Re: USA - CITIES

2006-05-05 Thread Sanford, Claire
Tyrone Have you ever tried searching on the Internet? Google? Yahoo? A9.com? Claire thank goodness it is Friday Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 3:46 PM To:

Re: OT- Lazy posters

2006-05-09 Thread Sanford, Claire
OK, you guys keep throwing my name into this... So I feel like I should at least make some comment... Here it is. If you are a consultant, someone who bills another company for your time, regardless of where you are from and what your background is... You should know your stuff, you should know

Re: ARS 6.3 Download weirdness

2006-05-10 Thread Sanford, Claire
Yeah, I'm talking to myself... It turns out that the files were labeled wrong on Download Central and I got ver 7 files when I was downloading v6.3 files. H Looks like I may be moving to ver 7 anyway! Claire -Original Message- From: Sanford, Claire Sent: Wednesday, May 10

ARS 6.3 Install Issues

2006-07-06 Thread Sanford, Claire
I have installed ARS 6.3 on my new server. It bombs when it comes time to import files Any idea what this message means? I have a ticket in with Remedy support, but I have not heard back from them yet. [ERROR][Thu Jul 06 16:02:50.825] VerifyControl- Unable to connect to the AR System Server.

OT - BMC-Remedy Tech Support Rant

2006-07-13 Thread Sanford, Claire
OK, if you live in India or work in the same time zone it is great... But for those of us that live in the US, getting an answer at 3:25AM, 4:34 AM and 5:19AM does not work! This is the most frustrating thing I have experienced with Remedy ever! Gr Outsourcing is BS! Sure they

Re: OT - BMC-Remedy Tech Support Rant

2006-07-13 Thread Sanford, Claire
ally make this 24x7? Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] From: "Sanford, Claire" [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: OT - BMC-Remedy Tech Support Rant Date: Thu, 13 Jul 2006 09:05:39 -0500 MIME-Version

Re: OT - BMC-Remedy Tech Support Rant

2006-07-13 Thread Sanford, Claire
you would be sadly mistaken. I've received e-mails that were sent out at 2 a.m. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, July 13, 2006 7:53 AM To: arslist@ARSLIST.O

OT - BMC-Remedy Tech Support PRAISE

2006-07-17 Thread Sanford, Claire
After my 10 day ordeal with the initial service request, I was instructed to enter a NEW ticket for my application installation problems. THANK GOODNESS I DID! I have had the best support I have had in a very long time! This was like the support you used to get in the good old days. Barbara

Oracle Analyze

2006-07-22 Thread Sanford, Claire
My DBA performed an Oracle Analyze on the remedy database. Since then we have had weird query timeout issues. Is doing this to a Remedy database a bad thing? ARS 4.5.2 Oracle 8.x I think Claire who has been working since 8:00am Sanford

Re: Oracle Analyze

2006-07-22 Thread Sanford, Claire
. Rick Cook * Remedy Approved Consultant * Denali Advanced Integration * (253) 278-4112 From: Action Request System discussion list(ARSList) on behalf of Sanford, Claire Sent: Sat 7/22/2006 12:11 AM To: arslist@ARSLIST.ORG Subject: Oracle Analyze My

Re: Oracle Analyze

2006-07-24 Thread Sanford, Claire
** This is the thing the DBA did. exec dbms_stats.gather_schema_stats('ARADMIN') Right now we are dead in the water. Remedy Tech Support is working on it too... The AR System was up and running at the time and that command has never been run on this database. If I stop and start the ARS

Re: contract to hire opportunity in Pasadena

2006-07-29 Thread Sanford, Claire
Pasadena, Texas??? From: Action Request System discussion list(ARSList) on behalf of Robert Ward Sent: Fri 7/28/2006 3:58 PM To: arslist@ARSLIST.ORG Subject: Job: contract to hire opportunity in Pasadena Our client is in need of a Remedy Developer.

Re: RUG 2006 schedule is out!

