> -----Original Message-----
> From: Ronald Hartmann [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, January 11, 2005 2:56 PM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] ACD Bug with AddQueueMember Stable
>
> However, My Phone (2204) rings a second time while I am
> on the phone with the first caller.
>
We have seen the same issue here as well. The cause of this for
us was that we had callwaiting setup on the phones. * will send
as many calls to the device as it will accept.
There are two ways that we could think of to fix it:
1) Set the phones to disable call waiting.
2) Use SetGroup/CheckGroup for the ACD calls to have only one at a time.
We ended up using option 2 after some complaints about not having
call waiting. To implement this we specified
Local/[EMAIL PROTECTED] for AddQueueMember then created
the following context:
[acd-context]
exten => 24XX,1,SetGroup(${EXTEN})
exten => 24XX,2,CheckGroup(1)
exten => 24XX,3,Dial(SIP/${EXTEN})
exten => 24XX,103,Busy
This will also keep the ACD calls from going to a persons voicemail box,
which would probably happen if your queue member didn't answer.
Hope this helps,
Robert Jackson
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