[asterisk-users] Agent Login, Logout, Ready, Not Ready from the CTI application

2011-07-04 Thread bilal ghayyad 
Hi All;

We know that agents can login and logout from the phone handset. But if we need 
the login, logout, ready and not ready to be from an application and to be 
integrated with the CRM, how to acheive this?

Normally in Cisco and AVAYA, they use CTI integration and the CTI client (which 
is embded in the CRM application) will receive the the caller id or information 
via that CTI client.

How this to be done in Asterisk?

By the way: is the ready and not ready in Asterisk?

Regards
Bilal

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Re: [asterisk-users] Agent Login, Logout, Ready, Not Ready from the CTI application

2011-07-04 Thread Jim Dickenson 
You need to use the AMI interface an deal with the events that are give to you.
-- 
Jim Dickenson
mailto:dicken...@cfmc.com

CfMC
http://www.cfmc.com/



On Jul 4, 2011, at 4:36 PM, bilal ghayyad wrote:

 Hi All;
 
 We know that agents can login and logout from the phone handset. But if we 
 need the login, logout, ready and not ready to be from an application and to 
 be integrated with the CRM, how to acheive this?
 
 Normally in Cisco and AVAYA, they use CTI integration and the CTI client 
 (which is embded in the CRM application) will receive the the caller id or 
 information via that CTI client.
 
 How this to be done in Asterisk?
 
 By the way: is the ready and not ready in Asterisk?
 
 Regards
 Bilal
 
 --
 _
 -- Bandwidth and Colocation Provided by http://www.api-digital.com --
 New to Asterisk? Join us for a live introductory webinar every Thurs:
   http://www.asterisk.org/hello
 
 asterisk-users mailing list
 To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users


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New to Asterisk? Join us for a live introductory webinar every Thurs:
   http://www.asterisk.org/hello

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To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users