Re: [asterisk-users] Sangoma U100 failing every Monday - USB port problem or Wanrouter issue?
Hi Bruce, On 01/03/2011 06:03 AM, Bruce B wrote: Thanks for the input. The errors I pointed out should be available in the /var/log/messages or messages.1 .2 .3 etc...or in dmesg each time you reboot the machine. I have just rebooted the server and can confirm that neither dmesg, /var/log/messages or /var/log/syslog contain device not accepting address or USB device is disconnected error messages. Sebastian At least that is the case with mine. If you don't have it then it's I guess very specific to this atom board. I know someone else added something along the lines irq=fixconflict to get rid of the issue with a wireless USB mouse showing same symptoms and CentOS. IRQ conflicts is also one of my thoughts as well but I can't play at BIOS level at this time as the server is thousands miles away from me. Regards, On Sun, Jan 2, 2011 at 8:18 PM, Sebastian s...@open-t.co.uk mailto:s...@open-t.co.uk wrote: Hi, On 01/02/2011 08:08 PM, Bruce B wrote: Thanks for the input. I have the latest drivers but it seems that there is some serious incompatibility issue with the kernel as when the FLASHING happens even if the system is restarted it's still not detected. One has to re-plug it in and then it shows in wanrouter hwprobe. It could also be that the atom board is not compatible with the driver in my case. It your /var/log/messages upon restart do you any line that might match this: * * *cd /var/log/* *grep -o device not accepting address ** *grep -o USB device is disconnected ** *dmesg | egrep device not accepting address * *dmesg | egrep USB device is disconnected * If not then you are not experiencing the same issue. If you have then it's a universal issue and not hardware specific. I would really appreciate it if you look into your logs and let me know. If you are asking me to look into the logs when the U100 is not recognised and it is flashing - I'm afraid I can't help much - as this problem went away and haven't had issues any more for at least 6-8 months now. Considering the U100 persist in giving problems even after computer restarts somehow sounds to me like a hardware issue. I wouldn't be surprised if the Acer Aspire motherboard is not coping very well with both of them being plugged in - although, obviously, it should. This linux-usb FAQ seems to also suggest that the problem is hardware (based on the device is not accepting address error message): http://www.linux-usb.org/FAQ.html#ts6 Have you tried disabling in bios everything you don't use - maybe sound card, wifi etc. to free some IRQ's? I run kernel 2.6.33.4-smp - just in case it helps. Let me know if you need any other info. If you find a final solution - I would be curious to know - just in case I will stumble over this problem. It wouldn't be a bad idea to build a script which grep's lsusb output - and run it through cron maybe every 10 minutes - to try and determine more precisely when does the U100 stop being recognised. Then you can look through the logs to see if there is anything else happening in the system around the same time. Sebastian Regards, Bruce On Sat, Jan 1, 2011 at 6:57 PM, Sebastian s...@open-t.co.uk mailto:s...@open-t.co.uk mailto:s...@open-t.co.uk mailto:s...@open-t.co.uk wrote: Hi Bruce, On 12/28/2010 10:51 PM, Bruce B wrote: Thanks for the input. I can not replicate the situation as it happens randomely or maybe over the weekend. However I have sent you all the requested command and logs in a separate e-mail for your analyzes. The only thing that stood out at me was the output of lsusb -v at the very end where it timed out. Since all lines didn't work I am to assume that both module went down but per my diagnoses with hwprobe I could see one unit connected and the other was not when the problem happened. Simply connecting/disconnecting that unit or connecting it to another port solved the problem and it showed up in hwprobe This is an Acer Aspire Revo mini PC. I am wondering if the U100s draw too much power? The only other USB connected device is the thumb size wireless connector for the keyboard. Acer computer: http://reviews.cnet.com/desktops/acer-aspire-revo-ar1600/4505-3118_7-33777218.html Don't know if this will help - but I will
Re: [asterisk-users] Sangoma U100 failing every Monday - USB port problem or Wanrouter issue?
On 01/03/2011 11:20 AM, Bruce B wrote: Thanks a lot for that Sebastian. I will report back my findings when I find the resolution on this. I'm a bit late here, but I can say that Sangoma support has always been extremely helpful when I call them. If you haven't already, definitely give them a call. Tom -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Sangoma U100 failing every Monday - USB port problem or Wanrouter issue?
