Re: [Asterisk-Users] Digium support quality: Excellent
On Tue, Mar 22, 2005 at 05:58:47PM -0500, [EMAIL PROTECTED] wrote: I wanted to make sure that, in addition to my complaints, I make it very clear: Digium's support is excellent. The jury is still out on the usefulness of the TDM products. However, Digium has worked very hard to make sure that this issue is resolved. I actually got an e-mail from someone at Digium actually asking what they could do to make me happy! She even gave me alternatives to hopefully correct my problem! And she was patient and friendly! I nearly fell off my chair. If you have any doubts about buying Digium products, don't let lack of support stop you. They stand behind their products with both technical support and customer service. You can't really ask for more than that. I agree that they are eager to correct any issues that we have with the cards. The unfortunate thing is that the TDMs are so problematic. I'm not sure if it's due to inconsistencies in the hardware into which they are put or the cards themselves or what. I have not yet successfully put 2 TDM cards into a system (though I know others have) and I recenly had a problem where loading the TDM driver and starting * would cause the outgoing message to be played way too fast. I was told to try changing PCI slots (I haven't had a chance to do that yet), but since the TDM cannot share IRQs with anything else, changing slots might just put it into a conflict situation. This one could be sticky... -- -M There are 10 kinds of people in this world: Those who can count in binary and those who cannot. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Digium support quality: Excellent
On March 23, 2005 07:37 am, Michael George wrote: I was told to try changing PCI slots (I haven't had a chance to do that yet), but since the TDM cannot share IRQs with anything else, changing slots might just put it into a conflict situation. This one could be sticky... As I am learning more and more of the zaptel code I think the *right* solution is to have the driver recognize that it already has a zaptel timing source and turn off the timer on subsequent cards, using the first card detected as the sole generator of interrupts. I've got a few other things on my plate, however, so I haven't been able to really test this. -A. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Digium support quality: Excellent
-Original Message- I have not yet successfully put 2 TDM cards into a system (though I know others have) and I recenly had a problem where loading the TDM driver and starting * would cause the outgoing message to be played way too fast. Uhhm... We've exclusively used digium cards and the few issues we've had were configuration issues... We've never had an issue w/ a card itself. W. Kevin Hunt CCIE #11841 MCSE, Linux+ SME www.huntbrothers.com ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Digium support quality: Excellent
Hello! I wanted to make sure that, in addition to my complaints, I make it very clear: Digium's support is excellent. The jury is still out on the usefulness of the TDM products. However, Digium has worked very hard to make sure that this issue is resolved. I actually got an e-mail from someone at Digium actually asking what they could do to make me happy! She even gave me alternatives to hopefully correct my problem! And she was patient and friendly! I nearly fell off my chair. If you have any doubts about buying Digium products, don't let lack of support stop you. They stand behind their products with both technical support and customer service. You can't really ask for more than that. Tim Massey ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
