Re: Outlook Integration

[Rüdiger Tams]

Hello,

regarding Outlook "Integration" - this seems to be a nice solution:

http://www.hdt-software.com/en/itsm4outlook

(I don't work for hdt software).

Maybe they have a calendar integration, too?

Regards
Rüdiger

> Jason Miller <jason.mil...@gmail.com> hat am 1. Dezember 2016 um 22:27 
> geschrieben:
> 
> **
> What version of Exchange are you working with?
> 
> I have a similar requirement, to work with shared calendars but I have 
> been holding out until we upgrade to Exchange 2016 and have access to the new 
> REST web services. I looked at some of the SOAP stuff, while powerful, I 
> didn't want to go the hard route when the easy route was right around the 
> corner.
> 
> 
> https://blogs.technet.microsoft.com/exchange/2015/05/05/exchange-server-2016-architecture/
> 
> 
> 
> Extensibility
> 
> (scheduled for a future CU): Office 365 introduced the REST APIs (Mail 
> https://msdn.microsoft.com/office/office365/APi/mail-rest-operations , 
> Calendar 
> https://msdn.microsoft.com/office/office365/APi/calendar-rest-operations , 
> and Contact 
> https://msdn.microsoft.com/office/office365/APi/contacts-rest-operations  
> APIs), and now these APIs are available in Exchange Server 2016. The REST 
> APIs simplify programming against Exchange by providing a familiar syntax 
> that is designed with openness (e.g., open standards support JSON, OAUTH, 
> ODATA) and flexibility (e.g., granular, tightly scoped permission to access 
> user data). These APIs allow developers to connect from any platform, whether 
> it be web, PC, or mobile. SDKs exist for.NET, iOS, Android, NodeJS, Ruby, 
> Python, Cordova, and CORS for use in single page JavaScript web apps.
> 
> What about Exchange Web Services (EWS)? All existing applications that 
> leverage EWS will continue to work with Exchange Server 2016. We are, 
> however, focusing new platform investments on the REST APIs and the apps for 
> Office extensibility model. We expect to make significantly fewer investments 
> in EWS so that we can focus our resources on investing in a single modern API 
> that will, over time, enable most of the scenarios that our partners 
> currently use EWS.
> 
> 
> 
> On Wed, Nov 30, 2016 at 8:22 AM, Irving, Isabel (ACCESS LLP) 
> <isabel.irv...@access.uk.com mailto:isabel.irv...@access.uk.com > wrote:
> 
> > > Oh yes good point, I'll make enquiries about the certificate.
> > 
> > We have generally found that remedy's web services are pretty 
> > limited.  If one single web service doesn't include ALL the methods then it 
> > doesn't seem to work. E.g. in this case the WSDL seems to refer to xsd 
> > files which in turn refer to other xsd files.
> > 
> > In the past we've had someone built a "wrapper" application so that 
> > remedy can be presented with a simple WSDL that contains all the methods in 
> > one place.
> > 
> > So I'm beginning to think that simply consuming an existing web 
> > service isn't going to be that simple after all..
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of 
> > Grooms, Frederick W
> > Sent: 30 November 2016 14:41
> > To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
> > Subject: Re: Outlook Integration
> > 
> > Since you are using HTTPS have you loaded the certificate into the 
> > keystore (or told SoapUI which certificate to use)?
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of 
> > Irving, Isabel (ACCESS LLP)
> > Sent: Wednesday, November 30, 2016 6:19 AM
> > To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
> > Subject: Outlook Integration
> > 
> > Hello!
> > 
> > We're looking to create a room booking system which would also 
> > integrate with Outlook.  We're on Outlook 2007 and Remedy 8.1.
> > 
> > My preference would be to use web services because that is tried 
> > and tested in our environment.
> > 
> > Has anyone else tried this?
> > 
> > What we've tried so far is connecting to the Services.wsdl in SOAP 
> > UI.  If I just put the wsdl URL in "Initial WSDL" field it prompts me for a 
> > username, password and domain and after entering that, I get this error:
> > 
> > Error loading [https://we

Re: Outlook Integration

[Jason Miller]

What version of Exchange are you working with?

I have a similar requirement, to work with shared calendars but I have been
holding out until we upgrade to Exchange 2016 and have access to the new
REST web services. I looked at some of the SOAP stuff, while powerful, I
didn't want to go the hard route when the easy route was right around the
corner.

https://blogs.technet.microsoft.com/exchange/2015/05/05/exchange-server-2016-architecture/
Extensibility

(scheduled for a future CU): Office 365 introduced the REST APIs (Mail
<https://msdn.microsoft.com/office/office365/APi/mail-rest-operations>,
Calendar
<https://msdn.microsoft.com/office/office365/APi/calendar-rest-operations>,
and Contact
<https://msdn.microsoft.com/office/office365/APi/contacts-rest-operations>
APIs),
and now these APIs are available in Exchange Server 2016. The REST APIs
simplify programming against Exchange by providing a familiar syntax that
is designed with openness (e.g., open standards support JSON, OAUTH, ODATA)
and flexibility (e.g., granular, tightly scoped permission to access user
data). These APIs allow developers to connect from any platform, whether it
be web, PC, or mobile. SDKs exist for.NET, iOS, Android, NodeJS, Ruby,
Python, Cordova, and CORS for use in single page JavaScript web apps.

What about Exchange Web Services (EWS)? All existing applications that
leverage EWS will continue to work with Exchange Server 2016. We are,
however, focusing new platform investments on the REST APIs and the apps
for Office extensibility model. We expect to make significantly fewer
investments in EWS so that we can focus our resources on investing in a
single modern API that will, over time, enable most of the scenarios that
our partners currently use EWS.


On Wed, Nov 30, 2016 at 8:22 AM, Irving, Isabel (ACCESS LLP) <
isabel.irv...@access.uk.com> wrote:

> Oh yes good point, I'll make enquiries about the certificate.
>
> We have generally found that remedy's web services are pretty limited.  If
> one single web service doesn't include ALL the methods then it doesn't seem
> to work. E.g. in this case the WSDL seems to refer to xsd files which in
> turn refer to other xsd files.
>
> In the past we've had someone built a "wrapper" application so that remedy
> can be presented with a simple WSDL that contains all the methods in one
> place.
>
> So I'm beginning to think that simply consuming an existing web service
> isn't going to be that simple after all..
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: 30 November 2016 14:41
> To: arslist@ARSLIST.ORG
> Subject: Re: Outlook Integration
>
> Since you are using HTTPS have you loaded the certificate into the
> keystore (or told SoapUI which certificate to use)?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Irving, Isabel (ACCESS LLP)
> Sent: Wednesday, November 30, 2016 6:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Outlook Integration
>
> Hello!
>
> We're looking to create a room booking system which would also integrate
> with Outlook.  We're on Outlook 2007 and Remedy 8.1.
>
> My preference would be to use web services because that is tried and
> tested in our environment.
>
> Has anyone else tried this?
>
> What we've tried so far is connecting to the Services.wsdl in SOAP UI.  If
> I just put the wsdl URL in "Initial WSDL" field it prompts me for a
> username, password and domain and after entering that, I get this error:
>
> Error loading [https://webmail.access.uk.com/ews/Services.wsdl]:
> org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException:
> error: Unexpected end of file after nul I get EXACTLY the same error if I
> intentionally put in wrong credentials.
>
> The email team have created a user for me to test with, and that user has
> "exchange impersonation rights".  Is that necessary or should it also work
> if I connect as myself (i.e. a normal outlook exchange user).
>
> Any pointers?  I feel like this should be a straightforward operation but
> maybe it isn't...
>
> Thanks!
> Isabel
>
>
> Server Information
> Application server version: 8.1.00 201301251157 Operating system: SunOS
> 5.10 On Sun Solaris virtual cluster
>
> Database
> Database version: 11.1.0.6.0 - 64bit Production On Sun Solaris virtual
> cluster
>
> Mid Tier Version
> 8.1.SP02 Patch 001 201505281150 Hotfix
> Installation Directory
>  Web Server Information
> Apache Tomcat/7.0.53
> Operating System Name
> Windows Server 2012
> Java Version
> 1.7.0_80
>
> Glasgow - UK Council of the Year 2015
>
> 

Re: Outlook Integration

[Irving, Isabel (ACCESS LLP)]

Oh yes good point, I'll make enquiries about the certificate.

