When agent tries to transfer a phone call (*2 - att transfer) he hangs up. Why?
When a phone call isn't from queue then att transfer works fine.
In features conf I have *1 for recording, *2 for att transfer and #1 for blind.
In queue blind transfer works. For disconnect I have #0.
I guess that
You'll have to use uattended transfers for CCs.
l.
In data Tue, 14 Feb 2006 09:37:24 +0100, Tomislav Parčina
[EMAIL PROTECTED] ha scritto:
When agent tries to transfer a phone call (*2 - att transfer) he hangs
up. Why? When a phone call isn't from queue then att transfer works fine.
In
When agent tries to transfer a phone call (*2 - att transfer) he hangs up.
Why? When a phone call isn't from queue then att transfer works fine.
In features conf I have *1 for recording, *2 for att transfer and #1 for
blind. In queue blind transfer works. For disconnect I have #0.
I guess
On Tue, 2006-02-14 at 11:34 -0500, Time Bandit wrote:
When agent tries to transfer a phone call (*2 - att transfer) he hangs up.
Why? When a phone call isn't from queue then att transfer works fine.
In features conf I have *1 for recording, *2 for att transfer and #1 for
blind. In