2006-08-08 Thread Sanford, Claire
** Wow! Rick, you and I will be sitting here in our respective offices missing all the fun! I have received word that I won't be going either. Now, I have to cancel the hotel room and my kennel reservations. Heck, I may still send the dogs away for a few days! Claire From: Action

Re: OT - Monday Humor

2006-08-14 Thread Sanford, Claire
Filter here as Sex Next time, give us a warning please. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov Sent: Monday, August 14, 2006 2:36 PM To: arslist@ARSLIST.ORG Subject: OT: Monday Humor

Re: ITSM Implementation Workshop

2006-08-18 Thread Sanford, Claire
What about anything on that list CAN'T you do???That looks like admin 101 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, August 18, 2006 10:20 AM To: arslist@ARSLIST.ORG Subject: ITSM

Re: OT-Remedy - new server name

2006-08-21 Thread Sanford, Claire
-Remedy - new server name Well, we can hope that the new server situation doesn't cramp your style. Rick -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, August 21, 2006 7:55 AM

HelpDesk 6.x - CMDB

2006-08-22 Thread Sanford, Claire
Are any of you out there using the Help Desk package and struggling with the way they have changed the Asset Tracking part of the package to the CMDB? What did you do to work around it or to use your old data in the new format??? We track 4 major things. PC Scanner Monitor Printer We don't

OT- WAS - RE EMP Senior Remedy Developer available

2006-08-24 Thread Sanford, Claire
-731-0304 -Original message- From: Sanford, Claire [EMAIL PROTECTED] Date: Thu, 24 Aug 2006 12:12:50 -0400 To: arslist@ARSLIST.ORG Subject: Re: EMP: Senior Remedy Developer available :-) S don't tell Phil! :-) :-) I may tell my manager I need some help with my upgrade just to get

OT - Where is everybody?

2006-08-29 Thread Sanford, Claire
Title: RE: Where is everybody? ** Actually Vernor's Ginger Ale with a shot of Gin! Yum! Or a nice cold Dr. Pepper! C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, August 29, 2006 12:02 PMTo:

Re: Ok I have a question.

2006-08-29 Thread Sanford, Claire
Title: RE: Ok I have a question. ** Yeah! I agree with Bob! Me Too! C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of BobSent: Tuesday, August 29, 2006 12:09 PMTo: arslist@ARSLIST.ORGSubject: Re: Ok I have a question. ** For one ticket?

Remedy Asset Tracking in HD 6

2006-08-29 Thread Sanford, Claire
Would some kind soul out there that IS working today, please send me the list of the Status' on the Asset Record. I need it kinda quick... Thank you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at

Re: OT - Where is everybody?

2006-08-29 Thread Sanford, Claire
Title: RE: Where is everybody? ** Yeah! I can get it at one grocery store here! It comes in little glass bottles! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Tuesday, August 29, 2006 12:59 PMTo:

OT- Test

2006-08-29 Thread Sanford, Claire
** You are very well connected! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Tuesday, August 29, 2006 2:02 PMTo: arslist@ARSLIST.ORGSubject: OT: Test ** Testing connectivity__20060125___This posting

Re: Hellllloooooo!!!!

2006-08-31 Thread Sanford, Claire
I'm not at BUG, But I'm not at work either! I took 2 days off in protest ;) Claire I don't know if cleaning out the garage is better than being at work. From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 8/31/2006 1:07 PM To:

BUG - No Kewl Info this year

2006-09-02 Thread Sanford, Claire
How come no one has given those of us who couldn't go any updates/posts/stories etc about BUG Was it that bad? That boring? I know it couldn't have been all that great if there were no taunting posts from the participants!! Joe? No photos? Kim? Where is the Scoop Rick? You

Re: ARSLIST AWARDS - For Dan

2006-09-04 Thread Sanford, Claire
maybe dallas... If it is houston... party at my house From: Action Request System discussion list(ARSList) on behalf of Rick cook Sent: Sat 9/2/2006 9:06 PM To: arslist@ARSLIST.ORG Subject: Re: ARSLIST AWARDS - For Dan ** About the only clues they gave

Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!

