Re: [asterisk-users] What could be stopping "Disconnect Call" feature from working (set in features.txt)

[Jonathan H]

Thank you - that makes sense. I've seen something about swapping and
optimizing channels on the console, but I didn't realise "optimize"
meant "not do what you wanted".

OK, so here's why I'm dialling anything at all:

The first dial is because I MUST limit the incoming call to less than
60 minutes.

The second dial, which carries the gH option, is because I want
someone to be able to listen to a radio stream

>From previous discussion here, it seems the only way to do that is the
gH workaround above.

If I'm not missing a trick here and there's no better way to do those
to things, is there any way to force Asterisk to NOT "optimize" those
channels?

On 9 November 2016 at 00:09, Richard Mudgett  wrote:
>
>
> On Tue, Nov 8, 2016 at 5:19 PM, Jonathan H  wrote:
>>
>> Asterisk 14.1
>>
>> Here's a bit of test dialplan, which works as expected and simulates
>> exactly what I'm doing at the top of my large dialplan...
>>
>> [dial-pre-test]
>> exten => s,1,NoOp()
>> same => n,Set(LIMIT_PLAYAUDIO_CALLER=yes)
>> same => n,Set(LIMIT_WARNING_FILE=time_limit_reached)
>> same => n,Dial(Local/s@dial-test,3,L(354:6))
>> same => n,Hangup()
>>
>> [dial-test]
>> exten => s,1,NoOp()
>> same => n,Dial(Local/s@dial-dest,,gH)
>> same => n,Playback(goodbye)
>> same => n,Hangup()
>>
>> [dial-dest]
>> exten => s,1,Answer()
>> same => n,MusicOnHold()
>> same => n,Hangup()
>>
>> See what I'm doing here? I'm using a little fiddle to allow the caller
>> to stop listening to music on hold. And it works. the gH means
>> that the caller can hang up the remote end. Great!
>>
>> BUT I have a large dialplan, and something, somehow, somewhere, is
>> messing with "Disconnect Call".
>>
>> Because once through, nothing, not even star, does anything. It's like
>> the receiving end (dial-dest in the example above) has become deaf!
>>
>> I've turned on debug and verbose to level 9, and there's nothing. It
>> connects, starts music on hold, and then just ignores everything.
>>
>> Anything else I can add to the dialplan to see what might be causing
>> this? (I've also tried dumpchan, too).
>>
>> It USED to work, and some point in the last week, it stopped working.
>> (But the test dialplan above works). Mind boggled!
>>
>> Just to double check, yes, it's all set OK
>>
>> features show
>> Builtin Feature   Default Current
>> ---   --- ---
>> Pickup*8  *8
>> Blind Transfer#   #
>> Attended Transfer
>> One Touch Monitor
>> Disconnect Call   *   *
>>
>
> Beware of local channel optimization.  You are putting state on local
> channels
> that can optimize out.  When the local channels optimize out they take the
> state with them.
>
> In the dialplan above you are creating the channel chain below.
>
> PJSIP/caller --> Local/s@dial-test;1 -- Local/s@dial-test;2 -->
> Local/s@dial-dest;1 -- Local/s@dial-dest;2
>
> PJSIP/caller gets the L() duration and sounds put on it.
> The Local/s@dial-test;1 gets the L() duration put on it.
> The Local/s@dial-test;2 gets the H dial option put on it.
>
> There is a bridge connecting PJSIP/caller and Local/s@dial-test;1
> There is a bridge connecting Local/s@dial-test;2 and Local/s@dial-dest;1
>
> When Local/s@dial-dest;2 executes Answer it will allow Local/s@dial-test;1
> and ;2 to
> optimize out because both ends are in a bridge.  Thus the H dial option will
> disappear from
> the channel chain.
>
> Richard
>
>
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>
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Re: [asterisk-users] What could be stopping "Disconnect Call" feature from working (set in features.txt)

[Richard Mudgett]

On Tue, Nov 8, 2016 at 5:19 PM, Jonathan H  wrote:

> Asterisk 14.1
>
> Here's a bit of test dialplan, which works as expected and simulates
> exactly what I'm doing at the top of my large dialplan...
>
> [dial-pre-test]
> exten => s,1,NoOp()
> same => n,Set(LIMIT_PLAYAUDIO_CALLER=yes)
> same => n,Set(LIMIT_WARNING_FILE=time_limit_reached)
> same => n,Dial(Local/s@dial-test,3,L(354:6))
> same => n,Hangup()
>
> [dial-test]
> exten => s,1,NoOp()
> same => n,Dial(Local/s@dial-dest,,gH)
> same => n,Playback(goodbye)
> same => n,Hangup()
>
> [dial-dest]
> exten => s,1,Answer()
> same => n,MusicOnHold()
> same => n,Hangup()
>
> See what I'm doing here? I'm using a little fiddle to allow the caller
> to stop listening to music on hold. And it works. the gH means
> that the caller can hang up the remote end. Great!
>
> BUT I have a large dialplan, and something, somehow, somewhere, is
> messing with "Disconnect Call".
>
> Because once through, nothing, not even star, does anything. It's like
> the receiving end (dial-dest in the example above) has become deaf!
>
> I've turned on debug and verbose to level 9, and there's nothing. It
> connects, starts music on hold, and then just ignores everything.
>
> Anything else I can add to the dialplan to see what might be causing
> this? (I've also tried dumpchan, too).
>
> It USED to work, and some point in the last week, it stopped working.
> (But the test dialplan above works). Mind boggled!
>
> Just to double check, yes, it's all set OK
>
> features show
> Builtin Feature   Default Current
> ---   --- ---
> Pickup*8  *8
> Blind Transfer#   #
> Attended Transfer
> One Touch Monitor
> Disconnect Call   *   *
>
>
Beware of local channel optimization.  You are putting state on local
channels
that can optimize out.  When the local channels optimize out they take the
state with them.

