Re: Unwanted button core field

2009-07-21 Thread LJ Longwing
You may need to export the form, delete the form entirely from the server, edit the def to delete the field, then re-import the form from scratch. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of marti...@jmu.edu Sent: Tuesday, July 21,

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

2009-07-22 Thread LJ Longwing
I have always considered Administration the use of the User tool to manage Data within the existing application, Development being the Install/Setup/Change of applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use?

2009-07-22 Thread LJ Longwing
--6.3 is probably ending it support sometime soon. Earlier this year, as soon as 7.5 was released. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Wednesday, July 22, 2009 12:55 PM To:

Re: web services problems

2009-07-24 Thread LJ Longwing
Pascale, I'll be honest, I've used SOAPUI, but never tried consuming a WSDL with a Java app (other than SOAPUI that is)...but if it works with SoapUI, but not your custom appI must assume that it's not a Remedy problem in any way shape or form, but instead an error in your custom Java app, and

Re: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1

2009-07-24 Thread LJ Longwing
If you have him turn on Active Link logging you will be able to tell what Active Link is throwing the error, then you can check its actions to determine why it's search is causing it to not match. -Original Message- From: Action Request System discussion list(ARSList)

Re: Authentication Issue

2009-07-27 Thread LJ Longwing
I believe what you want is Allow Guest Users - Unchecked Cross Reference Blank Passwords - Checked Authenticate Unregistered Users - Unchecked This will tell the system (the last one) that if they aren't in the user form, they would be guest and you don't want them in the system (the first one).

Re: Mapping fields in Web Service

2009-07-28 Thread LJ Longwing
If you only want your mapped fields in the WSDL you will need to delete the rest of them, not just leave them unmapped. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Tuesday, July 28, 2009 10:40 AM To:

Re: Error Starting Server After 7.5 patch 2 upgrade

2009-07-28 Thread LJ Longwing
I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like

Re: Error Starting Server After 7.5 patch 2 upgrade

2009-07-28 Thread LJ Longwing
crashed by now.  I did notice that the server cache does not seem to be building up like it usually does.  The arserver.exe process (on Windows) is only using 14 MB of memory.  I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I

Re: Filter Guide Loop within a Loop

2009-07-28 Thread LJ Longwing
The `! Needs to be on the filter with the Push action, is that how you have it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 5:01 PM To: arslist@ARSLIST.ORG Subject: Filter Guide

Re: Filter Guide Loop within a Loop

2009-07-28 Thread LJ Longwing
to do the trick. LJ LongWing (Head) wrote: The `! Needs to be on the filter with the Push action, is that how you have it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 5:01

Re: Filter Guide Loop within a Loop

2009-07-29 Thread LJ Longwing
CIs. LJ LongWing (Head) wrote: When you turn on the Filter logging, you should see it performing the pushes out of phase, and you should be able to see what it's pushing, when you look at those logs do you see it pushing the different values, or do you see it pushing the same value

Re: calender based group

2009-07-29 Thread LJ Longwing
Well...if your applications are Deployable, you could setup something that fires at the beginning of the period that maps groups they are in to roles, enabling their access to the role, then at the end of the allow period, unmap those roles. _ From: Action Request System discussion

Re: Upgrade issues with 7.1

2009-07-29 Thread LJ Longwing
I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -Original Message- From: Action Request System discussion list(ARSList)

Re: Upgrade issues with 7.1

2009-07-29 Thread LJ Longwing
...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade issues with 7.1 I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak

Re: Disable Red X

2009-07-29 Thread LJ Longwing
In the user tool that's one of the options when opening the dialog, in the web, from what I understand there is some java script you can use _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Wednesday, July 29, 2009

Re: Upgrade issues with 7.1

2009-07-29 Thread LJ Longwing
and then deleted the arerror.log. I then restarted the server and am getting the same error. It only occurs during starting/stopping the server. On Jul 29, 12:05 pm, LJ Longwing lj.longw...@gmail.com wrote: WowI completely missed Wed Jul 29 08:46:00 2009     WriteWorkflowTraceLog() Yes, I agree

Re: Webservice - HTTPS problem :o(

2009-08-01 Thread LJ Longwing
Are you able to hit that URL from YOUR workstation without error?unfortunately, the whole WSDL thing is a weird integration between client (your workstation) and the server... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean

Re: How many users are on your system?

2009-08-01 Thread LJ Longwing
I have somewhere around 2500 users mixed between Read/Fixed/Floating with around 250 concurrent... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood Sent: Friday, July 31, 2009 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: How

ARInside

2009-08-02 Thread LJ LongWing
All,As many of you may have noticed, ARInside was recently donated to the public domain. This means that the project doesn't hafta die on the vine, but unfortunately we need some skilled C programmers to help with feature requests and bug fixes. While I am a programmer, I don't know C (yet) and

Re: Disable Red X - RESOLVED

2009-08-02 Thread LJ Longwing
list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Disable Red X ** In the user tool that's one of the options when opening the dialog, in the web, from what I understand there is some java script you

Re: Webservice - HTTPS problem :o(

2009-08-03 Thread LJ Longwing
Subject: Re: Webservice - HTTPS problem :o( ** Hi LJ, Unfortunately no, i cannot access the WSDL from my desktop. The network routing has been setup from server to server for port 443 only. Sean _ From: LJ Longwing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Saturday, 1 August

Re: How to generate custom reports (like html and pdf format) using BMC Remedy AR System?

2009-08-03 Thread LJ Longwing
We currently use ARSPerl to load up a hash, then use the perl module 'HTML:Template' to turn that hash into an HTML file, then use HTMLDoc to turn that html into a pdfall of this is done via runprocess to the server and the file is then emailed to the person requesting the report.

Re: Users unable to log in (ARERR 90)

2009-08-03 Thread LJ Longwing
That error indicates that the client is able to resolve the DNS name to an IP, but that doesn't mean it's the RIGHT IPso I would run a ping on those machines to see if it returns the proper DNS record you are looking for. If that returns proper, I would recommend running your server on a

Re: ARInside

2009-08-03 Thread LJ Longwing
. On Sat, Aug 1, 2009 at 10:09 PM, LJ LongWing lj.longw...@gmail.com wrote: ** All, As many of you may have noticed, ARInside was recently donated to the public domain. This means that the project doesn't hafta die on the vine, but unfortunately we need some skilled C programmers to help

Re: Encouraging Float License Users to Log Off When Inactive

2009-08-05 Thread LJ Longwing
The best thing you can do is upgrade to 7.5. They have changed the model for how licenses are managed in Mid-Tier and it frees them up fairly quickly. If you aren't talking about Web browsers closing without logout, you could institute a 'busy' flag, every time they 'do something' (that's up for

Handle the error, but still cancel the transaction

2009-08-06 Thread LJ Longwing
ARS 7.1 Patch 6 Here is the situation...I'm wondering if it's possible, but don't think it is. I have some transaction that causes an error to occur. I want to be able to capture that Error in a record in the system, but roll back the transaction. If I build an error handler that performs

Re: Encouraging Float License Users to Log Off When Inactive

2009-08-06 Thread LJ Longwing
:)...that's roughly what I suggested yesterday :)...I seem to remember a poster in the past discussing that they had this implemented. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Wednesday,

Re: Handle the error, but still cancel the transaction

2009-08-07 Thread LJ Longwing
That's actually the approach I took. It's a bit complicated...but Push to Form 1 causes Push to Form 2 that does a Run Process that pushes back to Form 1 (yes, it's necessary). That final push back to Form 1 can cause errors. I tried to do an error handler on the filters that fire on modify of

Re: Handle the error, but still cancel the transaction

2009-08-07 Thread LJ Longwing
: | | --- ---| |LJ Longwing lj.longw...@gmail.com

Re: Locale of data shown in Table field

2009-08-10 Thread LJ Longwing
Lyle, It may be that the Alias is View specific, but the Value is server specific? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, August 10, 2009 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Locale of data shown

Re: Server-side Log Files empty

2009-08-10 Thread LJ Longwing
Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _ From: Action Request System discussion list(ARSList)

Re: Server-side Log Files empty

2009-08-10 Thread LJ Longwing
then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist

Re: Server-side Log Files empty

2009-08-11 Thread LJ Longwing
itself. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating

Re: Mid Tier - Load Balancers

2009-08-11 Thread LJ Longwing
Hugo, When you say 'BigIP addresses on both sides', do you mean to see that you have a virtual name in front of the web servers that points you to one of the 3 based on your load balance rules, and that each web server then in turn goes to another load balanced IP to determine which Remedy server

Re: Mid Tier - Load Balancers

2009-08-11 Thread LJ Longwing
It sounds like you may be having problems with the load balancer between the web and the app moving you around when you don't want it too. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:47 AM

Re: Mid Tier - Load Balancers

2009-08-11 Thread LJ Longwing
Alright, that rules out that load balancer, what if you access each midtier through it's physical IP, while it's configured to point to the static ip of the app server, any problems there? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

Re: Keeping track of Open forms.

