Re: [Asterisk-Users] Bristuff / Junghanns / Customer Service
Tobias Jönsson wrote: On Thu, 17 Nov 2005, Frederic Steinfels wrote: Last January I told KPJ that I can still not use my Simens Gigagaset cordless phones and sent him some bug reports. He promised me to fix this bug several times but nothing happened. The problem is that the phone is displaying the word Störung (english probably out of order) within days of using it requiring modules to be unloaded/loaded and asterisk restarted. Are you sure the problem isn't on the Siemens' side? I have a Siemens Gigaset SX303isdn connected to my asterisk (bristuff-0.2.0-RC8p) and the Gigaset keeps running out of TEIs after some while (since TEI:s lost by the terminal equipment will not be reused until asterisk is restarted). Scheduled asterisk restarts every week seems to solve the problem. With other ISDN phones this problem does not occur. The phones are working perfectly when connected directly. Even if they were faulty, bristuff acting as NT must be tolerant and not kill all buses if one client is acting strangely. Anyway I offered serveral times to debug this and due to my help with gdb, junghanns was able to fix some null pointer references (core dumps) when hanging up. At least Asterisk is no longer crashing completely under these circumstances but the actual bug was never fixed. Frederic ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Bristuff / Junghanns / Customer Service
On Thu, 17 Nov 2005, Frederic Steinfels wrote: Last January I told KPJ that I can still not use my Simens Gigagaset cordless phones and sent him some bug reports. He promised me to fix this bug several times but nothing happened. The problem is that the phone is displaying the word Störung (english probably out of order) within days of using it requiring modules to be unloaded/loaded and asterisk restarted. Are you sure the problem isn't on the Siemens' side? I have a Siemens Gigaset SX303isdn connected to my asterisk (bristuff-0.2.0-RC8p) and the Gigaset keeps running out of TEIs after some while (since TEI:s lost by the terminal equipment will not be reused until asterisk is restarted). Scheduled asterisk restarts every week seems to solve the problem. With other ISDN phones this problem does not occur. -- Regards, Tobias Jönsson, Lund SE___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Bristuff / Junghanns / Customer Service
Florian Overkamp wrote: Hi Frederic, Not to start some flame war here, but I've always known the Junghanns people to be quite cooperative, although it is a shame that they don't have two Klaus'es around there, since one is just simply too busy :) Klaus was always very very kind on the phone. The only thing is that he almost never returned my calls and that I had to try 20 times to get hold of him once. On the other hand his brother just ditched me and did not even want to talk back with Klaus. If we make a mistake in our company, we have to apologize and try to agree on a compromise. That idea never occured to Jens. And that's what is upsetting me most because fighting for the return, buying another product, spending all the time on the installation etc. is barely worth it. Frederic ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Bristuff / Junghanns / Customer Service
Matt Riddell wrote: Not if he was told to wait for it to work. thanks. that was the case. you see my warrranty claims were made within the first weeks after getting the product. I was patient for two years. I am still patient because fighting for 600euros is barely worth it. so I still appreciated it if they released a version that was working without destroying the isdn connection every now and then (at least bristuff is no longer core dumping asterisk as it did frequently for over a year). furthermore there is a two year warranty by law in germany. ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Bristuff / Junghanns / Customer Service
Hi I bought a quadbri card from junghanns around two years ago. Although there was no documentation (this is a commercial product!!!), Klaus Peter Junghanns was very kind helping me till it worked more or less. Nethertheless I have found SEVERAL errors that lead to complete hangups and core dumps. I was running gdb for KPJ, writing extensive bug reports and some of those bugs were fixed. Last January I told KPJ that I can still not use my Simens Gigagaset cordless phones and sent him some bug reports. He promised me to fix this bug several times but nothing happened. The problem is that the phone is displaying the word Störung (english probably out of order) within days of using it requiring modules to be unloaded/loaded and asterisk restarted. I told him well within the warranty time that if this is not resolved, I have to return my card for refund. He always told me that I should wait, it will get fixed shortly. His last email to me was on 24.06.2005: ja der Bug ist bekannt. Er wird in der Version 0.3.0 behoben sein, die Sie in den nächsten vier Wochen erwarten können. Diese Version hat die Layer 1,2 und 3 Zertifizierung (TRB3, TRB3A1) beim Tuev Rheinland erhalten. (English: Yes this bug is known. it will be fixed in version 0.3.0 that will be available within four weeks. This version will have the layer 1,2 and 3 certifications (TRB3, TRB3A1) from TUEV Rheinland) On 01.10.2005 I sent junghanns.net an email saying that I will return the card and that I expect a refund. Unfortunately I could not get hold of KPJ. Jens Uwe Junghanns insisted on handling the case and not letting me speak to KPJ. He wrote in german: noch einmal, für den Fall dass Sie es nicht verstanden haben, wir werden die Karte KEINESFALLS zurücknehmen. Außerdem liegt es ohne weiteres in meinem Ermessen solchen Entscheidungen selbst zu treffen. (english: again if you did not understand: we will not take back the card under no circumstances. it is in my sole responsibility to decide in such matters.) I told him that it was agreed with KPJ and that should talk to him and check emails or have this bug fixed immediately but he wrote again: da brauche ich nichts zu sprechen. Die Entscheidung liegt bei mir und lautet keine Rücknahme. (English: I do not have to speak to him. the decision is mine, no refund) Therefore my recommendation is not to buy anything from junghanns.net Reasons: - releasing crashing and unfinished products - not including proper documentation - taking a long period of time fixing bugs, even known ones - most impudent customer support - not honoring the law (warranty terms etc) - not honoring their own word Frederic ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Bristuff / Junghanns / Customer Service
Hi Frederic, Not to start some flame war here, but I've always known the Junghanns people to be quite cooperative, although it is a shame that they don't have two Klaus'es around there, since one is just simply too busy :) Florian ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Bristuff / Junghanns / Customer Service
Frederic Steinfels wrote: Nethertheless I have found SEVERAL errors that lead to complete hangups and core dumps. I was running gdb for KPJ, writing extensive bug reports and some of those bugs were fixed. Last January I told KPJ that I can still not use my Simens Gigagaset cordless phones and sent him some bug Hi, I've been using some quadBRI's, never had to much problems with them. (I have some echo issues, but I hope these'll be resolved on the next driver update, when we can use new echo can's..) So, I can't confirm the bug(s) you're experiencing, but I must say that I didn't have any hangups or dumps ever.. The driver seems to be stable, but maybe we are using it in a very different situation.. Maybe it's a possibility to try the chan_misdn driver (www.beronet.com has the instructions), it could help you.. they produce approx the same cards but address it through mISDN instead of zaptel.. Cheers! ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Bristuff / Junghanns / Customer Service
I bought a quadbri card from junghanns around two years ago. I've never dealt with the company in question, but isn't it a bit much to expect any company to take a product back after two years of use? Regards, Chris -- C.M. Bagnall, Director, Minotaur I.T. Limited This email is made from 100% recycled electrons ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Bristuff / Junghanns / Customer Service
Chris Bagnall wrote: I bought a quadbri card from junghanns around two years ago. I've never dealt with the company in question, but isn't it a bit much to expect any company to take a product back after two years of use? Not if he was told to wait for it to work. -- Cheers, Matt Riddell ___ http://www.sineapps.com/news.php (Daily Asterisk News - html) http://freevoip.gedameurope.com (Free Asterisk Voip Community) http://www.sineapps.com/rssfeed.php (Daily Asterisk News - rss) ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
