IPSwitchBoard Version 0.123 - 17 July 2005 * Queue Analysis has been added to IPSwitchBoard.
In order to properly manage ACD queues, it is important to be able to keep track of details of call setups and teardowns in much greater detail than traditional call detail records provide. In order to support this, extensive and detailed tracing of every queued call is stored in the queue log, located (by default) in /var/log/asterisk/queue_log. A Queue Log Analyser has now been build into IPSwitchBoard. Start IPSwitchBoard and the log file is retrieved automatically from Asterisk and there's a lot of reports you can enjoy: 1. Answered/unanswered Calls by Date, Hour or Weekday 2. Service Level by Date, Hour or Weekday 3. Agent calls - who received all those calls 4. Unanswered call - detail report with caller ID If you need any other reports, please drop me an e-mail on [EMAIL PROTECTED] FREE Download: http://ipswitchboard.thorben.dk _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
