Dears;
I am using asterisk for call center and I used also VICIDIAL. But they are fine
for voice, I need the agents to be able to handle email and web chat messages
as long with the voice calls, in addition to be integrated with the social
media like Facebook and twitter.
Where I can find this? From where I can read and start? Is there a reliable
open source solution for this?
Regards
Bilal
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