Hi Bilal,
Probably there is no open source tool or a good ones available. But few of
them I worked with provide up to 2 users free of cost license type of
reporting. Reporting for Call Centers can get very complicated. Once you
explore some of the commercial apps you will notice how extensive
Hi All;
I am using Asterisk for Call Center (so agents login, logout, ready, not ready,
... etc). To be able to have a good call center reporting, on what I have to
depend? On the CDR of Asterisk or there is another way?
Is there a good open source tool to be used for Asterisk call center
On 18 Apr 2011, at 11:06, bilal ghayyad wrote:
I am using Asterisk for Call Center (so agents login, logout, ready, not
ready, ... etc). To be able to have a good call center reporting, on what I
have to depend? On the CDR of Asterisk or there is another way?
Is there a good open source
On Mon, Apr 18, 2011 at 5:49 AM, Steven Howes steve-li...@geekinter.netwrote:
On 18 Apr 2011, at 11:06, bilal ghayyad wrote:
I am using Asterisk for Call Center (so agents login, logout, ready, not
ready, ... etc). To be able to have a good call center reporting, on what I
have to depend? On
If you want to know where I got the starting idea for the methods that I've
developed, check out
http://www.voip-info.org/wiki/view/Asterisk+queue_log+on+MySQL and look at
the section about using triggers
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-- Bandwidth and
On Monday 18 Apr 2011, bilal ghayyad wrote:
Hi All;
I am using Asterisk for Call Center (so agents login, logout, ready, not
ready, ... etc). To be able to have a good call center reporting, on what I
have to depend? On the CDR of Asterisk or there is another way?
Is there a good open
On Mon, Apr 18, 2011 at 8:18 AM, A J Stiles
asterisk_l...@earthshod.co.ukwrote:
If all the details you need to compile your reports can be found in
existing
databases (Asterisk's CDR database stores the details of calls; you may
need
to get user login/out events from a separate database),
