I found the solution to having calls from SugarCRM auto-answer on the
extension I route it to. I am documenting here for users who may want to
do the same thing.
Setup
I have a second extension on my phone (500) which the calls are routed
to, but there is no reason this wold not work on the main extension as
it only auto-answers the call if the header is set. Calls placed via
SugarCRM auto-answer on the extension so I don't have answer the line
every time I want a call placed.
Polycom
The config file macaddress-phone.cfg should contain the following
<alertInfo
voIpProt.SIP.alertInfo.1.class="3"
voIpProt.SIP.alertInfo.1.value="RANR"
/>
to enable the auto-answer. This is a global parameter so it cannot be
enabled for one extension only.
SugarCRM
The open source add-in from VoiceRD
http://www.sugarforge.org/projects/asterisk-int
will add an icon next to the number of the contact. Clicking that icon
will place a call, first to your extension, then to the number.
The admin configures asterisk with the Asterisk Context: "sugar"
Each user is configured like this:
For a user on a sip extension 500
Asterisk Phone Extension: Local/500
On the pbx, the context sugar is added
[sugar]
exten => s,1,Answer
exten => s,n,NoOp(Context: Sugar)
exten => s,n,SIPAddHeader(Alert-Info: RANR)
include => default
[default] should give access to the extensions. Adapt to your own setup.
I have added this to the wiki
http://www.voip-info.org/wiki/view/Polycom+auto-answer+config
--
Chris Mason
(264) 497-5670 Fax: (264) 497-8463
Int: (305) 704-7249 Fax: (815)301-9759 UK 44.207.183.0271
Cell: 264-235-5670
Yahoo IM: [EMAIL PROTECTED]
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