Re: [ARS Upgrade] Could not start AR Server in timely manner

2018-03-06 Thread Brian Gillock 
Try adding a -t before the -i to your armonitor.cfg and see if the start up
trace log gives you any clues.

Output will be written in the 2 startup trace files created when the AR
Server service is started- "arstartup_trace--MM-DD-tt-mm.log". These
files are created in the DB folder.

For the entire article on how to do this...
https://communities.bmc.com/docs/DOC-97371


HTH

On Mon, Mar 5, 2018 at 12:11 PM, Thomas Miskiewicz 
wrote:

> Thank Mark,
>
> the funny thing is that while the installer was trying to start I opened
> another console to help staring manually but it said the server is already
> running. So it seems like the error message is a complete non-sense. Also I
> get a whole bunch of errors because the dumb installer is trying to import
> data into the system forms even though the data is already in place so it
> violates the unique key. This issue happened at so many upgrades and I have
> no idea why.
>
>
> Thomas
>
> > On Mar 5, 2018, at 7:00 PM, Walters, Mark  wrote:
> >
> > The upgrade process involves the installer directly connecting to the
> database to make some changes, the copying of updated binary files and then
> the server is started to import defs/data.  The error you're seeing is
> reporting that the server was restarted but the installer was unable to
> confirm that it had started successfully.  It checks the status by
> attempting to connect to the server.  To try and find out why the server
> was unable to start and accept connections you need to look at the server
> side logging.   By that I mean arerror.log, arexception.log, ardebug.log
> and armonitor.log.  I would expect at least one of these to give some clue
> as to what the problem was.  The timeout in the installer is 2 hours so you
> want to look around 10:40 in the logs, this should be the first time the
> 9.x version started.
> >
> > Mark
> >
> > -Original Message-
> > From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas
> Miskiewicz
> > Sent: 05 March 2018 17:19
> > To: ARSList 
> > Subject: [ARS Upgrade] Could not start AR Server in timely manner
> >
> > Hi there,
> >
> > we’ve been trying to upgrade form 7.6.04 SP5 to 9.1.04 or at least
> 9.1.03. And guess what. Yep, it doesn’t work!
> >
> > We’ve been waiting for the BMC Support and Engineering 2 months now.
> They just don’t know what their product doesn’t work. Epic!
> >
> > They left me with no choice but to play hard ball and ask ARSLIST! LOL
> >
> > LOG EVENT {Description=[Failed to execute pingARServerWhileStarting]}
> (Mar 05 2018 12:41:02.824 PM +0100),SEVERE,com.bmc.smbu.
> install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
> > LOG EVENT {Description=[Failed to start service arsschul],Detail=[Could
> not start AR Server in timely manner]} (Mar 05 2018 12:41:02.824 PM
> +0100),SEVERE,com.bmc.install.task.InstallationStateHelper,
> > LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]}
> (Mar 05 2018 12:41:02.825 PM +0100),SEVERE,com.bmc.install.
> product.arsuitekit.platforms.arsystemservers.arserver.
> ARServerStartRuleEngineInstallerExecutorTask,
> > LOG EVENT 
> > {Description=[[wait=240,exitCodeInterpreter=STANDARD]],Detail=[java.lang.Exception:
> Could not start AR Server in timely manner]} (Mar 05 2018 12:41:02.826 PM
> +0100),SEVERE,com.bmc.install.task.InstallationStateHelper,
> > LOG EVENT {Description=[AR System Server  failed],Detail=[
> featureARServer]}
> >
> > Any idea what is to do?
> >
> >
> > Thomas
> > --
> > ARSList mailing list
> > ARSList@arslist.org
> > https://mailman.rrr.se/cgi/listinfo/arslist
> > BMC Software Limited Registered Office: Building E2, Eskdale Road,
> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
> England No. 1927903 The content of this email is confidential. If you are
> not the addressee, you may not distribute, copy or disclose any part of it.
> If you receive this message in error, please delete this from your system
> and notify the sender immediately.
> >
> > --
> > ARSList mailing list
> > ARSList@arslist.org
> > https://mailman.rrr.se/cgi/listinfo/arslist
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>



-- 
Brian Gillock
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Re: [ARS Upgrade] Could not start AR Server in timely manner

2018-03-05 Thread Thomas Miskiewicz 
Thank Mark,

the funny thing is that while the installer was trying to start I opened 
another console to help staring manually but it said the server is already 
running. So it seems like the error message is a complete non-sense. Also I get 
a whole bunch of errors because the dumb installer is trying to import data 
into the system forms even though the data is already in place so it violates 
the unique key. This issue happened at so many upgrades and I have no idea why.


