Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

[Ron Wheeler]

https://community.freepbx.org

https://www.voip-info.org/wiki/view/Asterisk+Mailing+Lists



On 12/12/2017 11:43 AM, Doug Lytle wrote:

If you do not get an answer from the user list, you might try a post to
the dev list.
It is a bit more active and some of the people watching for dev news
might be able to help you.

Surely, you mean the Biz List

Doug



--
Ron Wheeler
President
Artifact Software Inc
email: rwhee...@artifact-software.com
skype: ronaldmwheeler
phone: 866-970-2435, ext 102


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Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

[Doug Lytle]

>>> If you do not get an answer from the user list, you might try a post to
>>> the dev list.
>>> It is a bit more active and some of the people watching for dev news
>>> might be able to help you.

Surely, you mean the Biz List

Doug

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Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

[Ron Wheeler]

SLA is just one factor in the decision to select a vendor.

If you do not get an answer from the user list, you might try a post to 
the dev list.
It is a bit more active and some of the people watching for dev news 
might be able to help you.


I used a consultant of the first go around but took over the support myself.
I have a technical background but the FreeBPX user interface is pretty 
easy to set up and administer.

I have to provide my own SLA ;-)

You also have the advantage of a complete duplication of your trunks so 
you can do adequate testing before going live which is a lot better than 
the case where you have to do the switchover and testing over a weekend!


The user group is pretty helpful as well.

Have you tried doing the installation and trunk setup?

You can also use free softphones to test your extensions before you 
actually purchase the phones.
I use the free version of Zoiper on my Android cell as a production 
phone but you can use that to test each extension as you set it up.


The IVR setup is pretty straightforward.

Are there any potential issues that are of particular concern. Ring 
groups, IVR menu design?


Ron

On 12/12/2017 10:30 AM, basti wrote:

I know but this is not my sole decision.

On 12.12.2017 16:17, Ron Wheeler wrote:

If your phone system goes down and you can not get it back up until
tomorrow afternoon because your support person is on another project,
you may wish you had an SLA.



--
Ron Wheeler
President
Artifact Software Inc
email: rwhee...@artifact-software.com
skype: ronaldmwheeler
phone: 866-970-2435, ext 102


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Re: [asterisk-users] Showing CallerID on multiple phones

[Olivier]

When a phone supervises an other phone (with BLF and NOTIFY/SUBSCRIBE) it
gets from Asterisk everything it needs to do what you're after.

Some phone vendors should support config option to add screen display along
BLF blinking
Some might even enhance this with a short audio notification.

2017-12-11 15:22 GMT+01:00 Tomáš Holý :

> What kind of phones are you using? To some phones you can push text dialog
> over HTTP/XML. Investigate this features, maybe it is what are you looking
> for.
>
>
>
> TH
>
>
>
>
>
> Dne pondělí 11. prosince 2017 15:16:28 CET, Tech Support napsal(a):
>
> Hello;
>
> I certainly appreciate your response. In fact, I used that exact
> solution for three of the incoming lines. I setup ring groups and a silent
> ringtone for each phone. Unfortunately, the last incoming line is more
> complicated and uses an IVR with multiple input choices, so the solution is
> not as clear cut as for the other ones. That’s why I was trying to look at
> other options.
>
> Best Regards;
>
> John V.
>
>
>
> From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-
> boun...@lists.digium.com] On Behalf Of Ron Wheeler
> Sent: Friday, December 08, 2017 03:06 PM
> To: asterisk-users@lists.digium.com
> Subject: Re: [asterisk-users] Showing CallerID on multiple phones
>
>
>
> I could be way off track but have you looked at ring groups.
>
> Have all of the phones ring (maybe a mute or special ring tone, if this is
> possible) so that everyone on the list of extensions sees the incoming call.
> If no one picks it up by ring x, have it go to another phone or to voice
> mail.
>
> https://www.freepbx.org/ring-group-and-follow-me-ring-strategies-1-of-2/
> might be useful.
>
> Ron
>
>
> On 08/12/2017 2:17 PM, Tech Support wrote:
>
> All;
>
> I have an interesting scenario where I have a small office with maybe
> half a dozen phones and several incoming lines. The calls are routed based
> on the DID that people call. What they would like is when a call comes in
> to a single phone to have all the phones show the CallerID. That way they
> can decide if they should pick up the call or not using call pickup. I’ve
> been looking at products such as the one from Camrivox that interfaces with
> different CRM packages or Outlook, but I was wondering if a way was
> available to show the calls on their phones.
>
> Thanks in Advance;
>
> John V.
>
>
>
>
>
> --
>
> Ron Wheeler
>
> President
>
> Artifact Software Inc
>
> email: rwhee...@artifact-software.com
>
> skype: ronaldmwheeler
>
> phone: 866-970-2435, ext 102 <(866)%20970-2435>
>
>
>
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> Check out the new Asterisk community forum at: https://community.asterisk.
> org/
>
> New to Asterisk? Start here:
>   https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users
>
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[asterisk-users] [OT] Overview of Homer installation on Debian Stretch

