If you have only one member configured in queues.conf, it will bridge
the call immediately. > 1 member configured and it works as expected.
Thanks for everyone's help!
On 22-Nov-05, at 11:22 PM, Jason Lixfeld wrote:
With this method, I can't seem to get the expected queue
functionality to work. When I was doing it the old way (via
AgentCallbackLogin), when I would login as an agent and disconnect
then call into the queue to test, I would be put on hold, hear MoH
and the agent extensions would start to dial. If no one answered
(voicemail kicks in), # would not be pressed so the process would
start all over again, all the while the caller would get MoH.
This method, when I dial into the queue, MoH stops and the
extension is dialed. If the extension is not picked up and
voicemail comes in, the caller hears that. It seems as though as
soon as the caller dials into the queue, the caller is bridged to
the agent immediately instead of having the system dial the agent
in the background.
I'd like to be able to achieve the old functionality but without
having to manually login as an agent.
Not sure if I'm doing a very good job of expressing what I'm trying
to achieve so I apologize in advance if I seem to be going in circles.
On 22-Nov-05, at 12:01 PM, Nicolás Gudiño wrote:
On 11/22/05, Jason Lixfeld <[EMAIL PROTECTED]> wrote:
Here's what I'm trying to do.. We have a small system, there are
only two of us. We both do sales and we both do support. We like
Queues better than music on hold with a bunch of dials happening in
the background to try our phones, then cells, etc. Problem is, we
don't like the idea of having to login to a queue and are wondering
if there is a way to force/automatically log agents into a queue
without having to do anything on the phone; have it be server side
that is. I'm thinking some sort of cron job that runs every minute
or five to make sure all expected agents (my partner and I) are in
the queue and if not, log us in. The extentions we use to enter the
queue are find-me extensions so if we aren't at our desks, calls
will
hit our cells.
Add static members into the queue in your queues.conf entry. You can
use Local channels to find your follow-me [EMAIL PROTECTED] Like:
[myqueue]
music = default
strategy = ringall
timeout = 20
member => Local/[EMAIL PROTECTED]
--
Nicolás Gudiño
Buenos Aires - Argentina
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