2006-09-07 Thread Sanford, Claire
** That post almost seems like a "troll". I have never seen a post from "Jamahowal Pinitubel " before. We have been receiving support from India for months! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren BaltimoreSent: Thursday,

Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!

2006-09-07 Thread Sanford, Claire
** James, I was saying that we (as in the company I work for) have been receiving support from Remedy from India for several months (at least 8 months). It has not been as fast or as good as the "good Old Days", but nothing is... Claire From: Action Request System discussion

OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!

2006-09-07 Thread Sanford, Claire
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, September 07, 2006 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! ** That post almost seems

ARS 6.3/HD 6 What's This Button

2006-09-08 Thread Sanford, Claire
** How do you activate the "what's this?" on a form? It is dissabled in the Help Desk package for the majority of the forms and I want to enable it.It shows up on most of the forms as completely grayed out. I don't care as much for my users as I do for me. I liked being able to click on

Re: ARS 6.3/HD 6 - Time Zone

2006-09-11 Thread Sanford, Claire
I forgot to change the subject line Ok, I am really not liking the new (old new) version... Somehow I changed the time in Remedy, in the admin tool? In the user tool I had the time zone set to GMT -6 CST (US/Chicago) When it is 1:03pm on the server, the Remedy Admin tool shows

Re: Remedy - Install Numbers 6.3

2006-09-11 Thread Sanford, Claire
Numbers 6.3 ** Claire: Those numbers look familiar. BTW, what OS are you hosting ARS on? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, September 11, 2006 11:16 AM

Re: ARS 6.3/HD 6 Time Zone

2006-09-11 Thread Sanford, Claire
SLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, September 11, 2006 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3/HD 6 "What's This" Button Ok, I am really not liking the new (old new) version... Somehow I changed the time in Remedy, in the admin tool? In the user tool I

Re: ARS 6.3 Install / Admin tool question

2006-09-11 Thread Sanford, Claire
Figured this out too! What I was remembering was the view in the ARUtilities tables. Claire -Original Message- From: Sanford, Claire Sent: Tuesday, September 05, 2006 11:24 AM To: 'arslist@ARSLIST.ORG' Subject: ARS 6.3 Install / Admin tool question I just noticed that the admin tool

Re: CMDB 2.0 implementation

2006-09-11 Thread Sanford, Claire
** We had it printed on a plotter in living color... Geeks Unite! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly DeaverSent: Monday, September 11, 2006 1:56 PMTo: arslist@ARSLIST.ORGSubject: Re: CMDB 2.0 implementation ** To see and

HD 6.0 - Field Attributes

2006-09-18 Thread Sanford, Claire
Does anyone know where Remedy stores the attributes for a field? Ie 0=New, 1=Assigned? Is this in a table somewhere??? Our DBA is trying to pull the data without using the ARODBC and he can't seem to find the value instead of just the integer. Thanks! ARS 6.3 HD 6 Oracle 10 something

Re: Looking for Quotes for KB Products for Remedy

2006-09-22 Thread Sanford, Claire
** We looked at Talisma. It is a really nice package. We just keep getting the $ knocked out of the budget for a KB! Claire From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCouSent: Friday, September 22, 2006 1:20 PMTo:

ARS 6.3 Server Error

2006-09-26 Thread Sanford, Claire
I am getting this error in the event log on the server... Any ideas??? Faulting application arserver.exe, version 6.3.0.0, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x000224b2. ARS v 6.3 patch 18 HD 6.0 Win2003 Std.

Re: Remedy support site issues

2006-09-26 Thread Sanford, Claire
Is support web down for everyone??? Or is the internet just broken for me? ;) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

OT- Thank you Dan !!