2009-08-13 Thread LJ Longwing
hmmmYou could try using a global field...every time that form is opened, incrementevery time one is closed, decrement, and send some sort of warning when the window count gets above a threshold? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]

Re: Keeping track of Open forms.

2009-08-13 Thread LJ Longwing
...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, August 13, 2009 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping track of Open forms. hmmmYou could try using a global field...every time that form is opened, incrementevery time one is closed, decrement, and send some sort of warning

Re: Resend: Timeouts and more

2009-08-14 Thread LJ Longwing
I'm not sure about #1, but #2, you should be able to go into the form properties and set the sort order for the records, this should give them to you in that order for all clients. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

Re: Does the LDAP Search Tool Work?

2009-08-14 Thread LJ Longwing
Can I get a bit of clarification on what you are referring to when talking about 'LDAP Search Tool'? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SCOTT PHILBEN Sent: Friday, August 14, 2009 11:09 AM To:

Re: Mid Tier Authentication Error ARERR 9388

2009-08-14 Thread LJ Longwing
I'm not sure that's a problem. I think it's just letting you know that there is going to be a performance hit to the server while it grabs definitions from the server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj

Re: Mid Tier Authentication Error ARERR 9388

2009-08-14 Thread LJ Longwing
: Mid Tier Authentication Error ARERR 9388 ** Where should I look then ? how can I debug this. I am getting ARERR 9388 when i try to login. On Fri, Aug 14, 2009 at 12:01 PM, LJ Longwing lj.longw...@gmail.com wrote: I'm not sure that's a problem. I think it's just letting you know

Re: Mid Tier Authentication Error ARERR 9388

2009-08-14 Thread LJ Longwing
, Ravi ravi6...@gmail.com wrote: Where should I look then ? how can I debug this. I am getting ARERR 9388 when i try to login. On Fri, Aug 14, 2009 at 12:01 PM, LJ Longwing lj.longw...@gmail.com wrote: I'm not sure that's a problem.  I think it's just letting you know that there is going

Re: Workflow Documentation 7.1

2009-08-19 Thread LJ Longwing
Kathy, Honestly, I've never worked with the ITSM suite nor run ARInside against it, but am one of the developers keeping the project alive. The way ARInside works is it loads all of the objects into memory, then cross references them to provide the output. I know there are LOTS of problems with

Re: Resolved: Workflow Documentation 7.1

2009-08-20 Thread LJ Longwing
The problem you WILL come across with merging is that ARInside performs its operations with an 'internal id', so in run 1 form 1 is ABC but in run 2 form 1 is DEF...so when you copy the two folders together you will be putting two different forms into the same folder, same with all of the other

Re: Workflow Documentation 7.1

2009-08-20 Thread LJ Longwing
Not effectively, because of the issues I mentioned. I would really appreciate if you went to ARInside.com and logged an defect discussing ITSM specifically, and gave any details you have regarding its crash when you try to document the entire thing. _ From: Action Request System

Re: Workflow Documentation 7.1

2009-08-20 Thread LJ Longwing
- From: LJ Longwing Sent: Aug 20, 2009 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Documentation 7.1 ** Not effectively, because of the issues I mentioned. I would really appreciate if you went to ARInside.com and logged an defect discussing ITSM specifically, and gave any details

Re: AL Guide exiting prematurely

2009-08-21 Thread LJ Longwing
Do you have any 'exit guide' calls in any of the AL's? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Seiler Sent: Friday, August 21, 2009 7:16 AM To: arslist@ARSLIST.ORG Subject: AL Guide exiting prematurely ** Hi All, I have an

Re: AL Guide exiting prematurely

2009-08-21 Thread LJ Longwing
: Friday, August 21, 2009 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: AL Guide exiting prematurely ** No, there are no exit guide calls. Thanks On Fri, Aug 21, 2009 at 9:23 AM, LJ Longwing lj.longw...@gmail.com wrote: ** Do you have any 'exit guide' calls in any of the AL's? _ From

