[asterisk-users] AgentCallbackLogin() deprecated in 1.4
Hello all, I've seen that the application AgentCallbackLogin()has been set to deprecated in version 1.4. So I've done some tests based on the tutorial queues-with-callback-members.txt coming with version 1.4. What's not clear for me is what is happening to agents.conf, it seems that it's no longer needed, and I have to define my agents using variables in extensions.ael. The other thing is, that show agents doesn't show me which agents are logged in and if I use show queue I can see local channels attached to a queue but no agents. For my point of view there is some functionality lost with the new concept. If I want to program a realtime display to show agentstates in queues based on the output from show queue, what's the concept to map agents to the local channels? How can I configure agents in future? Any comments regarding that topic are appreciated. Thanks and Regards Markus ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] AgentCallbackLogin() deprecated in 1.4
On Wed, 20 Dec 2006 14:39:42 +0100
Markus Bönke [EMAIL PROTECTED] wrote:
Hello all,
The other thing is, that show agents
doesn't show me which agents are logged in and if I use show queue
I can see local channels attached to a queue but no agents. For my
point of view there is some functionality lost with the new concept.
Snap! I've been designing an * system for our call centre and fallen
into exactly the same trap. I ended up coding my own agent login/logout
procedures using astdb functions to store the extension at which an
agent is sitting...
However what I'm missing most is a 'wallboard' for 'number of agents
on Do-Not-Disturb' / number of waiting calls / average wait time, so I'm
considering QueueMetrics, but E 2500 is a lot of cash for that one
feature. I'll probably get one of the codies here to knock something
together.
If I want to program a realtime display to show agentstates in queues
based on the output from show queue, what's the concept to map
agents to the local channels? How can I configure agents in future?
Well, you might want to make use of the 'pre-queue AGI' facility, and
use that to set that agent as 'on call' (Postgres/MySQL or just AstDB)
in that.. then after the Queue application exits, use ${UNIQUEID} to
change the state of the agent to 'free' via func_odbc or another AGI.
If you specify setinterfacevar=yes in queues.conf, then
you can do 'GET VARIABLE MEMBERINTERFACE' in the AGI to find the name
of the Local/ channel that the caller is about to be connected to.
Then look that up in AstDB... here's what I do - it's heavily based on
the agi-test.agi that comes with Asterisk.
# Which queue member was this incoming caller about to speak to?
print GET VARIABLE MEMBERINTERFACE\n;
my $result = STDIN;
checkresult($result);
# Incoming string is 200 result=1 (Local/[EMAIL PROTECTED]) so we need to
# trim the fat
$aid=$result;
$aid =~ s/.*Local\///;
$aid =~ s/[EMAIL PROTECTED]//;
chop $aid; # drop the end carriage return
# This /has/ to work because this is the same logic that the 'agents'
# context uses in the dialplan!
print DATABASE GET LRCC $aid\n;
my $result = STDIN;
checkresult($result);
# More trimmings.
$ext=$result;
$ext =~ s/.*\(//;
$ext =~ s/\).*//;
chop $ext;
You can then go on and do...
$sql=UPDATE agent_status SET status = 'on call', uniqueid='.$AGI
{'uniqueid'}.', extension='.$AGI{'ext'}.' WHERE agentid='$aid';
$dbh-do($sql);
.. then just view the contents of the agent_status table. I hope that
makes sense - it was a bit of a ramble :) 1.4 has been a lot of fun so
far - I'm using a lot of the new features and doing stuff that I
couldn't have thought of with 1.2 :)
Cheers,
Gavin.