Thanks for the input. I have the latest drivers but it seems that there is some serious incompatibility issue with the kernel as when the FLASHING happens even if the system is restarted it's still not detected. One has to re-plug it in and then it shows in wanrouter hwprobe. It could also be that the atom board is not compatible with the driver in my case. It your /var/log/messages upon restart do you any line that might match this: * * *cd /var/log/* *grep -o device not accepting address ** *grep -o USB device is disconnected ** *dmesg | egrep device not accepting address * *dmesg | egrep USB device is disconnected * If not then you are not experiencing the same issue. If you have then it's a universal issue and not hardware specific. I would really appreciate it if you look into your logs and let me know. Regards, Bruce On Sat, Jan 1, 2011 at 6:57 PM, Sebastian s...@open-t.co.uk wrote: Hi Bruce, On 12/28/2010 10:51 PM, Bruce B wrote: Thanks for the input. I can not replicate the situation as it happens randomely or maybe over the weekend. However I have sent you all the requested command and logs in a separate e-mail for your analyzes. The only thing that stood out at me was the output of lsusb -v at the very end where it timed out. Since all lines didn't work I am to assume that both module went down but per my diagnoses with hwprobe I could see one unit connected and the other was not when the problem happened. Simply connecting/disconnecting that unit or connecting it to another port solved the problem and it showed up in hwprobe This is an Acer Aspire Revo mini PC. I am wondering if the U100s draw too much power? The only other USB connected device is the thumb size wireless connector for the keyboard. Acer computer: http://reviews.cnet.com/desktops/acer-aspire-revo-ar1600/4505-3118_7-33777218.html Don't know if this will help - but I will butt in with what I have :-) I've been using a Sangoma U100 adapter for about 2 years now. It is connected to a Compaq V2120 laptop (Celeron M 1.4GHz processor) which serves as my home server. It is actually the main reason I went for the U100 - as I couldn't add a PCI or PCIe card to a laptop to get the FXO ports I needed. I have to say I really like the U100 - I believe it is the only low(ish) cost USB based FXO interface on the market. I have had occasional problems with it. I remember it used to just stop working - and the lights would start flashing. If I remember correctly - I went to Sangoma's website and downloaded the latest wanpipe drivers, compiled and installed them - and everything was ok after that. At the moment I'm running Asterisk 1.6.2.9 and wanpipe 3.5.11. I can't remember what version of wanpipe was giving problems, I'm afraid. I also found that mine doesn't really like to be hot-plugged - it just freezes the system with strange characters on the screen. But that was a while ago. Since I've learned it's foibles - it must be at least one year since I had to look at it. Sebastian Looking forward to your analysis. Regards, Bruce On Tue, Dec 28, 2010 at 3:58 PM, Moises Silva moises.si...@gmail.com mailto:moises.si...@gmail.com wrote: On Tue, Dec 28, 2010 at 11:33 AM, Bruce B bruceb...@gmail.com mailto:bruceb...@gmail.com wrote: I appreciate your feedback and let me know what info I can post here that may help resolve the issue (such as output from dmesg or lspci?). Hi Bruce, The following would be useful for starters: 1. cat /etc/wanpipe/*.conf 2. ifconfig -a (from a working and non-working situation) 3. lspci -v and lsusb -v (from a working and non-working situation) 4. wanrouter hwprobe verbose (from a working and non-working situation) 5. /var/log/messages (near the date the problem happened) Moises Silva Senior Software Engineer Sangoma Technologies Inc. | 100 Renfrew Drive, Suite 100, Markham ON L3R 9R6 Canada t. 1 905 474 1990 x128 | e. m...@sangoma.com mailto:m...@sangoma.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by
Re: [asterisk-users] Sangoma U100 failing every Monday - USB port problem or Wanrouter issue?
