Can the asterisk support a
coaching
function for the Supervisor to tap onto a call and coach the agent as
she speaks to the customer without the customer hearing it.?
Customer database
management softward
(or CRM) is this being included?
Best regards
Stephen
I have talked with of a couple people(don't remember their names) who
had this developed on a contract basis for the 1.0 Asterisk code tree,
they did not want to release it to GPL because of how much it cost
them and the fact that their code supposedly won't run on 1.2, but it
is technically
