I would probably do this through the AMI, it should spew out the info
you require. Timestamp when they entered the queue and timestamp when
they get answered.
On 10/25/2010 05:01 AM, Bruce B wrote:
Anything on this guys?
I am sure someone had the need to record the HOLD time or maybe it is
Thanks for the feedback. I don't need the Queue times but rather putting ON
HOLD times. If you press the HOLD button on your SIP phone, Asterisk records
the event Music On HOLD Playing and that is recorded in
/var/log/asterisk/full. I want to harvest the ON HOLD time per phone SET.
Thanks
On
_
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Bruce B
Sent: Monday, October 25, 2010 9:32 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Best way to recording the hold time for a
Thanks for the input.
Would I have to process each call through a specific dial-plan for the AMI
to be in charge of each call so that it can see the Unique ID of the channel
and the Hold event? Because that seems like a lot of work. If AMI (I have no
experience with it) allows me to open a socket
_
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Bruce B
Sent: Monday, October 25, 2010 10:07 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Best way to recording the hold time for a
Anything on this guys?
I am sure someone had the need to record the HOLD time or maybe it is
already being recorded somewhere?
Any thoughts are appreciated.
Thanks,
Bruce
On Wed, Oct 20, 2010 at 3:30 AM, Bruce B bruceb...@gmail.com wrote:
Hi Everyone,
We are using Queuemetrics but it
Hi Everyone,
We are using Queuemetrics but it doesn't Record the Hold Time as it's never
logged on the queue_log file. However, when an agent or an extension presses
HOLD button on their phone, asterisk does create an event for Music On Hold
which is logged in the /var/log/asterisk/full.
I want
