Re: [Asterisk-Users] ACD with polycom ip phones

2006-01-26 Thread hgaillac-sip
Hello, Can you provide a patch from your special branch for asterisk-1.2.3 ? can you post a how-to ? Even these features won't be include in th main branche a patch should be available. Regards harry --- BJ Weschke [EMAIL PROTECTED] a écrit : On 1/25/06, Douglas Garstang [EMAIL PROTECTED]

Re: [Asterisk-Users] ACD with polycom ip phones

2006-01-26 Thread BJ Weschke
On 1/26/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello, Can you provide a patch from your special branch for asterisk-1.2.3 ? can you post a how-to ? Even these features won't be include in th main branche a patch should be available. Harry - There is a patch available against

RE: [Asterisk-Users] ACD with polycom ip phones

2006-01-26 Thread hgaillac-sip
Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue? About the only thing

Re: [Asterisk-Users] ACD with polycom ip phones

2006-01-25 Thread BJ Weschke
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Thanks, but there's an avail/unavail button on the Polycom phones? I dn't think so. We've been able to log agents in and out with the phones for a long time... I'm referring to the agent status being displayed on the graphic display

RE: [Asterisk-Users] ACD with polycom ip phones

2006-01-25 Thread Douglas Garstang
[mailto:[EMAIL PROTECTED] Sent: Wednesday, January 25, 2006 3:15 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Thanks, but there's an avail/unavail button on the Polycom

Re: [Asterisk-Users] ACD with polycom ip phones

2006-01-25 Thread BJ Weschke
On 1/25/06, Douglas Garstang [EMAIL PROTECTED] wrote: I've tried that. Setting acd-login-logout and acd-agent-available to 1 causes the appearance to automatically log in when the phones comes up, and stays up the entire time. I'll have another shot it in a bit tho maybe I missed

RE: [Asterisk-Users] ACD with polycom ip phones

2006-01-25 Thread Douglas Garstang
Ah ok. Swt. :) -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Wed 1/25/2006 6:04 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Subject: Re: [Asterisk-Users] ACD with polycom ip phones

[Asterisk-Users] ACD with polycom ip phones

2006-01-24 Thread hgaillac-sip
Hello Can we find a patch for asterisk-1.2.2 in order to test ACD with polycom phones ? Regards Harry ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs

RE: [Asterisk-Users] ACD with polycom ip phones

2006-01-24 Thread Douglas Garstang
. Everything else seems fine. Doug. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 24, 2006 9:46 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] ACD with polycom ip phones Hello Can we find a patch for asterisk-1.2.2 in order

Re: [Asterisk-Users] ACD with polycom ip phones

2006-01-24 Thread BJ Weschke
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue? About the only thing that doesn't work is the appearances don't display the

RE: [Asterisk-Users] ACD with polycom ip phones

2006-01-24 Thread Douglas Garstang
- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 24, 2006 12:14 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Why do you need a patch? We have ACD

Re: [Asterisk-Users] ACD with polycom ip phones

2006-01-24 Thread BJ Weschke
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Oo I thought that this was a Polycom limitation, rather than an Asterisk one. Your saying that the Polycom phones would receive SIP signalling that would allow them to dynamically update the appearance display to show if an

RE: [Asterisk-Users] ACD with polycom ip phones

2006-01-24 Thread Douglas Garstang
- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 24, 2006 3:45 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Oo I thought that this was a Polycom

Re: [Asterisk-Users] ACD with polycom ip phones

2006-01-03 Thread BJ Weschke
On 12/19/05, Kevin P. Fleming [EMAIL PROTECTED] wrote: Matthew wrote: For the uninitiated among us (myself included) what is ACD login/logout support? The Polycom phones can send XML NOTIFY messages to signal to the server the agent is logged in/out/paused. I know of no documentation on

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-20 Thread hgaillac-sip
Hello, Polycom phones send SUBSCRIBE message for login . Harry --- BJ Weschke [EMAIL PROTECTED] a écrit : On 12/18/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Like the

RE: [Asterisk-Users] ACD with polycom ip phones

2005-12-20 Thread hgaillac-sip
as such. -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Mon 12/19/2005 7:43 PM To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial Discussion Cc: Subject: Re: [Asterisk-Users] ACD with polycom ip phones

