Archive feature on the Email Messages form? In the form set the Archive Type to Delete from Source and set a time like an escalation. In a case like this (3M records) first I find the date of the first record (e.g. 9 Dec 2007) and set up the qualification as 'Create

Re: Add-Attachment fail on Filter

HI Hugo I looked in the manual and could not find any really useful information about this process. However I did have one thought. Have you tried it without the double quotes? Might try single quotes too. Just a thought Mark From: Action Request System

Re: $Run Process$ Application-Business-Time-Add

Hi Irina Problem could be the dollar signs or you have your Holiday/Business tables referenced in the wrong order. Shown below is a process that I use on ARS 6.3 to add 8 business hours. $PROCESS$ Application-Bus-Time-Add $SERVERTIMESTAMP$ 8 3 Holidays TAG Business_Time TAG Good Luck

Citrix GTA and Remedy

HI All, Has anyone integrated Citrix GoToAssist version 9 with Remedy? If so can you tell me how to do it? Currently I am using GTA version 7. When the chat session is started a record is created in Remedy 6.3 patch 20. Citrix is pushing for us to update to their version 9. The catch is they

Re: Epoch time rollover issue for dates past 2037

Couldn't you use something like error message if 'End Date' = $DATE$ or if 'End Date' = $TIMESTAMP$. This could be done with either an active link or a filter depending on when you want to catch the error. Good Luck Mark From: Action Request System discussion

Re: Attachment replacement - Filter not firing?!

Hi Mark I am on ARS 6.3 and have experienced the same thing. Filter will fire when the attachment is first added but not if the attachment is changed or removed. So maybe that is normal. Appreciate you posting the question as we both may learn something from our fellow listers. Mark

Re: Upgrade to 7.5, is it possible without any errors?

Jarl, This was discussed on the list before but I can't find the emails. I believe there is a white paper out that states you have to upgrade those server to 6.3 before you can go to 7.5. can't go straight from 2.1, 3.2, 4.51 to 7.5 Fellow Listers, if I am wrong or you have the link to the

Re: Table Qualification

Hi Dave, I think you are off by a close bracket after Approver 28' = $USER$. What I do in the case is break out and then count the open and closed brackets. I would suggest moving the Status to front. Usually Status is indexed and if so your performance will be better. ( 'Status' = Proposed)

Re: AR? ar.ini?

Hi Drew This sounds like a permissions issue on the columns. I have some table fields with columns that only specific groups can see. If I log in as Admin I don't see those columns, but if I log in as a member of one of those groups I do. FYI Mark -Original Message- From: Action

Re: ARS 5.12 max attachment size limitations?

Hi Dave, Not running 5.12 but thought of a few areas to check. First is the input length on the Attachment on the form. Is that set to zero or some number. Second would be to check with the dba to see if there is a setting on how Oracle is handling the attachments of that size. Just a

Re: Check to make sure Char field doesn't contain a Percent sign (%)

To use the percent symbol as an explicit text character within a LIKE operation you must enclose the symbol in brackets (page 672, ARS 6.3 Applications Basic) So I would say %[%]% Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]

Find the Request ID in email Subject line

Hi, I have a requirement to place an email (reply) from a customer that has the ticket number anywhere in the email subject line into the ticket. The challenge is the ticket number could be anywhere in the subject line. If the subject line is something like RE: TT#01049480 for NaviSite, Inc. I

SAVE Button

Hi, Having a brain cramp because I have not done it in a while. Is there a way to disable the save button on a form? I am guessing I can set the Disable the Change Flag on all of the fields or make them read only. If I am creating a new record I would need all of the fields to be accessible. Any

Attachment for Incoming Email

Hi All, I need to push attachments in the Email Messages form to a regular form called CSC Email. Incoming Email (customer response) that has a ticket number in the Subject line gets pushed to a separate form called CSC: Email. One form, three filters and it works great. The challenge I have is

Strip username from email address

Hi Everyone, When customer replies to an email containing the Ticket Number (RequestID) in the subject line, the email gets pushed from AR System Email Messages to a CSC: Email form, gets massaged and pushed to the ticket. If you want to know why, email me at [EMAIL PROTECTED] and I will be happy

Re: Strip username from email address RESOLVED

PROTECTED] On Behalf Of Brittain, Mark Sent: Thursday, February 28, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Strip username from email address Hi Everyone, When customer replies to an email containing the Ticket Number (RequestID) in the subject line, the email gets pushed from AR System

Hide fields for advanced search

Hi All, My main ticket form has a lot of fields that are hidden and are used for administrative purposes like calculations. The end users don't care about these fields but when the go to build an advanced search, they see all off the admin fields. Is there a way to not show those? Can't use

