On Fri, Oct 21, 2016 at 6:09 PM, Troy Bowman wrote:
> Where I work, we're running a call center on Asterisk, using app_queue.
>
> For a long while, we were using multiple queues for each speciality (or
> "skill"), placing agents in several queues, and using the "announce"
> queue.conf configurati
On Fri, Oct 21, 2016 at 5:46 PM, Troy Bowman wrote:
>
> I always need to apply this patch before putting Asterisk into Production.
>
> The pauses for specific queues get the reason logged properly, but the
> pausealls don't. I rely on pausalls and their reasons for reporting,
> though I'm trying
Where I work, we're running a call center on Asterisk, using app_queue.
For a long while, we were using multiple queues for each speciality (or
"skill"), placing agents in several queues, and using the "announce"
queue.conf configuration option to whisper to the agent the role they
should perform
I always need to apply this patch before putting Asterisk into Production.
The pauses for specific queues get the reason logged properly, but the
pausealls don't. I rely on pausalls and their reasons for reporting,
though I'm trying to get away from it by keeping agents in single queues.
Can we
On Fri, Oct 21, 2016 at 12:32 PM, Kevin Harwell wrote:
> On Fri, Oct 21, 2016 at 10:49 AM, Corey Farrell wrote:
>>
>>
>> I'm in favor per app config. I do not yet use ARI, but when I do I
>> will have '#tryinclude /etc/asterisk/ari.d/*.conf' in ari.conf. My
>> hope is that each ARI app would in
On Fri, Oct 21, 2016 at 10:49 AM, Corey Farrell wrote:
>
> I'm in favor per app config. I do not yet use ARI, but when I do I
> will have '#tryinclude /etc/asterisk/ari.d/*.conf' in ari.conf. My
> hope is that each ARI app would install it's own config to
> /etc/asterisk/ari.d, avoid modificati
On Fri, Oct 21, 2016 at 9:37 AM, Sébastien Duthil
wrote:
> On 19/10/16 11:59 AM, Mark Michelson wrote:
>> I had thought about making the list of channel variables per-ARI app
>> instead of global, but I don't know if that's actually desired.
>
> The underlining question would be: do people use
I have opened https://issues.asterisk.org/jira/browse/ASTERISK-26492 and
have attached the patch there. Feel free to try it out and let me know on
the issue how it works for you.
On Fri, Oct 21, 2016 at 8:37 AM, Sébastien Duthil wrote:
> On 19/10/16 11:59 AM, Mark Michelson wrote:
> > I actually
On 19/10/16 11:59 AM, Mark Michelson wrote:
> I actually have a patch I've written locally in my spare time that
> adds an ari.conf option called "channelvars" that works exactly the
> same as for manager.conf. In other words, it modifies channel
> snapshots to have the channel variables specified