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-20 Thread BJ Weschke
On 12/20/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello Douglas, You can enable ACD in sip.cfg and phone.cfg of the polycom phones. Polycom send SUBSCRIBE to server . Harry --- Douglas Garstang [EMAIL PROTECTED] a écrit : You can configure Asterisk to log an agent in/out of an

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-20 Thread hgaillac-sip
So, in theory, if the agent channel had a hint extension and provided device state updates based on whether the agent was logged in or out, this would probably work then as the buddy watch feature does now with the Polycoms. This is probably worth some further investigation. What

RE: [Asterisk-Users] ACD with polycom ip phones

2005-12-20 Thread Douglas Garstang
Hints and queues are different things. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, December 20, 2005 6:03 AM To: BJ Weschke Cc: asterisk-users@lists.digium.com; [EMAIL PROTECTED] Subject: Re: [Asterisk-Users] ACD with polycom ip phones So

RE: [Asterisk-Users] ACD with polycom ip phones

2005-12-20 Thread Douglas Garstang
in though. -Original Message- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Tuesday, December 20, 2005 5:44 AM To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 12/20/05, [EMAIL PROTECTED] [EMAIL

RE: [Asterisk-Users] ACD with polycom ip phones

2005-12-20 Thread Douglas Garstang
, 2005 4:10 AM To: Douglas Garstang Cc: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] ACD with polycom ip phones Hello Douglas, You can enable ACD in sip.cfg and phone.cfg of the polycom phones. Polycom send SUBSCRIBE to server . Harry --- Douglas Garstang [EMAIL PROTECTED

[Asterisk-Users] ACD with polycom ip phones (resent)

2005-12-19 Thread hgaillac-sip
Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger !

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-19 Thread Matthew
[EMAIL PROTECTED] wrote: Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? For the uninitiated among us (myself included) what is ACD login/logout support? Thanks, Matthew ___ --Bandwidth and

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-19 Thread Kevin P. Fleming
Matthew wrote: For the uninitiated among us (myself included) what is ACD login/logout support? The Polycom phones can send XML NOTIFY messages to signal to the server the agent is logged in/out/paused. I know of no documentation on the messages (although they don't look that hard to

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-19 Thread hgaillac-sip
When ACD is used the queues and agents are configured so agents have to send agent id and password to become available in a queue . Harry --- Matthew matthew@zeut.net a écrit : [EMAIL PROTECTED] wrote: Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-19 Thread Adam Goryachev
On Mon, 2005-12-19 at 07:21 -0600, Kevin P. Fleming wrote: Matthew wrote: For the uninitiated among us (myself included) what is ACD login/logout support? The Polycom phones can send XML NOTIFY messages to signal to the server the agent is logged in/out/paused. I know of no

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-19 Thread hgaillac-sip
So we have to add a context like this to login/logout agents. I add 4 agent in a queue with roundrobin strategy . What's going on if the first available agent don't answer the call ? Asterisk-1.2 [agents] ;Agent Login exten= 501,1,AgentCallbackLogin(||[EMAIL PROTECTED]) ;Agent Logout exten=

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-19 Thread Kevin P. Fleming
Adam Goryachev wrote: Could chan_sip simply start executing the DP at a particular extension ?? or would that require the existence of a channel, which there isn't really since it is just XML not RTP??? chan_sip _could_ do anything at all. However, since these are not INVITE requests,

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-19 Thread hgaillac-sip
Which standard for ACD login/logout ? --- Kevin P. Fleming [EMAIL PROTECTED] a écrit : Adam Goryachev wrote: Could chan_sip simply start executing the DP at a particular extension ?? or would that require the existence of a channel, which there isn't really since it is just XML not

Re: [Asterisk-Users] ACD with polycom ip phones

2005-12-19 Thread BJ Weschke
On 12/18/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Like the Park button functionality that was recently figured out here with Polycom phones, I'd bet ACD login/logout

RE: [Asterisk-Users] ACD with polycom ip phones

2005-12-19 Thread Douglas Garstang
- Non-Commercial Discussion Cc: Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 12/18/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello, Polycom ip soundpoint support ACD login/logout . Can we configure

[Asterisk-Users] ACD with polycom ip phones

2005-12-18 Thread hgaillac-sip
Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___ Nouveau : téléphonez moins cher avec Yahoo! Messenger !