In the dialplan above you are creating the channel chain below.

PJSIP/caller --> Local/s@dial-test;1 -- Local/s@dial-test;2 -->
Local/s@dial-dest;1 -- Local/s@dial-dest;2

PJSIP/caller gets the L() duration and sounds put on it.
The Local/s@dial-test;1 gets the L() duration put on it.
The Local/s@dial-test;2 gets the H dial option put on it.

There is a bridge connecting PJSIP/caller and Local/s@dial-test;1
There is a bridge connecting Local/s@dial-test;2 and Local/s@dial-dest;1

When Local/s@dial-dest;2 executes Answer it will allow Local/s@dial-test;1
and ;2 to
optimize out because both ends are in a bridge.  Thus the H dial option
will disappear from
the channel chain.

Richard
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[asterisk-users] What could be stopping "Disconnect Call" feature from working (set in features.txt)

[Jonathan H]

Asterisk 14.1

Here's a bit of test dialplan, which works as expected and simulates
exactly what I'm doing at the top of my large dialplan...

[dial-pre-test]
exten => s,1,NoOp()
same => n,Set(LIMIT_PLAYAUDIO_CALLER=yes)
same => n,Set(LIMIT_WARNING_FILE=time_limit_reached)
same => n,Dial(Local/s@dial-test,3,L(354:6))
same => n,Hangup()

[dial-test]
exten => s,1,NoOp()
same => n,Dial(Local/s@dial-dest,,gH)
same => n,Playback(goodbye)
same => n,Hangup()

[dial-dest]
exten => s,1,Answer()
same => n,MusicOnHold()
same => n,Hangup()

See what I'm doing here? I'm using a little fiddle to allow the caller
to stop listening to music on hold. And it works. the gH means
that the caller can hang up the remote end. Great!

BUT I have a large dialplan, and something, somehow, somewhere, is
messing with "Disconnect Call".

Because once through, nothing, not even star, does anything. It's like
the receiving end (dial-dest in the example above) has become deaf!

I've turned on debug and verbose to level 9, and there's nothing. It
connects, starts music on hold, and then just ignores everything.

Anything else I can add to the dialplan to see what might be causing
this? (I've also tried dumpchan, too).

It USED to work, and some point in the last week, it stopped working.
(But the test dialplan above works). Mind boggled!

Just to double check, yes, it's all set OK

features show
Builtin Feature   Default Current
---   --- ---
Pickup*8  *8
Blind Transfer#   #
Attended Transfer
One Touch Monitor
Disconnect Call   *   *

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Re: [asterisk-users] Problem "re-parking" calls

[kevin . larsen]

> All;
> I have a problem with regards to “re-parking” calls and I was 
> hoping someone could shed some light on the topic. Consider this 
scenario:
> 
> (1) An inbound call comes in and the attendant answers it
> (2) The attendant places the call on hold and the caller is sent to 
> extension 701
> (3) Blah, blah, blah. The attendant does something and tells John 
> Doe to pick up the call on extension 701
> (4) The attendant then picks up the call on 701 and tells the person
> that John Doe will be right there to help them
> (5)  The attendant then re-parks the call but now the caller is sent to 
702
> (6) John Doe can't find the call anymore
> 
> 
> Is there something obvious that I am missing? Has anyone else found 
> this to be a problem? Any insight at all would be greatly appreciated.
> Regards;
> John V.

Your problem occurs in step 4 & 5. I don't believe that you can pick up 
the call and then ever be guaranteed to get the same parking position when 
you put it back in park. What would happen if someone else parked a call 
in between steps 4 and 5 and they got 701 because it was free. Once 
parked, the call should remain so until it is picked up or times out back 
to the attendant.

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[asterisk-users] Problem "re-parking" calls

[Tech Support]

All;

I have a problem with regards to "re-parking" calls and I was hoping
someone could shed some light on the topic. Consider this scenario:

 

(1) An inbound call comes in and the attendant answers it

(2) The attendant places the call on hold and the caller is sent to
extension 701

(3) Blah, blah, blah. The attendant does something and tells John Doe to
pick up the call on extension 701

(4) The attendant then picks up the call on 701 and tells the person that
John Doe will be right there to help them

(5)  The attendant then re-parks the call but now the caller is sent to 702

(6) John Doe can't find the call anymore

 

 

Is there something obvious that I am missing? Has anyone else found this to
be a problem? Any insight at all would be greatly appreciated.

Regards;

John V.

 

 

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[asterisk-users] Problem "re-parking" calls

[Tech Support]

All;

I have a problem with regards to "re-parking" calls and I was hoping
someone could shed some light on the topic. Consider this scenario:

 

(1) An inbound call comes in and the attendant answers it

(2) The attendant places the call on hold and the caller is sent to
extension 701

(3) Blah, blah, blah. The attendant does something and tells John Doe to
pick up the call on extension 701

(4) The attendant then picks up the call on 701 and tells the person that
John Doe will be right there to help them

(5)  The attendant then re-parks the call but now the caller is sent to 702

(6) John Doe can't find the call anymore

 

 

Is there something obvious that I am missing? Has anyone else found this to
be a problem? Any insight at all would be greatly appreciated.

Regards;

John V.

 

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