We have generally found that remedy's web services are pretty limited.  If one 
single web service doesn't include ALL the methods then it doesn't seem to 
work. E.g. in this case the WSDL seems to refer to xsd files which in turn 
refer to other xsd files.

In the past we've had someone built a "wrapper" application so that remedy can 
be presented with a simple WSDL that contains all the methods in one place.

So I'm beginning to think that simply consuming an existing web service isn't 
going to be that simple after all..

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: 30 November 2016 14:41
To: arslist@ARSLIST.ORG
Subject: Re: Outlook Integration

Since you are using HTTPS have you loaded the certificate into the keystore (or 
told SoapUI which certificate to use)?  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Irving, Isabel (ACCESS LLP)
Sent: Wednesday, November 30, 2016 6:19 AM
To: arslist@ARSLIST.ORG
Subject: Outlook Integration

Hello!

We're looking to create a room booking system which would also integrate with 
Outlook.  We're on Outlook 2007 and Remedy 8.1.

My preference would be to use web services because that is tried and tested in 
our environment.

Has anyone else tried this?

What we've tried so far is connecting to the Services.wsdl in SOAP UI.  If I 
just put the wsdl URL in "Initial WSDL" field it prompts me for a username, 
password and domain and after entering that, I get this error:

Error loading [https://webmail.access.uk.com/ews/Services.wsdl]: 
org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: 
Unexpected end of file after nul I get EXACTLY the same error if I 
intentionally put in wrong credentials.

The email team have created a user for me to test with, and that user has 
"exchange impersonation rights".  Is that necessary or should it also work if I 
connect as myself (i.e. a normal outlook exchange user).

Any pointers?  I feel like this should be a straightforward operation but maybe 
it isn't...

Thanks!
Isabel


Server Information
Application server version: 8.1.00 201301251157 Operating system: SunOS 5.10 On 
Sun Solaris virtual cluster

Database
Database version: 11.1.0.6.0 - 64bit Production On Sun Solaris virtual cluster

Mid Tier Version
8.1.SP02 Patch 001 201505281150 Hotfix
Installation Directory
 Web Server Information
Apache Tomcat/7.0.53
Operating System Name
Windows Server 2012
Java Version
1.7.0_80

Glasgow - UK Council of the Year 2015

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
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Glasgow - UK Council of the Year 2015

 ***Disclaimer

 This e-mail and any attachments are for the intended addressee(s) only and may 
contain confidential and/or privileged material. If you are not a named 
addressee, do not use, retain or disclose such information. This email is not 
guaranteed to be free from viruses and does not bind Access in any contract or 
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Re: Outlook Integration

[Grooms, Frederick W]

Since you are using HTTPS have you loaded the certificate into the keystore (or 
told SoapUI which certificate to use)?  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Irving, Isabel (ACCESS LLP)
Sent: Wednesday, November 30, 2016 6:19 AM
To: arslist@ARSLIST.ORG
Subject: Outlook Integration

Hello!

We're looking to create a room booking system which would also integrate with 
Outlook.  We're on Outlook 2007 and Remedy 8.1.

My preference would be to use web services because that is tried and tested in 
our environment.

Has anyone else tried this?

What we've tried so far is connecting to the Services.wsdl in SOAP UI.  If I 
just put the wsdl URL in "Initial WSDL" field it prompts me for a username, 
password and domain and after entering that, I get this error:

Error loading [https://webmail.access.uk.com/ews/Services.wsdl]: 
org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: 
Unexpected end of file after nul
I get EXACTLY the same error if I intentionally put in wrong credentials.