Re: Form Refresh Question

2009-08-21 Thread LJ Longwing
Do a run process to refresh field 1020, that's the current results list :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Friday, August 21, 2009 7:38 AM To: arslist@ARSLIST.ORG Subject: Form Refresh

Re: AL Guide exiting prematurely

2009-08-21 Thread LJ Longwing
, 2009 at 9:31 AM, LJ Longwing lj.longw...@gmail.com wrote: ** And I assume no error conditions encountered that would stop processing then?all the AL's are on the same form, no open form actions are happening or anything like that? _ From: Action Request System discussion list(ARSList

Re: Caught exception :o is null

2009-08-25 Thread LJ Longwing
Ravi, Any time I get a 'Caught Exception' error, I have never had it be anything other than a cache issue, either client or server. Flush both. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, August 25, 2009 1:34

Re: Anybody running their prod system on VMWARE?

2009-08-25 Thread LJ Longwing
Much like the others that have already responded, I have a Windows 2003 App server running on ESX. The DB is physical, Web is Solaris...supporting concurrent of above 200 daily...haven't had to contact BMC regarding our configuration yet, so can't comment on it. _ From: Action Request

Re: Table field row gets selected after a guide looping on selected rows

2009-08-25 Thread LJ Longwing
Welllets see if we can change your architecture a bit to solve the problem. First you could configure the table field to not allow multiple select...that would prevent the need to check to see if multiple rows are selected. Regarding why the client would be selecting another row, not

Re: Email server reference

2009-08-26 Thread LJ Longwing
The problem is that if you don't refer to your server using the FQDN, and just the short, you would want your URL to be https://arsweb8.ars.unt.edu:8443/arsys/servlet/ViewFormServlet?form=NTE%3aNo tifier https://arsweb8.ars.unt.edu:8443/arsys/servlet/ViewFormServlet?form=NTE%3aN

Re: 7.1.0 P7 Install problems

2009-08-26 Thread LJ Longwing
maybe? http://www.subnixus.com/error-codes/error-1064.html _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michael Latham Sent: Wednesday, August 26, 2009 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1.0 P7 Install problems **

Re: 7.1.0 P7 Install problems

2009-08-26 Thread LJ Longwing
do you get anything on screen when you try to use the armonitor.cfg's file via command line?...does it start, error out, anything? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, August 26, 2009 12:17 PM To:

Re: Login id change....

2009-08-26 Thread LJ Longwing
I use a stored procedure in the DB that looks in arschema for forms of type 'regular'and loop through those forms doing update statements where c2 or c4 = smith, set appropriately to SMITH _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: 7.1.0 P7 Install problems

2009-08-26 Thread LJ Longwing
at 12:20 PM, LJ Longwing lj.longw...@gmail.com wrote: ** do you get anything on screen when you try to use the armonitor.cfg's file via command line?...does it start, error out, anything? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick

Re: 7.1.0 P7 Install problems

2009-08-26 Thread LJ Longwing
remember - some Windows/system error. Rick On Wed, Aug 26, 2009 at 1:53 PM, LJ Longwing lj.longw...@gmail.com wrote: ** What is the error? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, August 26, 2009 2:08 PM

Re: Workflow Documentation 7.1

2009-08-27 Thread LJ Longwing
Kathy, I have honestly not looked closely at the XML Parsing part of the code, I would have thought that the Blacklist would have worked in the XML as well as the live version. Can you test something for me? Can you add everything to your blacklist PL with an exception of maybe a few forms?

Re: what is the difference between administrator and subadministrator

2009-08-27 Thread LJ Longwing
An Administrator is someone that has administrative access to the entire server and all forms, data, etc. A sub administrator is someone that has administrator access to only those forms where his sub administrator group is defined as a sub administrator. -Original Message- From: Action

Re: How to hunt down the domain of the e-mail?

2009-08-28 Thread LJ Longwing
Have you tried arreload?...this can force a flush of the existing user cache and reload it from the user table. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Friday, August 28, 2009 5:58 AM To:

Re: How to do a CSV Report on the web?

2009-08-28 Thread LJ Longwing
If I'm not mistaken (I haven't honestly tried, so even this information may be wrong) web reporting to CSV wasn't introduced till 7.1 or 7.5? What version of MidTier are you on? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: How to hunt down the domain of the e-mail?

