Hello,
On Sun, 26 Sep 2004 00:49:35 -0400, Robert Jackson
[EMAIL PROTECTED] wrote:
[snip]
4. If a caller empties a handled queue (active agents) with
no callers, the caller will still hear messages (you are
first in queue, etc.). This should not occur. Someone
posted a 2-line patch
Chris,
I agree with your assessment of asterisk's queues. I took Robert's reply to
my original post, and came up with a way to tackle your first scenario (no
agents in queue=caller in limbo) with his idea of setting variables. My idea
deals with setting global variable states for each agent. I
Hi!
[fromcsr1]
exten= 800,1,AgentCallbackLogin(101|[EMAIL PROTECTED])
exten= 800,2,SetGlobalVar(GCSR1=on)
exten= 800,3,Hangup
determine which path the caller takes. The part that doesn't work is in the
[fromcsr] context. My SetGlobalVar(GCSR1=on) seems to have no effect,
therefore, making
Here is my resolution to the problem, I use AgentLogin vs
AgentCallBackLogin.
This is a long post, but I think it is very useful... :)
Call comes in via DID, queueable is a macro I wrote. ty_voice and
voice are
two sound files. The first one is used to play a Thank you for calling
XXX.
The
-Original Message-
From: Chris Icide [mailto:[EMAIL PROTECTED]
Sent: Saturday, September 25, 2004 2:34 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Queue and Agent functionality
1. Queue should know the status of agents assigned to a
Klitzing
Sent: Saturday, September 25, 2004 5:03 PM
To: [EMAIL PROTECTED]
Subject: RE: [Asterisk-Users] Queue and Agent functionality
Hi!
[fromcsr1]
exten= 800,1,AgentCallbackLogin(101|[EMAIL PROTECTED])
exten= 800,2,SetGlobalVar(GCSR1=on)
exten= 800,3,Hangup
determine which path the caller
