[Asterisk-Users] Agent Logoff inability when calls are being received from queue

Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives

Re: [Asterisk-Users] Agent Logoff inability when calls are being received from queue

Hi! Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for their agent no and their password and after that they get the agenty-alreadyon message!!! When the call goes away they are able to logoff!! I remember having

Re: [Asterisk-Users] Agent Logoff inability when calls are being received from queue

Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for their agent no and their password and after that they get the agenty-alreadyon message!!! When the call goes away they are able to logoff!! when the nice lady