Hi Bruce, On 12/28/2010 10:51 PM, Bruce B wrote: Thanks for the input. I can not replicate the situation as it happens randomely or maybe over the weekend. However I have sent you all the requested command and logs in a separate e-mail for your analyzes. The only thing that stood out at me was the output of lsusb -v at the very end where it timed out. Since all lines didn't work I am to assume that both module went down but per my diagnoses with hwprobe I could see one unit connected and the other was not when the problem happened. Simply connecting/disconnecting that unit or connecting it to another port solved the problem and it showed up in hwprobe This is an Acer Aspire Revo mini PC. I am wondering if the U100s draw too much power? The only other USB connected device is the thumb size wireless connector for the keyboard. Acer computer: http://reviews.cnet.com/desktops/acer-aspire-revo-ar1600/4505-3118_7-33777218.html Don't know if this will help - but I will butt in with what I have :-) I've been using a Sangoma U100 adapter for about 2 years now. It is connected to a Compaq V2120 laptop (Celeron M 1.4GHz processor) which serves as my home server. It is actually the main reason I went for the U100 - as I couldn't add a PCI or PCIe card to a laptop to get the FXO ports I needed. I have to say I really like the U100 - I believe it is the only low(ish) cost USB based FXO interface on the market. I have had occasional problems with it. I remember it used to just stop working - and the lights would start flashing. If I remember correctly - I went to Sangoma's website and downloaded the latest wanpipe drivers, compiled and installed them - and everything was ok after that. At the moment I'm running Asterisk 1.6.2.9 and wanpipe 3.5.11. I can't remember what version of wanpipe was giving problems, I'm afraid. I also found that mine doesn't really like to be hot-plugged - it just freezes the system with strange characters on the screen. But that was a while ago. Since I've learned it's foibles - it must be at least one year since I had to look at it. Sebastian Looking forward to your analysis. Regards, Bruce On Tue, Dec 28, 2010 at 3:58 PM, Moises Silva moises.si...@gmail.com mailto:moises.si...@gmail.com wrote: On Tue, Dec 28, 2010 at 11:33 AM, Bruce B bruceb...@gmail.com mailto:bruceb...@gmail.com wrote: I appreciate your feedback and let me know what info I can post here that may help resolve the issue (such as output from dmesg or lspci?). Hi Bruce, The following would be useful for starters: 1. cat /etc/wanpipe/*.conf 2. ifconfig -a (from a working and non-working situation) 3. lspci -v and lsusb -v (from a working and non-working situation) 4. wanrouter hwprobe verbose (from a working and non-working situation) 5. /var/log/messages (near the date the problem happened) Moises Silva Senior Software Engineer Sangoma Technologies Inc. | 100 Renfrew Drive, Suite 100, Markham ON L3R 9R6 Canada t. 1 905 474 1990 x128 | e. m...@sangoma.com mailto:m...@sangoma.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Sangoma U100 failing every Monday - USB port problem or Wanrouter issue?
On Tue, Dec 28, 2010 at 11:33 AM, Bruce B bruceb...@gmail.com wrote: I appreciate your feedback and let me know what info I can post here that may help resolve the issue (such as output from dmesg or lspci?). Hi Bruce, The following would be useful for starters: 1. cat /etc/wanpipe/*.conf 2. ifconfig -a (from a working and non-working situation) 3. lspci -v and lsusb -v (from a working and non-working situation) 4. wanrouter hwprobe verbose (from a working and non-working situation) 5. /var/log/messages (near the date the problem happened) Moises Silva Senior Software Engineer Sangoma Technologies Inc. | 100 Renfrew Drive, Suite 100, Markham ON L3R 9R6 Canada t. 1 905 474 1990 x128 | e. m...@sangoma.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Sangoma U100 failing every Monday - USB port problem or Wanrouter issue?
Thanks for the input. I can not replicate the situation as it happens randomely or maybe over the weekend. However I have sent you all the requested command and logs in a separate e-mail for your analyzes. The only thing that stood out at me was the output of lsusb -v at the very end where it timed out. Since all lines didn't work I am to assume that both module went down but per my diagnoses with hwprobe I could see one unit connected and the other was not when the problem happened. Simply connecting/disconnecting that unit or connecting it to another port solved the problem and it showed up in hwprobe This is an Acer Aspire Revo mini PC. I am wondering if the U100s draw too much power? The only other USB connected device is the thumb size wireless connector for the keyboard. Acer computer: http://reviews.cnet.com/desktops/acer-aspire-revo-ar1600/4505-3118_7-33777218.html Looking forward to your analysis. Regards, Bruce On Tue, Dec 28, 2010 at 3:58 PM, Moises Silva moises.si...@gmail.comwrote: On Tue, Dec 28, 2010 at 11:33 AM, Bruce B bruceb...@gmail.com wrote: I appreciate your feedback and let me know what info I can post here that may help resolve the issue (such as output from dmesg or lspci?). Hi Bruce, The following would be useful for starters: 1. cat /etc/wanpipe/*.conf 2. ifconfig -a (from a working and non-working situation) 3. lspci -v and lsusb -v (from a working and non-working situation) 4. wanrouter hwprobe verbose (from a working and non-working situation) 5. /var/log/messages (near the date the problem happened) Moises Silva Senior Software Engineer Sangoma Technologies Inc. | 100 Renfrew Drive, Suite 100, Markham ON L3R 9R6 Canada t. 1 905 474 1990 x128 | e. m...@sangoma.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