2007-09-24 Thread Sanford, Claire
Yeah! Thank You Dan for doing such a great job taking care of us, year in and year out! While I won't be at RUG (no budget money) I'll be there in spirit! Claire From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

HD 6.0 - Open Search in Modify Window not Results List

2007-10-08 Thread Sanford, Claire
On my old Remedy Helpdesk 4.03, when you had a chg:change window open in search mode, and put in the Case ID and hit return, it would open a new window with just the form you requested. This was accomplished using a macro from what I can tell. CHG:CHG-ShowChange02 In the new Remedy Helpdesk

OT-BMC's new product line, acquisition to complement business strategy

2007-10-08 Thread Sanford, Claire
Oct. 8, 2007, 1:14PM BMC's new product line, acquisition to complement business strategy By BRAD HEM Copyright 2007 Houston Chronicle Houston-based BMC Software announced a new product line and acquisition today aimed at complementing the company's strategy of making information technology

Patterns..... Revisited

2007-10-25 Thread Sanford, Claire
How is this for dredging up old topics!! I have gone through the manuals, I have gone through the crappy BMC KB on-line and none of them are giving me any idea of how to get this done. I have a field - MAC Address, it will be entered by the tech as 0043b34def01 I need Remedy to convert it to

Re: Patterns..... Revisited - RESOLVED

2007-10-25 Thread Sanford, Claire
, then add in the '-' symbol. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, October 25, 2007 2:50 PM To: arslist@ARSLIST.ORG

OT-Support Question - Whine - Rant - Ignore me!

2007-11-06 Thread Sanford, Claire
Does anyone find it as annoying as I do that when you submit a ticket to Support, you almost always get a request back that asks these questions? What Remedy products are you using? Version and patch levels? What is your system environment, OS, DB, etc,? When

ITSM 7 - Demo Server

2007-11-19 Thread Sanford, Claire
Does anyone out in Remedy land have a server that can be viewed remotely that has the ITSM 7 package installed on it? All I want to do is look at the On-Call functionality. The manuals don't give much information about it and it would be the main reason we would even consider moving to ITSM 7.

Re: ITSM 7 - Demo Server

2007-11-19 Thread Sanford, Claire
@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Sanford, Claire Sent: Monday, November 19, 2007 1:06 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 - Demo Server Does anyone out in Remedy land have a server that can be viewed remotely that has the ITSM

Re: Ranting about Support...again...

2007-11-20 Thread Sanford, Claire
, November 15, 2007 1:59 PM To: Sanford, Claire Subject: Re: (ISS0X, 2-High) Good Afternoon Claire, Has this issue been resolved or is there any update on the ticket? Customization Policy: http://www.bmc.com/info_center_support/overview/0,,19097_4736154_9018400 0,00.html http://www.bmc.com

Re: Happy Trails, Pat Zandi!!

2007-12-05 Thread Sanford, Claire
I have to add my AOL to Rick's comments and say ME TOO!! Hope you find something in the Remedy Community! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent:

SHR:Consolidated and the Support Console HD6

2009-09-30 Thread Sanford, Claire
I am running Helpdesk 6.0 and ARS 6.3 and need to add a view on the Support Console that is any open ticket by a specific Region. I know this is easy and I've done it before, but for some reason I am just not getting it this time. I have an AL that sets the ConsoleViewReadOnly to the contents of

Re: SHR:Consolidated and the Support Console HD6

2009-09-30 Thread Sanford, Claire
that there are a few different ones that are stacked in HD 6. Rick On Wed, Sep 30, 2009 at 8:49 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I am running Helpdesk 6.0 and ARS 6.3 and need to add a view on the Support Console that is any open ticket by a specific

Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)

2009-10-02 Thread Sanford, Claire
Big Mistake! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy

Update Record and not change Modify Date

2009-10-07 Thread Sanford, Claire
Other than going in the wrong way and doing it at the DB level, is there a way for me to update/change 30K records without changing the last modified name and date fields? We are starting to do things the right way and are making the distinction between a Laptop and a Desktop Computer in an asset

Re: WWRUG: One week to wait !!