2009-08-28 Thread LJ Longwing
You only have one user record?...Demo? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Friday, August 28, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: How to hunt down the domain of the e-mail? Hi

Re: Automated Test Tools for Remedy 7

2009-08-31 Thread LJ Longwing
A co-worker and I are currently working on developing AutoIT scritps for automated Functional Testing _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Monday, August 31, 2009 4:25 AM To: arslist@ARSLIST.ORG Subject: Re:

Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open

2009-08-31 Thread LJ Longwing
Daniel, Do you want us to send votes directly to the list or to a private email address like in years past? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, August 31, 2009 7:16 AM To:

Re: Automated Test Tools for Remedy 7

2009-08-31 Thread LJ Longwing
but had trouble getting some of the window ids for the fields etc. It would be good, and I would contribute to, if this was open source at the wiki From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: 31 August 2009 14:24 To: arslist

Re: Save button is hiding

2009-09-01 Thread LJ Longwing
Is it happening for ALL users on that machine or just one? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of nsachin Sent: Tuesday, September 01, 2009 12:50 AM To: arslist@ARSLIST.ORG Subject: Re: Save button is hiding

Re: Diary Field Issue - Attention - Remedy Product Defect.

2009-09-01 Thread LJ Longwing
That is a HUGE defect, did they say when they expect to have a patch out for it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 2:13 AM To: arslist@ARSLIST.ORG Subject:

ARInside Anouncement

2009-09-01 Thread LJ Longwing
All, The ARInside team is working diligently to bring forth the first open source release. We have implemented several new features and are bringing the API from 7.0.1 to 7.5 and trying to support all of the new features of all releases between. If you use the tool and it doesn't have a feature

Re: Server list...

2009-09-01 Thread LJ Longwing
http:// http://midtierserver/arsys/shared/config/config.jsp midtierserver/arsys/shared/config/config.jsp log in and go to the 'AR Server Settings' link, that's the list of servers that are configured for that midtier server. _ From: Action Request System discussion list(ARSList)

Re: The server name problem....

2009-09-01 Thread LJ Longwing
Check a thread that I replied to last week regarding pulling the FQDN out of notifications :) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Tuesday, September 01, 2009 10:38 AM To: arslist@ARSLIST.ORG

Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open

2009-09-01 Thread LJ Longwing
Craig, They don't go to the list, they go directly to Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Tuesday, September 01, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Awards

Re: Diary Field Issue - Attention - Remedy Product Defect.

2009-09-01 Thread LJ Longwing
, September 01, 2009 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. ** how old is this? ars 7.1? On Tue, Sep 1, 2009 at 10:17 AM, LJ Longwing lj.longw...@gmail.com wrote: That is a HUGE defect, did they say when they expect to have a patch out

Re: Menu Access

2009-09-01 Thread LJ Longwing
I'm not familiar with anything that will enable it, but you can of course create a button to do the delete, and write workflow that will loop over the 'results list' field to modify selected rows and do pushes _ From: Action Request System discussion list(ARSList)

Re: Menu Access

2009-09-01 Thread LJ Longwing
Hmmmlearn a new trick every dayand this works even if they are disabled as menu items in the view? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Tuesday, September 01, 2009 12:31 PM To:

Re: Right-click context menu for tables?

2009-09-02 Thread LJ Longwing
Nope, other than upgrading to 7.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of koray Sent: Wednesday, September 02, 2009 6:19 AM To: arslist@ARSLIST.ORG Subject: Right-click context menu for tables? Dear List, Is

Re: Windows Dialog Box for filename?

2009-09-02 Thread LJ Longwing
. On Sep 2, 4:23 pm, LJ Longwing lj.longw...@gmail.com wrote: Nope, other than upgrading to 7.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of koray Sent: Wednesday, September 02, 2009 6:19 AM To: arsl...@arslist.org

Re: How to give a query like NOT LIKE in remedy

2009-09-02 Thread LJ Longwing
You need to say NOT ('field' LIKE %value%) but yes, it works :) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran Sent: Wednesday, September 02, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: How to give a query like NOT LIKE in

Re: Windows Dialog Box for filename?

2009-09-02 Thread LJ Longwing
instead of right-click menus. On Sep 2, 5:09 pm, LJ Longwing lj.longw...@gmail.com wrote: You can certainly do that.  If you set an attachment field to a char field, the value you get is the combined path and file name that the file was saved from.  If the attachment was added via the web

Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

2009-09-03 Thread LJ Longwing
Amey, You aren't going to like this, but you need to use a Date field, because the Date/Time field cannot be used beyond 2038 as you discussed. This is based on a 32 bit integer limitation. You will need to convert your app to using Date only fields. _ From: Action Request System

Re: Help on the Status Reason field on the HPD:Help Desk form.

