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I would appreciate hearing from anyone who has figured this
one out. Here’s the scenario: I have a context wherein I give the called party the option
to dial the digit 9. If he does so, he is transferred a la this extension
entry: exten => 9,1,Playback(pls-hold-while-try) exten => 9,n,Noop(Attempting to bridge to ${agentext}) exten =>
9,n,Dial(Zap/g9/${agentext}|60|gM(Connect_to_agent^${dnum})) exten => 9,n,Noop(Done w/ x-fer to agent!) exten => 9,n,Hangup I simply play a “please hold message,” execute a
Noop, and then Dial with g and M. In this case, the variable agentext has
already been assigned a value (“2160”), and the Dial command
executes properly, at least AFAIK. The call gets transferred and the
agent’s phone rings. Now, here’s the catch: I’m trying
to pass along some information to the agent before the call gets transferred. Here’s
the dialplan context “Macro-Connect_to_agent”: [macro-Connect_to_agent] exten => s,1,DigitTimeout(180) exten => s,n,Noop(Inside macro, ARG1 is '${ARG1}') ;ARG1
= dnum exten => s,n,Set(AGENT_TRIES=1) exten => s,n,Noop(Agent tries = ${AGENT_TRIES}) exten => s,n(repeat),WaitExten(.5) exten => s,n,Background(your-account) exten => s,n,Background(number) exten => s,n,WaitExten(.5) exten => s,n,SayDigits(${ARG1}) exten => s,n,WaitExten(1.5) exten => s,n,Set(AGENT_TRIES=$[${AGENT_TRIES} + 1]) exten => s,n,GotoIf($[${AGENT_TRIES} > 40]?10:repeat) exten => s,n,Noop(How did I get here?!) exten => 1,1,Noop(Agent pressed ${EXTEN} - call being
transferred) exten => 1,n,ForkCDR() ; start new CDR if call
actually got xfer'd exten => 1,n,Noop(All done here!) exten => t,1,Noop(Agent timeout, dropping call anyway) exten => h,1,Hangup exten => i,1,Noop(Invalid entry, dropping call to agent) exten => 10,1,Playback(vm-goodbye) exten => 10,n,Noop(Agent did not pickup call...) exten => 10,n,Hangup The idea of this context is to voice a series of digits to
the agent who answers the call. (The digits are passed in the variable “dnum.”)
It repeats over and over again, 40 times before giving up. This part
works well. After hearing the digits, the agent presses 1 (during the
WaitExten app) and the call is connected. I see this at the CLI: -- Executing
WaitExten("Zap/49-1", "1.5") in new stack -- Attempting native bridge of Zap/1-1
and Zap/49-1 Again, that works just fine. The call is connect as
soon as the agent dials the digit 1 (or any digit, it would seem). However,
extension 1 never gets executed. The call is connected properly, but my
Noop’s and my ForkCDR never happen. When the call is terminated then
it returns to the original context. Here is the CLI for the whole process
from the point where I tell the called party to dial 9: -- Executing
Playback("Zap/1-1", "pls-hold-while-try") in new stack -- Playing 'pls-hold-while-try' (language
'en') -- Executing NoOp("Zap/1-1",
"Attempting to bridge to 2160") in new stack -- Executing Dial("Zap/1-1",
"Zap/g9/2160|60|gM(Connect_to_agent^5012709)") in new stack -- Called g9/2160 -- Zap/49-1 answered Zap/1-1 -- Executing
DigitTimeout("Zap/49-1", "180") in new stack -- Executing NoOp("Zap/49-1",
"Inside macro| ARG1 is 5012709") in new stack -- Executing Set("Zap/49-1",
"AGENT_TRIES=1") in new stack -- Executing NoOp("Zap/49-1",
"Agent tries = 1") in new stack -- Executing
WaitExten("Zap/49-1", ".5") in new stack -- Timeout on Zap/49-1, continuing... -- Executing
BackGround("Zap/49-1", "your-account") in new stack -- Playing 'your-account' (language 'en') -- Executing
BackGround("Zap/49-1", "number") in new stack -- Playing 'number' (language 'en') -- Executing
WaitExten("Zap/49-1", ".5") in new stack -- Timeout on Zap/49-1, continuing... -- Executing
SayDigits("Zap/49-1", "5012709") in new stack -- Playing 'digits/5' (language 'en') -- Playing 'digits/0' (language 'en') -- Playing 'digits/1' (language 'en') -- Playing 'digits/2' (language 'en') -- Playing 'digits/7' (language 'en') -- Playing 'digits/0' (language 'en') -- Playing 'digits/9' (language 'en') -- Executing
WaitExten("Zap/49-1", "1.5") in new stack -- Attempting native bridge of Zap/1-1
and Zap/49-1 -- Hungup 'Zap/49-1' -- Executing NoOp("Zap/1-1",
"Done w/ x-fer to agent!") in new stack -- Executing Hangup("Zap/1-1",
"") in new stack == Spawn extension (blasterisk_english_right_party,
9, 5) exited non-zero on ' Zap/1-1' -- Hungup 'Zap/1-1' As you can see, the call simply returns to the original
context and carries on, in this case executing the Noop that immediate follows
the Dial. For kicks, I’ve tried without the ‘g’ option
on the Dial but that made no difference (other than not returning and
continuing with the priority following the Dial). Is there any way to get the system to go to extension 1 when
the agent dials 1 so that I can do my ForkCDR? Thanks for your time and sorry for the long post! -MC |
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