Hi Everyone,
I am in search of a reliable open source tool for the real time monitoring of
ASR ACD, so any help or suggestions will be highly appreciated.
Regards,
Faisal Rehman--
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Is there any program Asterisk users use to calculate ASR and ACD ??
i calculate them from CDR, using php in a fancy webpage. But now as i think
of it, probably an sql query would do just fine.
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Is there any program Asterisk users use to calculate ASR and ACD ??
Thanks for any comments.
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] On Behalf Of B.Masoud @ SH
Sent: Thursday, September 10, 2009 3:16 PM
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] ASR ACD
Is there any program Asterisk users use to calculate ASR and ACD ??
Thanks for any comments
'
Subject: Re: [asterisk-users] ASR ACD
Please elaborate on what ASR and ACD are. I assume they are not the googled
values of Automatic Speech Recognition and automatic call detection.
You might want to check out indiosoft.com
_
From: asterisk-users-boun...@lists.digium.com
B.Masoud @ SH wrote:
ASR: Average Success Rate
ACD: Average Call duration
Simply having your CDR on an SQL database would do the trick. For
example, you can create a query that averages the value of your duration
column.
Anyway, there are many applications that can be used to analyze your
On 11/09/09 10:27 AM, Ivan Stepaniuk wrote:
B.Masoud @ SH wrote:
ASR: Average Success Rate
ACD: Average Call duration
Simply having your CDR on an SQL database would do the trick. For
example, you can create a query that averages the value of your duration
column.
Anyway, there are many
On 11/09/09 10:27 AM, Ivan Stepaniuk wrote:
B.Masoud @ SH wrote:
ASR: Average Success Rate
ACD: Average Call duration
Simply having your CDR on an SQL database would do the trick. For
example, you can create a query that averages the value of your duration
column.
Anyway, there are many