Thomas

> On Mar 5, 2018, at 7:00 PM, Walters, Mark  wrote:
> 
> The upgrade process involves the installer directly connecting to the 
> database to make some changes, the copying of updated binary files and then 
> the server is started to import defs/data.  The error you're seeing is 
> reporting that the server was restarted but the installer was unable to 
> confirm that it had started successfully.  It checks the status by attempting 
> to connect to the server.  To try and find out why the server was unable to 
> start and accept connections you need to look at the server side logging.   
> By that I mean arerror.log, arexception.log, ardebug.log and armonitor.log.  
> I would expect at least one of these to give some clue as to what the problem 
> was.  The timeout in the installer is 2 hours so you want to look around 
> 10:40 in the logs, this should be the first time the 9.x version started.
> 
> Mark
> 
> -Original Message-
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
> Miskiewicz
> Sent: 05 March 2018 17:19
> To: ARSList 
> Subject: [ARS Upgrade] Could not start AR Server in timely manner
> 
> Hi there,
> 
> we’ve been trying to upgrade form 7.6.04 SP5 to 9.1.04 or at least 9.1.03. 
> And guess what. Yep, it doesn’t work!
> 
> We’ve been waiting for the BMC Support and Engineering 2 months now. They 
> just don’t know what their product doesn’t work. Epic!
> 
> They left me with no choice but to play hard ball and ask ARSLIST! LOL
> 
> LOG EVENT {Description=[Failed to execute pingARServerWhileStarting]} (Mar 05 
> 2018 12:41:02.824 PM 
> +0100),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
> LOG EVENT {Description=[Failed to start service arsschul],Detail=[Could not 
> start AR Server in timely manner]} (Mar 05 2018 12:41:02.824 PM 
> +0100),SEVERE,com.bmc.install.task.InstallationStateHelper,
> LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]} 
> (Mar 05 2018 12:41:02.825 PM 
> +0100),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerStartRuleEngineInstallerExecutorTask,
> LOG EVENT 
> {Description=[[wait=240,exitCodeInterpreter=STANDARD]],Detail=[java.lang.Exception:
>  Could not start AR Server in timely manner]} (Mar 05 2018 12:41:02.826 PM 
> +0100),SEVERE,com.bmc.install.task.InstallationStateHelper,
> LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]}
> 
> Any idea what is to do?
> 
> 
> Thomas
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
> Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
> 1927903 The content of this email is confidential. If you are not the 
> addressee, you may not distribute, copy or disclose any part of it. If you 
> receive this message in error, please delete this from your system and notify 
> the sender immediately.
> 
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist


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RE: [ARS Upgrade] Could not start AR Server in timely manner

2018-03-05 Thread Walters, Mark 
The upgrade process involves the installer directly connecting to the database 
to make some changes, the copying of updated binary files and then the server 
is started to import defs/data.  The error you're seeing is reporting that the 
server was restarted but the installer was unable to confirm that it had 
started successfully.  It checks the status by attempting to connect to the 
server.  To try and find out why the server was unable to start and accept 
connections you need to look at the server side logging.   By that I mean 
arerror.log, arexception.log, ardebug.log and armonitor.log.  I would expect at 
least one of these to give some clue as to what the problem was.  The timeout 
in the installer is 2 hours so you want to look around 10:40 in the logs, this 
should be the first time the 9.x version started.

Mark

-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: 05 March 2018 17:19
To: ARSList 
Subject: [ARS Upgrade] Could not start AR Server in timely manner

Hi there,

we’ve been trying to upgrade form 7.6.04 SP5 to 9.1.04 or at least 9.1.03. And 
guess what. Yep, it doesn’t work!

We’ve been waiting for the BMC Support and Engineering 2 months now. They just 
don’t know what their product doesn’t work. Epic!

They left me with no choice but to play hard ball and ask ARSLIST! LOL

LOG EVENT {Description=[Failed to execute pingARServerWhileStarting]} (Mar 05 
2018 12:41:02.824 PM 
+0100),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
LOG EVENT {Description=[Failed to start service arsschul],Detail=[Could not 
start AR Server in timely manner]} (Mar 05 2018 12:41:02.824 PM 
+0100),SEVERE,com.bmc.install.task.InstallationStateHelper,
LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]} 
(Mar 05 2018 12:41:02.825 PM 
+0100),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerStartRuleEngineInstallerExecutorTask,
LOG EVENT 
{Description=[[wait=240,exitCodeInterpreter=STANDARD]],Detail=[java.lang.Exception:
 Could not start AR Server in timely manner]} (Mar 05 2018 12:41:02.826 PM 
+0100),SEVERE,com.bmc.install.task.InstallationStateHelper,
LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]}

Any idea what is to do?


Thomas
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BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately.

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