Hi
We have a call queue setup with several agents using agentcallbacklogin.
If one of the agent is logged in and is talking on the phone with another
employee the queue application doesn't see that the phone is busy and
continues to forward incoming calls to him.
Since the agent cannot
Yes, it is correct. The best way to handle this problem (on 1.2) is to
pause the agent before the outbound call and the unpause him when he's
done.
Yours
l.
On Tue, 13 Dec 2005 15:20:56 +0100, Patrick Fortin [EMAIL PROTECTED]
wrote:
Hi
We have a call queue setup with several agents
