Re: [asterisk-users] asterisk queues in off-hook mode ?

2017-12-19 Thread Khalil Khamlichi 
thanks Richard, you just solved my problem.

On Tue, Dec 19, 2017 at 9:05 PM, Richard Mudgett  wrote:
>
>
> On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi
>  wrote:
>>
>> Hi,
>>
>> I am looking to configure asterisk queues in off-hook mode, that is,
>> the agent calls into the system and stays connected to this call, when
>> new customer calls, he is redirected to the queue which should
>> distribute to connected agents.  is this possible on teh actual
>> app_queue or we would need to implement it using ARI.
>>
>> Thanks in advance.
>
>
> You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents.
>
> Richard
>
> [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue
> [2]
> https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest
> [3]
> https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin
> [4]
> http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
>
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Re: [asterisk-users] asterisk queues in off-hook mode ?

2017-12-19 Thread Richard Mudgett 
On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi <
khamlichi.kha...@gmail.com> wrote:

> Hi,
>
> I am looking to configure asterisk queues in off-hook mode, that is,
> the agent calls into the system and stays connected to this call, when
> new customer calls, he is redirected to the queue which should
> distribute to connected agents.  is this possible on teh actual
> app_queue or we would need to implement it using ARI.
>
> Thanks in advance.
>

You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents.

Richard

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue
[2]
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest
[3]
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin
[4]
http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
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[asterisk-users] asterisk queues in off-hook mode ?

2017-12-19 Thread Khalil Khamlichi 
Hi,

I am looking to configure asterisk queues in off-hook mode, that is,
the agent calls into the system and stays connected to this call, when
new customer calls, he is redirected to the queue which should
distribute to connected agents.  is this possible on teh actual
app_queue or we would need to implement it using ARI.

Thanks in advance.

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Re: [asterisk-users] Is it possible to have two endpoints to the same IP address where one uses IP based authentication and the other requires asterisk to register to that system?

2017-12-19 Thread George Joseph 
On Mon, Dec 18, 2017 at 9:04 AM, Dan Cropp  wrote:

> Thanks George
>
>
>
> I originally didn’t have the 1002@ for the identify.  Changed that when
> things were not working.  I changed it back.
>
>
>
> Unfortunately, the system I am connecting with doesn’t seem to support the
> line support.  Looking at the SIP packets, I see Asterisk send it.
> Unfortunately, they do not send the line information as part of the
> INVITE.  I checked with some developers of that system and they do not know
> anything about the line setting.
>
> Is there any rfcs I could refer them to?
>

Yeah, I've found that some providers do and some providers don't.


https://tools.ietf.org/html/rfc3261#section-19.1

An implementation MUST include any provided transport, maddr, ttl, or
user parameter in the Request-URI of the formed request. If the URI
contains a method parameter, its value MUST be used as the method of
the request. The method parameter MUST NOT be placed in the
Request-URI.

*​​Unknown URI parameters MUST be placed in the message'sRequest-URI*.

The identify object also has the capability to match against a specific
header and value but it looks like it only tries to match on header if it
can't find a match by ip address.  Here's some info on it anyway.

If you're provider puts something unique and constant in the headers, like
a User-Agent string that doesn't change, you can also try using the
"match_header" parameter to an identify object.

[my_provider]
type = identify
match_header = User-Agent: Something Unique 1.0.0
endpoint = provider

It has to be an exact match though, no wildcards or regular expressions.

I opened an issue[1] on separating ip matching from header matching so they
can be re-ordered.




[1] https://issues.asterisk.org/jira/browse/ASTERISK-27491


>
>
>
> *From:* asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-
> boun...@lists.digium.com] *On Behalf Of *George Joseph
> *Sent:* Thursday, December 14, 2017 10:59 AM
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* Re: [asterisk-users] Is it possible to have two endpoints to
> the same IP address where one uses IP based authentication and the other
> requires asterisk to register to that system?
>
>
>
>
>
>
>
> On Wed, Dec 13, 2017 at 10:51 AM, Dan Cropp  wrote:
>
> Currently using PJSIP.  First, they want me to get this working with the
> existing PJSIP configuration, but then setup a second box using chan_sip
> performing similar work.
>
>
>
> For PJSIP…
>
> I currently have an endpoint configured to a system using IP based
> authentication.  It is configured with a match setting in the endpoint
> section.
>
> All channels coming from that IP address go to this endpoint.
>
>
>
> They want me to keep this endpoint, but add a new endpoint where we
> register with them.
>
>
>
> Existing…
>
> [transport1]
>
> type = transport
>
> bind = 0.0.0.0
>
> protocol = udp
>
>
>
> [1002]
>
> type = aor
>
> remove_existing = yes
>
> contact = sip:1...@xxx.xxx.xxx.xxx
>
>
>
> [1002]
>
> type = endpoint
>
> context = mycontext
>
> transport = transport1
>
> accountcode = 6
>
> dtmf_mode = inband
>
> device_state_busy_at = 48
>
> force_rport = no
>
> identify_by = username
>
> from_user = 1002
>
> disallow = all
>
> allow = ulaw
>
> acl = acl1
>
>
>
> [identify112]
>
> type = identify
>
> endpoint = 1002
>
> match = 1...@xxx.xxx.xxx.xxx
>
>
>
>
>
> Check this first...  identify112 probably failed to load because the match
> parameter can only take an ip address
>
> plus an optional netmask, or a hostname.  The '1002@' is invalid.
>
>
>
>
>
>
>
>
>
> I setup the registration and the endpoint.
>
>
>
> [286]
>
> type = aor
>
> remove_existing = yes
>
> contact = sip:2...@xxx.xxx.xxx.xxx
>
> qualify_frequency = 60
>
>
>
> [auth8]
>
> type = auth
>
> username = 286
>
> password = yyy
>
>
>
> [286]
>
> type = endpoint
>
> context = mycontext
>
> transport = transport1
>
> outbound_auth = auth8
>
> aors = 286
>
> accountcode = 22
>
> dtmf_mode = inband
>
> device_state_busy_at = 48
>
> force_rport = no
>
> disallow = all
>
> allow = ulaw
>
> acl = acl1
>
>
>
> [registration3]
>
> type = registration
>
> transport = transport1
>
> client_uri = sip:2...@zzz.zzz.zzz.zzz
>
> server_uri = sip:xxx.xxx.xxx.xxx
>
> contact_user = 286
>
> outbound_auth = auth8
>
> expiration = 3600
>
>
>
> The registration for the second endpoint works fine.  However, when I call
> through the other system for 286, it is failing.  For the INVITE from the
> other switch, the from_user varies depending on who is calling.  Asterisk
> logs report “No matching endpoint found” when it processes the INVITE for
> 286.
>
>
>
> I believe the reason INVITEs work for the other channel is because they
> are programmed to support the match for this IP address.
>
>
>
> Can anyone offer some suggestions?
>
>
>
> You may be able to use the 'line and 'endpoint' registration parameters...
>
> [registration3]
>
> type =