Hello Folks,
I am setting up a call center but we have few agents so one agent is
able to handle calls of different languages and different queues. For
the agent to identify the caller, I want a popup to appear as the
phone starts to ring with the caller's number, language (selected in
the IVR),
We do something very similar.
Use the gosub parameter of the Queue application to call a subroutine in
the dial plan when the agent answers the call.
same =n,Queue(sales,tc,,sub-QueueConnected)
[sub-QueueConnected]
; this runs on the agent/member's channel
exten =s,1,NoOp()
; whatever
