voip technocrat [EMAIL PROTECTED] wrote:
my aim is every call needs have wrapuptime of 5000 ms but when ever a
call comes its directly connecting not wating any more.
your views will be highly regarded
with regards
I'm using AddQueueMember.. for me, wrapuptime only seems to work from the
beginning of the call, not the end. However, I'm defining wrapuptime in
queues.conf, not agents.conf, since my agents are dynamic.
I know in agents.conf it says that wrapuptime is in MS, but from what I
can tell, if you define it in queues.conf, it's seconds.
If the call exceeds the length of the wrapuptime value, there is no
wrapuptime. So if you set it to 120, and the call only lasts a minute, the
next caller will wait another minute before being connected. Likewise, if
you set it to 120, and the call runs 135 seconds, there's no wrapuptime.
I'd say that's probably a bug.. At this point it's strictly an annoyance,
but I'd love to hear suggestions from the list.
--Sean
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sean a. newton [EMAIL PROTECTED]
louisville, ky, usa http://wewt.net
Another day, another convertible and another hotel
full of cops.-- Hunter S. Thompson
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