2009-11-02 Thread Sanford, Claire
W I would if I could! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Monday, November 02, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: WWRUG: One week to wait !! ** Hi Everyone,

WWRUG 2009

2009-11-09 Thread Sanford, Claire
Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: WWRUG 2009

2009-11-10 Thread Sanford, Claire
Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home

Change Diary Field Font

2009-12-02 Thread Sanford, Claire
Is there a way to change the display font in a diary field without messing up every form in my system? This is an email I got from one of my users: Is there any way I can tell remedy to use a monospaced font in the Work Log when displaying on the screen? It does use a monospaced font when

ARERR 312 - HD 6.0

2009-12-24 Thread Sanford, Claire
My users are getting this error every now and then today. I made no changes other than to add a holiday in the holiday form. Any ideas? 312.Data types are not appropriate for arithmetic operation The data types of the fields involved in an arithmetic operation are not consistent

OT- Apple Tablet

2010-01-27 Thread Sanford, Claire
Apple's calling it the iPad! Seriously. The jokes may begin in 1...2...3... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

HD 6.0 - CMDB 1.1 Asset Bulk Loading

2008-01-08 Thread Sanford, Claire
I miss my old ast:asset form!! I need to be able to take a file that contains hundreds of asset records with the only unique identifier being the Asset ID+ field and use the Remedy Import tool to update the asset records. How am I going to get this done when each asset record has a Request ID

Re: HD 6.0 - CMDB 1.1 Asset Bulk Loading

2008-01-08 Thread Sanford, Claire
I miss my old ast:asset form!! I need to be able to take a file that contains hundreds of asset records with the only unique identifier being the Asset ID+ field and use the Remedy Import tool to update the asset records. How am I going to get this done when each asset record has a

Re: Xtreme Integration Tools (ESS)

2008-01-24 Thread Sanford, Claire
Wow! I loved the Dashboard!!! Claire From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, January 24, 2008 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Xtreme Integration Tools (ESS) **

Re: Email engine (6.03, Solaris8, Oracle9)

2008-01-30 Thread Sanford, Claire
In case I am missing something... Don't you need the field ID numbers along with the names?? !Base!: CPLS !Company!: AUIC: !TaskOrder!: 2341 !ModNumber!: 12 !PurchaseOrder! # !Classification!: Unclassified !ServiceLevelID!: Basic !AssetID!: !ForeignNational!: No -Original

OT- Looking for someone from AFB in San Antonio

2008-02-06 Thread Sanford, Claire
Way back in 2001, My manager, director and I went on a site visit to an AFB in San Antonio, to look at their Remedy installation. I do not have their contact information and my director would like to contact them again. IF you are still out there in Remedy land and remember this visit. Please

Re: Company Dropping Remedy

2008-02-07 Thread Sanford, Claire
Tim for King! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Thursday, February 07, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy I vote for that! It would solve my

OT - HelpDesk Lite (was Company Dropping Remedy)

2008-02-14 Thread Sanford, Claire
Some of you know this and most don't... At one point in my life I was extremely work obsessed. I named my dog Remey'd - He is a registered pharaoh hound, so that is what is on his papers. A few years later, I got him a little sister... in keeping with the naming convention... I named and

HD 6.0 - Task Items Not Moving to CHG Work Log

2008-02-14 Thread Sanford, Claire
Does anyone have any idea why some times when a Task ticket is updated, the entry is copied to the CHG ticket's Work Log and other times it is NOT copied to the CHG Work Log. It doesn't happen often and there is no pattern that I can see. I have been unable to duplicate it. ARS 6.3 Patch 18 HD

OT: - RANT - Identify Yourself Please (was: Interview questions)

2008-02-19 Thread Sanford, Claire
OK folks this is getting out of hand. I understand the need to avoid junk mail by not using your work email address... but this completely anonymous type of solicitation is way out of line. If you are asking a question of the list - please put something MEANINGFUL in the subject line Hey

Re: Scanners and barcodes

2008-02-26 Thread Sanford, Claire
The Remedy King of Barcode and Scanning is Phil Bautista- bautista at bullcreek.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Tuesday, February 26, 2008 12:05 PM To:

Re: UNSUBSCRIBE

2008-03-07 Thread Sanford, Claire
Susan like Pat Zandi can never leave us!!! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, March 06, 2008 7:52 PM To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE ** Susan, I thought

