[asterisk-users] ASR ACD Analysis Monitoring from Master.csv

2011-10-20 Thread Faisal Rehman
Hi Everyone, I am in search of a reliable open source tool for the real time monitoring of ASR ACD, so any help or suggestions will be highly appreciated. Regards, Faisal Rehman-- _ -- Bandwidth and Colocation Provided by

Re: [asterisk-users] ASR ACD

2009-09-11 Thread adamk
Is there any program Asterisk users use to calculate ASR and ACD ?? i calculate them from CDR, using php in a fancy webpage. But now as i think of it, probably an sql query would do just fine. ___ -- Bandwidth and Colocation Provided by

[asterisk-users] ASR ACD

2009-09-10 Thread B.Masoud @ SH
Is there any program Asterisk users use to calculate ASR and ACD ?? Thanks for any comments. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2009 - October 13 - 15 Phoenix, Arizona Register Now:

Re: [asterisk-users] ASR ACD

2009-09-10 Thread Danny Nicholas
] On Behalf Of B.Masoud @ SH Sent: Thursday, September 10, 2009 3:16 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] ASR ACD Is there any program Asterisk users use to calculate ASR and ACD ?? Thanks for any comments

Re: [asterisk-users] ASR ACD

2009-09-10 Thread B.Masoud @ SH
' Subject: Re: [asterisk-users] ASR ACD Please elaborate on what ASR and ACD are. I assume they are not the googled values of Automatic Speech Recognition and automatic call detection. You might want to check out indiosoft.com _ From: asterisk-users-boun...@lists.digium.com

Re: [asterisk-users] ASR ACD

2009-09-10 Thread Ivan Stepaniuk
B.Masoud @ SH wrote: ASR: Average Success Rate ACD: Average Call duration Simply having your CDR on an SQL database would do the trick. For example, you can create a query that averages the value of your duration column. Anyway, there are many applications that can be used to analyze your

Re: [asterisk-users] ASR ACD

2009-09-10 Thread Matt Riddell
On 11/09/09 10:27 AM, Ivan Stepaniuk wrote: B.Masoud @ SH wrote: ASR: Average Success Rate ACD: Average Call duration Simply having your CDR on an SQL database would do the trick. For example, you can create a query that averages the value of your duration column. Anyway, there are many

Re: [asterisk-users] ASR ACD

2009-09-10 Thread Matt Riddell
On 11/09/09 10:27 AM, Ivan Stepaniuk wrote: B.Masoud @ SH wrote: ASR: Average Success Rate ACD: Average Call duration Simply having your CDR on an SQL database would do the trick. For example, you can create a query that averages the value of your duration column. Anyway, there are many