This is probably a message defined in a filter somewhere (since the
message number is 1).
I suppose that when you select a "Ticket Owner" in the Remedy client,
other fields are probably set as well (invisible to the user).
You might want to do an active link/filter log of that action to see
Rusty Copeland wrote:
> If I remember my ARSperl correctly you need to figure out the "Ticket Owner"
> field id and $name
> needs to be translated from the name of the value to the menu entry id. For
> instance if the
> ticket owner pulldown looks like this
>
> 0: tom 1: dick 2. george
>
> and
If I remember my ARSperl correctly you need to figure out the "Ticket Owner"
field id and $name needs to be translated from the name of the value to the
menu entry id. For instance if the ticket owner pulldown looks like this
0: tom
1: dick
2. george
and you wanted to assign the ticket to georg
3 matches
Mail list logo