Command Line / Run Process Help

2008-03-14 Thread Sanford, Claire
I am trying to create Run Process command line for arimport. I ultimately want this to run from an escalation in the middle of the night. Each time I try it I get a syntax error. Can someone please tell me what I've got wrong??? Where I have checkin I am using real information. cmd

Re: Command Line / Run Process Help

2008-03-18 Thread Sanford, Claire
running in the background on your server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Friday, March 14, 2008 10:57 AM To: arslist@ARSLIST.ORG Subject: Command Line / Run Process Help I am trying

Re: How to Index HPD:HelpDesk

2008-03-19 Thread Sanford, Claire
A word of caution, from personal experience, deleting any of the existing HPD:Helpdesk indexes may cause you some performance issues. Especially if your users use the canned reports. Our DBA decided he was going to help us out last year and deleted the indexes on the oracle side and built ones

HD 6 - Archiving from a Join Form

2008-04-18 Thread Sanford, Claire
Has anyone here archived records from the CMDB? We have a lot of entries in the AST:ComputerSystem form that we want to archive. Since it is a join form, how does that work? ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8

Mail Parsing Issue ars 6.3

2008-04-22 Thread Sanford, Claire
I have a filter that takes a piece of mail that is sent to the Remedy mailbox and if it matches certain qualifications, sends the information to my transport form. From this form, I will eventually push the data to a ticket for updating etc. My problem is that the text of the email is pushed to

Re: Mail Parsing Issue ars 6.3 - Resolved

2008-04-23 Thread Sanford, Claire
Body field or the Rich Text Body field (do not know exact naming, please check in the Admin tool) for your filter push fields action. Regards, Michiel On Tue, Apr 22, 2008 at 8:05 PM, Sanford, Claire [EMAIL PROTECTED] wrote: I have a filter that takes a piece of mail that is sent

OT - RE How to make a Production Server Up?

2008-04-24 Thread Sanford, Claire
Is this Friday humor early? Can you give us a little more information? Did you break up with the server? Making up is hard to do! Did it leave you? Was it an old version that felt unsupported? Claire PE.Sality.MO is killing me... no sleep in 28 hours Sanford -Original Message-

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-14 Thread Sanford, Claire
Jamie, If you can give us some more information about your environment and what you are using for the automation, we can probably give you more assistance. an example would be ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle on a remote server Windows 2003 4 gig on app server and 8

OT - Password Checking Problem

2008-05-15 Thread Sanford, Claire
The name says it all I know... it is mean... but I didn't pick his fake name! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dummy DontKnow From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: OT: BBQ tour

2008-06-13 Thread Sanford, Claire
Luling Bar-B-Q 709 E. Davis St. Luling, Texas (830) 875-3848 I drive there just to get their sausage! They wrap it in brown paper and if you eat there you sit at picnic tables that are huge and very family style. In Houston there are so many! I would suggest Thelma's, Pizzatola's and the

Re: Top 10 Reasons to Attend BMC User World

2008-06-18 Thread Sanford, Claire
My management has already made a big deal of letting me know without telling me I am not going that education and travel were cut out of the budget. I may just send myself! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Trying to Load Assets into CMDB/Asset Inventory

2008-06-20 Thread Sanford, Claire
I import them directly to the AST:ComputerSystem. it does the push to the other forms all on it's own. I make sure I set several of the hidden/background fields and it works well. I did about 34K assets this way! -Original Message- From: Action Request System discussion

Indexing Question

2008-07-11 Thread Sanford, Claire
We are using Oracle if that matters. I don't think it does. My question is specifically Remedy related. I know that when you modify an index in Remedy via the admin tool, it drops the old index and creates a new one. Does it drop ALL of the old indexes or JUST the one you are modifying? I

Re: Indexing Question

2008-07-11 Thread Sanford, Claire
. So much for what I know. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire

Filter Actions - Multiple Push Field Actions

2008-07-15 Thread Sanford, Claire
I may be going about this all wrong... I have a transport form that takes an email sent to Remedy and then pushes the information to the Ticket. I have one Push action that pushes some information to the ticket then a notify action and then another push action. The and push action will only