[Olivier]

Hello,

I've discovered homer-api-postgresql and homer-api-mysql packages in
Stretch repo.

I'm not sure I understand how Homer-API relates to Homer.

My questions are:

1. What is the simplest available installation option to install Homer on a
dedicated box, this dedicated box gathering data from one or several
Asterisk systems on the same LAN ?

2. Is it possible to centralize data on a remote Postgres/MySQL server
(remote meaning hee Homer server acting as a DB client)

3. Suggestions ?

Cheers
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Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

[basti]

I know but this is not my sole decision.

On 12.12.2017 16:17, Ron Wheeler wrote:
> If your phone system goes down and you can not get it back up until
> tomorrow afternoon because your support person is on another project,
> you may wish you had an SLA.

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Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

[Ron Wheeler]

If your phone system goes down and you can not get it back up until 
tomorrow afternoon because your support person is on another project, 
you may wish you had an SLA.


I hope that this extra info helps find a solution.

Ron
On 12/12/2017 3:41 AM, basti wrote:

Size:
- one location
- 15 IP Phones ( 1 dect)
- Create new voip trunk (current are ISDN) (30 number block)
- LTS is important
- an SLA is optional at the moment there is no one


On 11.12.2017 22:31, Ron Wheeler wrote:

You might want to add some details
- size of the project
  -- number of locations
  -- number of extensions
- are you converting your trunks?
- what are your thoughts on hardware - brands, type of stations
- what type of long-term support do you want the consultant to provide?
- what size company do you want to deal with - one man shop with a
genius in charge that you may only be able to reach after hours or a
shop with techs of various skill levels that can give you a believable SLA.

Ron

On 11/12/2017 3:53 PM, basti wrote:

Hello,

we plan to move a PBX to asterisk and searching for Support and a
Phonehardware Reseller in Germany.

The should be no license costs per User / Server.

- Install Configure Asterisk for our specification
- Install FreePBX or similar (optional)
- Resell Hardware

Thanks for any suggest.

Best Regards,
basti




--
Ron Wheeler
President
Artifact Software Inc
email: rwhee...@artifact-software.com
skype: ronaldmwheeler
phone: 866-970-2435, ext 102


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[asterisk-users] How to generate TLS certificates on Debian

[Olivier]

Hello,

On a Debian Stretch box with packaged asterisk (asterisk 13.14.1), which
tool can I use to generate TLS certificates ?

Doc on [1] mentions an ast_tls_cert script (from contrib/script) which is
not installed by Debian package.
Is there some equivalent tools from general purpose packages (and hints on
how to use them) ?

[1] https://wiki.asterisk.org/wiki/display/AST/Secure+Calling+Tutorial


Best regards
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Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

[basti]

Size:
- one location
- 15 IP Phones ( 1 dect)
- Create new voip trunk (current are ISDN) (30 number block)
- LTS is important
- an SLA is optional at the moment there is no one


On 11.12.2017 22:31, Ron Wheeler wrote:
> You might want to add some details
> - size of the project
>  -- number of locations
>  -- number of extensions
> - are you converting your trunks?
> - what are your thoughts on hardware - brands, type of stations
> - what type of long-term support do you want the consultant to provide?
> - what size company do you want to deal with - one man shop with a
> genius in charge that you may only be able to reach after hours or a
> shop with techs of various skill levels that can give you a believable SLA.
> 
> Ron
> 
> On 11/12/2017 3:53 PM, basti wrote:
>> Hello,
>>
>> we plan to move a PBX to asterisk and searching for Support and a
>> Phonehardware Reseller in Germany.
>>
>> The should be no license costs per User / Server.
>>
>> - Install Configure Asterisk for our specification
>> - Install FreePBX or similar (optional)
>> - Resell Hardware
>>
>> Thanks for any suggest.
>>
>> Best Regards,
>> basti
>>
>>
> 

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