The email team have created a user for me to test with, and that user has 
"exchange impersonation rights".  Is that necessary or should it also work if I 
connect as myself (i.e. a normal outlook exchange user).

Any pointers?  I feel like this should be a straightforward operation but maybe 
it isn't...

Thanks!
Isabel


Server Information
Application server version: 8.1.00 201301251157
Operating system: SunOS 5.10
On Sun Solaris virtual cluster

Database
Database version: 11.1.0.6.0 - 64bit Production
On Sun Solaris virtual cluster

Mid Tier Version
8.1.SP02 Patch 001 201505281150 Hotfix
Installation Directory
 Web Server Information
Apache Tomcat/7.0.53
Operating System Name
Windows Server 2012
Java Version
1.7.0_80

Glasgow - UK Council of the Year 2015

___
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Re: Outlook Integration

[Irving, Isabel (ACCESS LLP)]

Shaun

I'm not familiar with MyIT but I understand it is a product that would need to 
be paid for, which would rule it out for now.

Also I should have mentioned we have a completely bespoke in-house solution.  
Would MyIT work with that or is it specific to ITSM?

I'm really just looking for something simple which would answer the question 
about whether user x is busy between Start Time and End time.  Maybe there is 
no simple solution..?

Thanks
Isabel


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 30 November 2016 12:57
To: arslist@ARSLIST.ORG
Subject: Re: Outlook Integration

This is a different approach, but have you tried using My IT?  It has an 
Outlook integration out of the box.  It's worked great for me both with on 
premise Exchange and with Office365.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Irving, Isabel (ACCESS LLP)
Sent: Wednesday, November 30, 2016 6:19 AM
To: arslist@ARSLIST.ORG
Subject: Outlook Integration

Hello!

We're looking to create a room booking system which would also integrate with 
Outlook.  We're on Outlook 2007 and Remedy 8.1.

My preference would be to use web services because that is tried and tested in 
our environment.

Has anyone else tried this?

What we've tried so far is connecting to the Services.wsdl in SOAP UI.  If I 
just put the wsdl URL in "Initial WSDL" field it prompts me for a username, 
password and domain and after entering that, I get this error:

Error loading [https://webmail.access.uk.com/ews/Services.wsdl]: 
org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: 
Unexpected end of file after nul I get EXACTLY the same error if I 
intentionally put in wrong credentials.

The email team have created a user for me to test with, and that user has 
"exchange impersonation rights".  Is that necessary or should it also work if I 
connect as myself (i.e. a normal outlook exchange user).

Any pointers?  I feel like this should be a straightforward operation but maybe 
it isn't...

Thanks!
Isabel


Server Information
Application server version: 8.1.00 201301251157 Operating system: SunOS 5.10 On 
Sun Solaris virtual cluster

Database
Database version: 11.1.0.6.0 - 64bit Production On Sun Solaris virtual cluster

Mid Tier Version
8.1.SP02 Patch 001 201505281150 Hotfix
Installation Directory
 Web Server Information
Apache Tomcat/7.0.53
Operating System Name
Windows Server 2012
Java Version
1.7.0_80





Glasgow - UK Council of the Year 2015

 ***Disclaimer

 This e-mail and any attachments are for the intended addressee(s) only and may 
contain confidential and/or privileged material. If you are not a named 
addressee, do not use, retain or disclose such information. This email is not 
guaranteed to be free from viruses and does not bind Access in any contract or 
obligation. SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: 
SO301705 Registered Office: 220 High Street, Glasgow, G4 0QW

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Re: Outlook Integration

[Pierson, Shawn]

This is a different approach, but have you tried using My IT?  It has an 
Outlook integration out of the box.  It's worked great for me both with on 
premise Exchange and with Office365.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Irving, Isabel (ACCESS LLP)
Sent: Wednesday, November 30, 2016 6:19 AM
To: arslist@ARSLIST.ORG
Subject: Outlook Integration

Hello!

We're looking to create a room booking system which would also integrate with 
Outlook.  We're on Outlook 2007 and Remedy 8.1.

My preference would be to use web services because that is tried and tested in 
our environment.

