Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Olivier
2011/1/11 Phuong Hoang ducphuongbk200...@gmail.com Hi Rodrigo, Can you say clearlier about using command Hangup in the AMI to reject or hang up a incoming call?I also have the same issue. Thanks and looks forward to listening your reply soon! Best regards, Phuong On Mon, Jan 10, 2011 at

Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Phuong Hoang
Hi Olivier, I don`t really understand what you said. Actually, the issue that i face on is i don`t know how to redirect a number online on the context (example testA context) to other context (example testB context). Can you help me to solve this issue. Thanks and best regard. Phuong On Tue, Jan

Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Phuong Hoang
Sorry,I forget redirecting from this context to that context is done by an java application(AMI). On Tue, Jan 11, 2011 at 7:55 AM, Phuong Hoang ducphuongbk200...@gmail.comwrote: Hi Olivier, I don`t really understand what you said. Actually, the issue that i face on is i don`t know how to

Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Lenz Emilitri
Why not an unattended transfer to the queue itself, or a different queue? l. 2011/1/10 Olivier oza_4...@yahoo.fr Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call

Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Olivier
2011/1/11 Lenz Emilitri lenz.lo...@gmail.com Why not an unattended transfer to the queue itself, or a different queue? l. I was afraid that the incoming call could be presented to the same agent again. Thinking back about it, it seems to fit what I'm after. Thanks ! --

Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Kevin P. Fleming
On 01/11/2011 11:50 AM, Olivier wrote: 2011/1/11 Lenz Emilitri lenz.lo...@gmail.com mailto:lenz.lo...@gmail.com Why not an unattended transfer to the queue itself, or a different queue? l. I was afraid that the incoming call could be presented to the same agent again. Thinking

Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-11 Thread Olivier
2011/1/11 Kevin P. Fleming kpflem...@digium.com On 01/11/2011 11:50 AM, Olivier wrote: 2011/1/11 Lenz Emilitri lenz.lo...@gmail.com mailto: lenz.lo...@gmail.com Why not an unattended transfer to the queue itself, or a different queue? l. I was afraid that the incoming call

[asterisk-users] How to reject an incoming call using AMI ?

2011-01-10 Thread Olivier
Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call means let another agent answer this call (it doesn't mean end this call). The only way I could imagine for this to

Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-10 Thread Rodrigo Lang
Hi. You see the comando Hangup in the AMI? Best regards, Rodrigo Lang. 2011/1/10 Olivier oza_4...@yahoo.fr Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call means

Re: [asterisk-users] How to reject an incoming call using AMI ?

2011-01-10 Thread Phuong Hoang
Hi Rodrigo, Can you say clearlier about using command Hangup in the AMI to reject or hang up a incoming call?I also have the same issue. Thanks and looks forward to listening your reply soon! Best regards, Phuong On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang rodrigoferreiral...@gmail.com wrote: