Hi All;
I configured some queues, and I configured the dialed numbers for login and
logout for the agents.
Two agents are logged in, the first two calls are received at the agents and
they answered and hangup. Again, the two agents are idle and ready to receive
calls. The third and call goes
Bilal ,
if you can do a core show queue QUEUENUMBER and paste the output here at the
moment of this problem it will be helpful to see what is the status of your
agents at that moment for the queue.
does it help if the agents logout then back in instead of disconnecting the
call and calling