Re: Menu display

Mike, You can do it with a Change Field Active Link. I found this on page 505 of the 6.3 BAS. The rules are a little goofy for what you want to do, but I think you will find the answer there. Good Luck Mark From: Action Request System discussion list(ARSList)

New certificate

Hi All, I need to install on Apache a new SSL certificate for the mid-tier. Plan is to rename the new certificate with the old certificate name and restart Apache. Does anything else need to be restarted like the Mid-Tier or the ARS server? ARS 6.3 SunOS: 5.9 Thanks Mark Mark Brittain ESM

Pad the info

Hi All, I have an escalation that looks for Trouble Tickets that have not been touched in a week. When there is a match, I do a set fields to another form. Then I have another escalation that emails out the results. The fields pushed are ((($Trouble Ticket #$ + ) + $Company$) + ) + $Status$

Volume Question

HI All, I would like to get a sense of what your experience of daily email volume sent from Remedy. If you can send me the number of users and a rough number of a day's email it would help me a lot. Thanks Mark Mark Brittain ESM Remedy Developer NaviSite Inc. 315-453-2912 x5418 (office)

Re: Editing closed incidents

You can use a filter with an error message. In the qualification use 'db.status'=Closed AND 'status !=Closed Good Luck Mark - Original Message - From: Action Request System discussion list(ARSList) ___

Re: ARERR [302] Entry does not exist in database

I have only seen this were there was a record on the T table but not on the H Table. In my case records were being added to the T table at the database level but not the H. How are you deleting a record? Mark From: Action Request System discussion

Escalations

Good Morning All, This morning all escalations appear to have stopped working. Escalations fire for different forms at different times to do set fields, push fields, and notifications. Has anyone run into this? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain ESM Remedy

Escalation Queue

The configuration guide says that each server automatically creates a escalation queue. I looked and I do not have one. Also I cannot add one because there is no choice on the drop menu. Escalations are enables on the Configuration Tab in the Admin Tool. Also there are no entries in the ar.conf

White Space

HI All, I am having a challenge with white space in emails. If a use selects multiple email addresses from a menu, there is a white space. Of course this barfs when the email goes out. Is there a way to replace the white space on submit with a semi-colon. Thanks Mark Mark Brittain ESM Remedy

Remove Email Trail

HI All, I have a process when an email comes into Remedy (AR System Email Messages), I push it to a customer email form if there is a Request ID in the subject line. Next I grab just the Request ID, search for the Trouble Ticket and if there is a match, push the email to the Work Log of the

Re: Remove Email Trail

from and people's preferences for replying before or after the original text, but every one you can process keeps more junk out of the database. Doug .. Original Message ... On Wed, 19 Mar 2008 10:54:52 -0400 Brittain, Mark [EMAIL PROTECTED] wrote: ** HI All, I have a process when

Re: attachment pool limit

Since verything else has been covered, check the size limit on the database. This is probably ok, but the problem could be there. Good Luck Mark From: Action Request System discussion list(ARSList) on behalf of Craig Carter Sent: Thu 3/20/2008 10:46 AM To:

Re: BMC Remedy - Copy to Archive and Delete from Source

Hi All I am having a similar problem with the Copy to Archive and Delete from Source. I set up the archive form and at first the archiving worked fine. Then I made some changes to the main form and the archiving stopped and the archive tab information is no blank. I tried to start up the

Commit Changes

Hi All TGIF This one is cooking my noodle becaue it should work as it. I want to use a save button instead of the one on the top right corner of the form. Attached to the save button I have an active link that performs two if actions Commit Changes Close Window. When I press the save

Re: Incoming emails building up and crashing email engine.

I only retain incoming error email for three days by running an Archive Delete from Source on the Email Messages form. That should do it for you. I run this once a day. If I remember correctly you have to space the archives at least an hour apart. I am on ARS 6.3 but I would think this should be

Stopping a runaway archive

Hi All, Is there a way to stop a runaway archive? I am getting to turn on archiving for the company's main form using Archive and Delete from Source. I have tested this in development to make sure my qualification is correct. Just to see if it was possible, while the archive test was running I

Saving Attachments

HI All, I am having a really strange problem here. I have a new form with an attachment pool. Permissions are any user to submit. If I create a new record and add an attachment, the attachment is not saved. If I modify the record, the attachment does save. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9

Re: Notify with attachments

be one of the reasons. Regards, Kalyan. On 4/5/08, Brittain, Mark [EMAIL PROTECTED] wrote: HI All, I have a email form with an attachment pool. I open the form from a link on the Trouble Ticket form that then populates a subject, and To: address. When I hit the send button the PERFORM-ACTION-APPLY

Performance Question

HI All, We have a great debate going on here about performance of menus where data is stored on a Remedy form. So which do you think is better? Search or SQL? Search Example on the Group Form - ( 'Status' = Current) AND ( 'Group ID' = 902) AND ( 'Group ID' 1000) SQL Example for the same select

Re: Escalation will not run?