Re: Email Notifications

2008-07-17 Thread Sanford, Claire
One way to do this is to include the fields in the TEXT part of the notification. We do this and we send plain text email notifications. Case $Case ID+$ which you submitted is Pending - Resolution If this problem has been resolved to your satisfaction, do nothing. If not, please reply to

OT - RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

2008-08-05 Thread Sanford, Claire
Ya know what... I was going to bite my tongue and not respond to this... but it is raining here (non hurricane event) and the parking lot is empty and I had to be here at 5am! T. Dee you replied to the list as a whole regarding a job posting, asking if you could work remotely. Did you read the

Re: Email Engine Password reset

2008-08-06 Thread Sanford, Claire
Can you log onto the server with the user name that is the email password owner? Reset the password in the service then and see if it works. That has worked for me when they made me change the pw. The last time around, we created a password that would be next to impossible to hack, that they

Re: Sync Search Database crashes Admin Tool and then Freezes

2008-08-25 Thread Sanford, Claire
I was on 6.03 patch 18 and they had me switch to the latest 6.03 patch at the time (24) and the crashing stopped for me. ARS 6.3 Patch 24 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server -Original Message- From:

Re: Sync Search Database crashes Admin Tool and then Freezes

2008-08-25 Thread Sanford, Claire
I updated just the admin tool to patch 24 at first. It worked fine. Later on did the server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:40 PM To: arslist@ARSLIST.ORG

Re: BMC UserWorld Miami is being rescheduled

2008-08-29 Thread Sanford, Claire
That is funny! I had an email today from the hotel that they upgraded my room for the week! From: Action Request System discussion list(ARSList) on behalf of Brian Goralczyk Sent: Fri 8/29/2008 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami

Re: BMC UserWorld Miami is being rescheduled

2008-09-02 Thread Sanford, Claire
They should just have it in Houston. There is a ton of conference space and hotel available. I am sure they could take over a hotel in the area of their building! Houston in October is actually very nice! From: Action Request System discussion

OT - New Remedy AR System Developers Forum

2010-02-03 Thread Sanford, Claire
Plamen must be new around these here parts... We don't take well to change here in RemedyLand and we already have several resources available... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent:

ITSM v 6 compared to ITSM v 7

2010-02-08 Thread Sanford, Claire
Does anyone have a comparison chart? I am in the middle of planning an upgrade and I know we are not going to go to 7.5/7.6 right now. I would need new hardware for that and it isn't in the budget. I think I can just do an upgrade of my 6.3 to 7.1 without and maybe upgrade the ITSM from 6 to

Re: New Remedy AR System Developers Forum

2010-03-02 Thread Sanford, Claire
I have a lot of the posts going back to 1999 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, March 02, 2010 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: New Remedy AR System Developers

OT - Junior Remedy Developer - Washington DC

2010-03-12 Thread Sanford, Claire
(Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior

Service-now.com

2010-03-22 Thread Sanford, Claire
Has anyone here ever investigated or had their management investigate switching from Remedy to Service-now.com? If so and you stayed with Remedy, please give me as much specific info as you can so I can guide my company in the Right direction. Thank you very much! Claire Sanford Information

Re: Service-now.com

2010-03-22 Thread Sanford, Claire
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Sanford, Claire [claire.sanf...@memorialhermann.org] Sent: Monday, March 22, 2010 11:14 AM To: arslist@ARSLIST.ORG Subject: Service-now.com Has anyone here ever investigated or had

Re: KB tool

2010-04-15 Thread Sanford, Claire
We are using Remedy 6.3 and have integrated RightAnswers with out Help Desk 6.0 installation. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: Thursday, April 15, 2010 9:16 AM To: arslist@ARSLIST.ORG

Shipping Manifest in Remedy

2010-04-16 Thread Sanford, Claire
I am having a hard time wrapping my brain around this one. Our management team wants me to create a shipping manifest. The guy at the dock would scan the assets into the form, the form would hit the asset record, populate it and then when he presses a button the form would print out all the

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