2009-09-08 Thread LJ Longwing
Thad, Why did you hafta bring it up...you know we can't come to an agreement on that one :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Tuesday, September 08, 2009 11:21 AM To: arslist@ARSLIST.ORG

Re: ar system duplicate forms and workflow

2009-09-09 Thread LJ Longwing
Rocky, Can you give us excerpts of the errors? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell Sent: Tuesday, September 08, 2009 5:42 PM To: arslist@ARSLIST.ORG Subject: ar system duplicate forms and workflow ** Folks, I

Re: ARS 7.5 and Perl API

2009-09-09 Thread LJ Longwing
It may be that the Perl API hasn't been updated for 7.5but I believe the existing ones should continue to work against a 7.5 server -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Wednesday, September

Re: ARS 7.5 and Perl API

2009-09-09 Thread LJ Longwing
You are 100% correct that I'm still on 7.1, but it's funny, BMC has never supported the Perl API...it's always been community supported...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Wednesday,

Re: how to add, modify or delete ars users using java API???????????

2009-09-09 Thread LJ Longwing
Wellas part of your ARServerUser object you have the options of createEntry, setEntry, and deleteEntry. The form you want to perform these entries in may be named User, depending on the language of the server you are accessing. You could use either getEntry, getListEntry, or

Re: Expand Box for character fields... bug maybe???

2009-09-09 Thread LJ Longwing
Joe, What server/client version? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, September 09, 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Expand Box for character fields... bug maybe??? ** Listers, I

Re: 7.5 or 7.6

2009-09-09 Thread LJ Longwing
Where are you seeing 7.6 info? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on

Re: 7.5 or 7.6

2009-09-09 Thread LJ Longwing
voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009

Re: Remedy Web Service field content

2009-09-10 Thread LJ Longwing
You should be able to right click on the attribute (right side if I remember correctly) and tell it to 'cut' that attribute...it'll remove it from the WSDL. Remember you need to flush your cache to see the changes. _ From: Action Request System discussion list(ARSList)

Re: Strange errors...help appreciated....

2009-09-10 Thread LJ Longwing
You will want to look for an escalation that fires on 'Time' instead of 'Interval'just check them one at a time _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Thursday, September 10, 2009 12:06 PM

Re: Strange errors...help appreciated....

2009-09-10 Thread LJ Longwing
You have an escalation that's firing, from the looks of it at 5 after midnight. It is likely doing a set which is causing a push via filter, or it is doing a push that's causing the error defined. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

Re: Deleting Demo account (UNCLASSIFIED)

2009-09-11 Thread LJ Longwing
I haven't had a 'Demo' account in ANY of my systems for quite a few years -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Friday, September 11, 2009 2:18 PM To:

Re: Setting fields from a direct SQL...

2009-09-11 Thread LJ Longwing
Joe, I haven't tested, but your hypothesis sounds correct. I would open a defect with BMC regarding it :) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, September 11, 2009 4:47 PM To: arslist@ARSLIST.ORG

Re: Indexing help

2009-09-17 Thread LJ Longwing
I agree with reversing ABC to CBA, but only if C is oh damn I always forget the DB term...is it 'referencable'?the term I'm looking for means if you have a data set of 1000 records and 900 of them have value X, and that field is indexed...searching on X is likely not to use the index

Re: Major 6.3 Migration Project

2009-09-17 Thread LJ Longwing
Paul, I would recommend a fresh install of everything in the destination. I recommend this because migration from version/platform will be extremely difficult. Particularly problematic will be your conversion from non-unicode to unicodeI do not believe this can be done easily...so I would

Re: Indexing help

2009-09-18 Thread LJ Longwing
/2009, LJ Longwing lj.longw...@gmail.com wrote: ** I agree with reversing ABC to CBA, but only if C is oh damn I always forget the DB term...is it 'referencable'?the term I'm looking for means if you have a data set of 1000 records and 900 of them have value X, and that field is indexed

Re: Problems with attachment

2009-09-18 Thread LJ Longwing
That's just the way it is with attachments from the webnothing that I know of that you can do about it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri Sent: Friday, September 18, 2009 7:34 AM To:

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