Alex Balashov wrote:
I wouldn't approach this by trying to rework the CDRs at all; CDRs are
fundamentally low-level call records. They correspond to calls.
If you need logic to support a billing model for some specific
application (i.e. time after connect to agent), I would approach that
Hello,
I'm working on an Asterisk configuration for a call center, and they
bill based on the time spent talking to an agent, but not for any time
spent waiting in a queue. The CDR information contains the entire
duration of the call as billable seconds, including time spent waiting
in the
I wouldn't approach this by trying to rework the CDRs at all; CDRs are
fundamentally low-level call records. They correspond to calls.
If you need logic to support a billing model for some specific
application (i.e. time after connect to agent), I would approach that
from a higher layer of
My suggestion is to use a tool made specifically for this - we happen to
sell one, but there are many options with different prices and licencing
model. Don't reinvent the wheel and concentrate on added value.
l.
2009/4/14 Scott Gifford sgiff...@suspectclass.com
Hello,
I'm working on an
- Scott Gifford sgiff...@suspectclass.com wrote:
The CDR information contains the entire
duration of the call as billable seconds, including time spent
waiting
in the queue. I would like the billable seconds to only include the
time spent actually talking to an agent.
You're absolutely
On Tue, Apr 14, 2009 at 4:15 PM, Jared Smith jsm...@digium.com wrote:
- Scott Gifford sgiff...@suspectclass.com wrote:
The CDR information contains the entire
duration of the call as billable seconds, including time spent
waiting
in the queue. I would like the billable seconds to only
Scott Gifford escribió:
Hello,
I'm working on an Asterisk configuration for a call center, and they
bill based on the time spent talking to an agent, but not for any time
spent waiting in a queue. The CDR information contains the entire
duration of the call as billable seconds, including
Miguel Molina mmol...@millenium.com.co writes:
[...]
Why don't you just make your billing statistics from the queue log?
Assuming that you upload the queue log to a database, it would be very easy.
I took a look at this option and it looks like it will work. Thanks
to all who responded for
