Re: [Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

2004-11-18 Thread Justin B Newman
Joseph wrote: When I call via * my bank and an automated system ask me to enter the numbers they aren't recognized by the system. I'm getting an error message that the numbers I entered are invalid. WHY? 1.) From what are you calling? A phone connected to an FXS port? A SIP phone? 2.) How is

Re: [Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

2004-11-18 Thread Joseph
On Thu, 2004-11-18 at 08:06 -0500, Justin B Newman wrote: Joseph wrote: When I call via * my bank and an automated system ask me to enter the numbers they aren't recognized by the system. I'm getting an error message that the numbers I entered are invalid. WHY? 1.) From what are you

Re: [Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

2004-11-18 Thread Brian Wilkins
The same exact thing happens to me. For me, it is because the calls are going out via Confer and that has problems sending DTMF tones. I'd recheck the route that you sending calls out to. On Thursday 18 November 2004 06:34 pm, Joseph wrote: On Thu, 2004-11-18 at 08:06 -0500, Justin B Newman

Re: [Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

2004-11-18 Thread Joseph
On Thu, 2004-11-18 at 13:52 +, Brian Wilkins wrote: The same exact thing happens to me. For me, it is because the calls are going out via Confer and that has problems sending DTMF tones. I'd recheck the route that you sending calls out to. How do you check the rote. The call is going out

Re: [Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

2004-11-18 Thread Brian Wilkins
It may be a little harder for you check since you don't work for a telecom company like I do, but if it continues to be an issue then I would contact your telephone company and describe the problem as best as you can to them. It's really not an Asterisk issue, it's the phone company. On

Re: [Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

2004-11-18 Thread Jongsuk Lee
My guess for problem is your extension configuration file . You are probably detecting dtmf such as '*#' and asterisk does something before it sends. my advice is ]add those specific bank number and by pass dtmf detection stuff. One grunt for channel is that those # and * are hard corded into

Re: [Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

2004-11-18 Thread Joseph
On Thu, 2004-11-18 at 12:44 -0800, Jongsuk Lee wrote: My guess for problem is your extension configuration file . You are probably detecting dtmf such as '*#' and asterisk does something before it sends. my advice is ]add those specific bank number and by pass dtmf detection stuff. One grunt

Re: [Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

2004-11-18 Thread Bruce Komito
If you are using G711, try setting dtmfmode=inband. We've had a lot of intermittent problems with * apparently loosing or ignoring DTMF when using rfc2833. It doesn't usually happen at the beginning of a call, but rather after a number of tones are sent, such as when picking up several voicemail

Re: [Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

2004-11-18 Thread Joseph
On Thu, 2004-11-18 at 12:44 -0800, Jongsuk Lee wrote: My guess for problem is your extension configuration file . You are probably detecting dtmf such as '*#' and asterisk does something before it sends. my advice is ]add those specific bank number and by pass dtmf detection stuff. One grunt

[Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

2004-11-17 Thread Joseph
When I call via * my bank and an automated system ask me to enter the numbers they aren't recognized by the system. I'm getting an error message that the numbers I entered are invalid. WHY? -- #Joseph ___ Asterisk-Users mailing list [EMAIL PROTECTED]