Has anyone else tried this?

What we've tried so far is connecting to the Services.wsdl in SOAP UI.  If I 
just put the wsdl URL in "Initial WSDL" field it prompts me for a username, 
password and domain and after entering that, I get this error:

Error loading [https://webmail.access.uk.com/ews/Services.wsdl]: 
org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: 
Unexpected end of file after nul I get EXACTLY the same error if I 
intentionally put in wrong credentials.

The email team have created a user for me to test with, and that user has 
"exchange impersonation rights".  Is that necessary or should it also work if I 
connect as myself (i.e. a normal outlook exchange user).

Any pointers?  I feel like this should be a straightforward operation but maybe 
it isn't...

Thanks!
Isabel


Server Information
Application server version: 8.1.00 201301251157 Operating system: SunOS 5.10 On 
Sun Solaris virtual cluster

Database
Database version: 11.1.0.6.0 - 64bit Production On Sun Solaris virtual cluster

Mid Tier Version
8.1.SP02 Patch 001 201505281150 Hotfix
Installation Directory
 Web Server Information
Apache Tomcat/7.0.53
Operating System Name
Windows Server 2012
Java Version
1.7.0_80





Glasgow - UK Council of the Year 2015

 ***Disclaimer

 This e-mail and any attachments are for the intended addressee(s) only and may 
contain confidential and/or privileged material. If you are not a named 
addressee, do not use, retain or disclose such information. This email is not 
guaranteed to be free from viruses and does not bind Access in any contract or 
obligation. SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: 
SO301705 Registered Office: 220 High Street, Glasgow, G4 0QW

___
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Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.

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Re: Outlook integration

[Uday Joshi]

Hi Jim,

I have not done it but  have some idea.

Outlook supports open standard called iCal defined by IETF. As per
IETF's RFC the calendar is text based file through which you can define
calendar event.

So you will have to have workflow to create this file and then send as a
email message to the intended recipient.

Best Regards,

Uday Joshi

Delivery Manager - BSM Support
Technology Infrastructure Services - BSM Unit
--
Wipro Technologies,
Hinjewadi, Pune 411057
Tel: +91 20 39104092
VOIP 842-5103




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of O'Hara, Jim
Sent: Thursday, May 22, 2008 05:20 AM
To: arslist@ARSLIST.ORG
Subject: Outlook integration


**

I need a filter that will create a reminder on an Exchange server.
Anybody done this?  Tia

Jim O'Hara

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___

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Re: Outlook integration (UNCLASSIFIED)

[FRANK, GORDON CTR DISA JSSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

There's a bunch of Outlook related downloads on Gidd's site:

http://www.buoyantsolutions.net/Index.html

I think Matt Reinfeld has some stuff also:

http://www.mattreinfeldt.com

Perhaps you could use one of these as a model.

Gordon M. Frank
Remedy Skilled Professional - 7.x
ITIL V3 Foundation Certified
DISA\Verizon FNS

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi
Sent: Thursday, May 22, 2008 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Outlook integration

**
Hi Jim,
 
I have not done it but  have some idea.
 
Outlook supports open standard called iCal defined by IETF. As per
IETF's RFC the calendar is text based file through which you can define
calendar event. 
 
So you will have to have workflow to create this file and then send as a
email message to the intended recipient.
 
Best Regards,
 
Uday Joshi
 
Delivery Manager - BSM Support
Technology Infrastructure Services - BSM Unit
--
Wipro Technologies,
Hinjewadi, Pune 411057
Tel: +91 20 39104092
VOIP 842-5103
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of O'Hara, Jim
Sent: Thursday, May 22, 2008 05:20 AM
To: arslist@ARSLIST.ORG
Subject: Outlook integration


** 

I need a filter that will create a reminder on an Exchange server.
Anybody done this?  Tia 

Jim O'Hara 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___

Please do not print this email unless it is absolutely necessary. 

