RE: Email template question
Hi, I have responded on Communities. -- Kind Regards, Carl Wilson From: ARSList On Behalf Of Roger Justice via ARSList Sent: 09 October 2019 19:05 To: arslist@arslist.org Cc: rjust2...@aol.com Subject: Email template question My customer wants to use an Email Template to provides more details to the approver including the links for approval and reject. This is for approving a request made using the Digital Workplace that populates the SB:ServiceRequestStub for. Has anyone done a similar template that did not use the OOTB ITSM forms? I posted this on communities and did not get a response. I am trying the list before it disappears. -- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: Email Template Question
Hello Mark,
If I remember correctly, standard text email templates process line by line.
For a value that spans multiple lines, you can encase the value with
bracketed dollar signs like this: [$$ value here $$].
Or to use your example:
Symptom Description !536870930!: [$$This is a test of submitting a ticket
via email from the customer's Remedy
Server to the Navisite Remedy Server.
Please take action ASAP$$]
Let me know if that does it for you!
Kelly Logan
Senior Remedy Developer
http://www.cybersolution.us/ Cybernetic Solutions, Inc.
Office: (313) 586-8334
Mobile: (313) 645-4552
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Thursday, October 08, 2009 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Email Template Question
**
HI All
I have an email template that is used for submitting a new record. It works
fine with on exception.
Symptom Description !536870930!: This is a test of submitting a ticket via
email from the customer's Remedy
Server to the Navisite Remedy Server.
Please take action ASAP
What ends up in the record is:
This is a test of submitting a ticket via email from the customer's Remedy
The book talks about using [] but the examples are [$$Symptom Description$$]
but that would be outgoing. If I use this on the outgoing template I get
this: [$$Short Description$$]
I know that I have missed something really basic here but it is giving me a
headache. Any help greatly appreciated.
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
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Re: Email Template Question
Mark,
Not sure if this would work but did you try moving that field to a
section in between 2 fields. Maybe the system would take that into
consideration. Not sure though...
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Thursday, October 08, 2009 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Email Template Question
**
HI All
I have an email template that is used for submitting a new record. It
works fine with on exception.
Symptom Description !536870930!: This is a test of submitting a ticket
via email from the customer's Remedy
Server to the Navisite Remedy Server.
Please take action ASAP
What ends up in the record is:
This is a test of submitting a ticket via email from the customer's
Remedy
The book talks about using [] but the examples are [$$Symptom
Description$$] but that would be outgoing. If I use this on the outgoing
template I get this: [$$Short Description$$]
I know that I have missed something really basic here but it is giving
me a headache. Any help greatly appreciated.
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite.
Visit www.NaviSite.com Today.
This e-mail is the property of NaviSite, Inc. It is intended only for
the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.
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Are_
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