I ran into this problem about a month ago. I agree, fixing it with a restart did not leave me with a good feeling either. However, it did fix the problem and escalations have been running fine since. Mark -Original Message- From: Action Request System discussion list(ARSList)

Re: Releasing licenses from the users who are inactive in Remedy System

Hi Jegan Do you have any floating licenses? When I have users that say they need a fixed license but rarely appear to be logged on, I change them to a floating license. If they don't complain I leave them on the floating. Mark From: Action Request

Large Email Send Issue

Hi All, I have inherited several interesting email issues, most of which are straight forward but this one is cooking my noodle. When the ticket is created, a RUN PROCESS executes a Perl script which queries the database for contact email addresses. The email addresses are placed in the ticket

New Mailbox issue

Hi All, I have added a new UNIX user and mailbox and then added new incoming and outgoing mailboxes in the AR System Email Configuration form. So now I have Old_box_In Old_box_Out (default) New_Box_In New_Box_Out Send and receive emails are working fine. In and out boxes are associated with

Email Engine Stopped

Good Morning and TGIF, Yesterday I added a second incoming and outgoing mailbox in the AR System Email Mailbox form. After I saved, email stopped flowing from the 1st Mailbox and did not start flowing from the 2nd. I waited the 30 minutes for the system to update, and the email still did not

Re: Email Engine Stopped

10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Stopped Have you stopped and started the email engine? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Brittain, Mark [EMAIL PROTECTED

Documentation

Hi All TGIF, Hopefully these are two easy questions. Is there a tool out there that documents the workflow? Either graphic or text. Is there a tool that decrypts the password in the User form. I had one years ago and don't remember where I got it from. Thanks Mark Mark Brittain Remedy

Qualification question

Hi All TGIF, Has anyone seen this in a qualification? 'TR.Assigned Person' = @ If so can you tell me what it is about? Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is

User Log question

HI All, Can someone tell me what is happening here? User cannot log in. Could this be a VPN issue? USER TID: 37 RPC ID: 0015114755 Queue: List Client-RPC: 390620USER: achib /* Mon May 05 2008 08:08:26.8913 */ IP OVERRIDEachib

Floating License alert

Hi All TGIF, Is there any way to set up workflow so that if all of the floating licenses are in use and a user gets the read-only message, an email can be sent to the admin? I have been watching licenses in the Admin Tool and frequently grep the usr.log, but there has to be an easier way.

Filter Guide Question

Hi All, I have a situation where the email addresses from the customer contact list is populated in the ticket and on open, update, close a notify filter is used to send an email to each contact. These contact lists have grown quite large. I started noticing email errors where the list was

Get all results from a SQL call

Hi All TGIF, I need to do a SQL query to a database outside of Remedy and gets all of the contact records for a customer and drop them into a field in a ticket. Of course I can get the first or display a list if there are multiple. There has to be a way to get all records that meet the criteria.

Archiving Stopped?

Hi All TGIF, I noticed the other day that archiving has stopped on one of my forms. The archiving (copy delete from source)had been performing well months. The archiving runs at 11:00PM. I turned on threads logging and have not found anything there. I had hoped to get something from the

Re: Archiving Stopped?

is qualification criteria for the archiving? Thanks Chintan. Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I noticed the other day that archiving has stopped on one of my forms. The archiving (copy delete from source)had been performing well months. The archiving runs at 11:00PM. I turned

Re: Archiving Stopped?

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Monday, June 23, 2008 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** HI Chintan, Here is the qualification. I will look

Re: Archiving Stopped? RESOLVED

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Monday, June 23, 2008 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** HI Chintan, Here is the qualification. I will look at the filter logs as you have

disable Copy to New

Hi All, I need to disable Edit -Copy to New. Can't find it in the books anywhere. Anybody know how to do it? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property

Re: disable Copy to New

On Wed, Jul 30, 2008 at 2:06 PM, Brittain, Mark [EMAIL PROTECTED] wrote: Hi All, I need to disable Edit -Copy to New. Can't find it in the books anywhere. Anybody know how to do it? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912

XML update

Hi, I have a case where an external management console will send an XML document to my mid-tier and submit a ticket. What I would like to be able to do is send an XML update back to the console when the ticket is closed. Is that even possible? If so, any advise on how to do it? ARS 6.3 patch 20

Email Address issue in Notify

Hi All, This one is cooking my noodle. I have a field ($customer email$)that contains email addresses, and under certain conditions send out a notification to these addresses. Problem is the number if characters in the $customer email$ field can exceed 255 character limit of the User Name in the

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