The information contained in this electronic message and any attachments
to this message are intended for the exclusive use of the addressee(s)
and may contain proprietary, confidential or privileged information. If
you are not the intended recipient, you should not disseminate,
distribute or copy this e-mail. Please notify the sender immediately and
destroy all copies of this message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient
should check this email and any attachments for the presence of viruses.
The company accepts no liability for any damage caused by any virus
transmitted by this email. 

www.wipro.com 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
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Classification:  UNCLASSIFIED 
Caveats: NONE

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Re: Outlook integration

[Bill Hoffmeier]

Outlook integrationUday,

 

I have a solution like that.  My solution, however, involves a run process 
calling an executable  I wrote.  The executable was written using VB.Net and VS 
2005 and contains a custom VB.Net class that creates the iCal file.  The 
executable gathers the information, builds the iCal file, and sends an email 
with an attachment from the command line using SMTP.  My class creates an event 
rather than an alarm.  I've been meaning to extend it, but haven't gotten 
around to it. 



By the way, my class was derived from samples and information I found on the 
web and didn't take that long to write, considering my knowledge of the subject 
before hand and my skill level.   I consider myself a better than intermediate 
but not an expert .Net programmer.

 

Bill Hoffmeier



From: Uday Joshi 
Sent: Thursday, May 22, 2008 4:47 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Outlook integration


** 
Hi Jim,

I have not done it but  have some idea.

Outlook supports open standard called iCal defined by IETF. As per IETF's RFC 
the calendar is text based file through which you can define calendar event. 

So you will have to have workflow to create this file and then send as a email 
message to the intended recipient.

Best Regards,

Uday Joshi

Delivery Manager - BSM Support
Technology Infrastructure Services - BSM Unit
--
Wipro Technologies,
Hinjewadi, Pune 411057
Tel: +91 20 39104092
VOIP 842-5103





From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of O'Hara, Jim
Sent: Thursday, May 22, 2008 05:20 AM
To: arslist@ARSLIST.ORG
Subject: Outlook integration


** 
I need a filter that will create a reminder on an Exchange server.  Anybody 
done this?  Tia 

Jim O'Hara 

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Re: Outlook integration

[Rick Cook]

I saw one on the BMCDN last week.  It was developed for an older version
(5.1.2?), but Dan Hardy wrote it, so it's probably pretty solid.

Rick

On Thu, May 22, 2008 at 6:56 AM, Bill Hoffmeier [EMAIL PROTECTED]
wrote:

 **

 Uday,



 I have a solution like that.  My solution, however, involves a run process
 calling an executable  I wrote.  The executable was written using VB.Net and
 VS 2005 and contains a custom VB.Net class that creates the iCal file.  The
 executable gathers the information, builds the iCal file, and sends an email
 with an attachment from the command line using SMTP.  My class creates an
 event rather than an alarm.  I've been meaning to extend it, but haven't
 gotten around to it.



 By the way, my class was derived from samples and information I found on
 the web and didn't take that long to write, considering my knowledge of the
 subject before hand and my skill level.   I consider myself a better than
 intermediate but not an expert .Net programmer.[image: Smile emoticon]



 Bill Hoffmeier

  *From:* Uday Joshi [EMAIL PROTECTED]
 *Sent:* Thursday, May 22, 2008 4:47 AM
 *Newsgroups:* public.remedy.arsystem.general
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Outlook integration

 ** Hi Jim,

 I have not done it but  have some idea.

 Outlook supports open standard called iCal defined by IETF. As per IETF's
 RFC the calendar is text based file through which you can define calendar
 event.

 So you will have to have workflow to create this file and then send as a
 email message to the intended recipient.

  Best Regards,

 Uday Joshi

 Delivery Manager - BSM Support
 Technology Infrastructure Services - BSM Unit
 --
 *Wipro Technologies,*
 Hinjewadi, Pune 411057
 Tel: +91 20 39104092
 VOIP 842-5103


  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *O'Hara, Jim
 *Sent:* Thursday, May 22, 2008 05:20 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Outlook integration

 **

 I need a filter that will create a reminder on an Exchange server.  Anybody
 done this?  Tia

 Jim O'Hara
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