___
--Bandwidth and Colocation provided by Easynews.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] AgentCallbackLogin() deprecated in 1.4
Yes, we have issues with this application being removed as well. In my opinion, it's a loss of functionality. -Original Message- From: Markus Bönke [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 20, 2006 6:40 AM To: asterisk-users@lists.digium.com Cc: [EMAIL PROTECTED] Subject: [asterisk-users] AgentCallbackLogin() deprecated in 1.4 Hello all, I've seen that the application AgentCallbackLogin()has been set to deprecated in version 1.4. So I've done some tests based on the tutorial queues-with-callback-members.txt coming with version 1.4. What's not clear for me is what is happening to agents.conf, it seems that it's no longer needed, and I have to define my agents using variables in extensions.ael. The other thing is, that show agents doesn't show me which agents are logged in and if I use show queue I can see local channels attached to a queue but no agents. For my point of view there is some functionality lost with the new concept. If I want to program a realtime display to show agentstates in queues based on the output from show queue, what's the concept to map agents to the local channels? How can I configure agents in future? Any comments regarding that topic are appreciated. Thanks and Regards Markus ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] AgentCallbackLogin() deprecated in 1.4
-Original Message- From: Gavin Hamill [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 20, 2006 7:10 AM To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] AgentCallbackLogin() deprecated in 1.4 On Wed, 20 Dec 2006 14:39:42 +0100 Markus Bönke [EMAIL PROTECTED] wrote: Hello all, The other thing is, that show agents doesn't show me which agents are logged in and if I use show queue I can see local channels attached to a queue but no agents. For my point of view there is some functionality lost with the new concept. Funny. I said the same thing in this list about 2 months ago and I got told I was nuts. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] AgentCallbackLogin() deprecated in 1.4
I have been speaking privately to a number of CC integrators and resellers about the AgentCallbackLogin() deprecation issue, and I'd dare say nobody is enthusiastic about it. With all its problems, AgentCallBackLogin is the workhorse of most of today's Asterisk CCs, and my impression is that the proposed solution meets a very lukewarm reception at the moment. Just my euro 0.02 l. On Wed, 20 Dec 2006 17:26:51 +0100, Douglas Garstang [EMAIL PROTECTED] wrote: The other thing is, that show agents doesn't show me which agents are logged in and if I use show queue I can see local channels attached to a queue but no agents. For my point of view there is some functionality lost with the new concept. Funny. I said the same thing in this list about 2 months ago and I got told I was nuts. -- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] AgentCallbackLogin deprecated?
On Tue, 28 Nov 2006 17:57:04 -0600 Octavio Ruiz (Ta^3) [EMAIL PROTECTED] wrote: Is there an isolated example somewhere of how to use existing dialplan logic and dynamic queue membership to simulate the current behaviour? http://svn.digium.com/view/asterisk/trunk/doc/queues-with-callback-members.txt Thanks for that - didn't realise the mainline docs contained such useful and comprehensive information these days! Why? Seems that reinventing the well was the agentcallbacklogin implementation, when it could be happend in dialplan logic. Cool, in conjunction with the one-line patches at http://bugs.digium.com/view.php?id=7736 I think I have the ACD functionality I need without bothering with chan_agent :) Cheers, Gavin. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] AgentCallbackLogin deprecated?
On Tue, 28 Nov 2006 17:57:04 -0600 Octavio Ruiz (Ta^3) [EMAIL PROTECTED] wrote: Why? Seems that reinventing the well was the agentcallbacklogin implementation, when it could be happend in dialplan logic. Hm, now that I have examined this in more depth, I still seem to be missing one vital piece of the puzzle. The queues-with-callback-members.txt tutorial assumes that one agent (as a specific human being) is always reachable at a specific phone. This is not the case, and why I investigated chan_agent in the first instance. Our agents sit at any phone and log in, so their ACD groups follow them. This is what I really meant about re-inventing the wheel, since with AgentCallbackLogin removed, surely I'll have to maintain my own database tables of which agent is available at which extension? I'm hoping I've just overlooked something really obvious :) Cheers, Gavin, ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] AgentCallbackLogin deprecated?
Yes, AgentCallbackLogin is deprecated, but it will not be removed until after 1.4. - Original Message - From: Miguel Paolino [EMAIL PROTECTED] To: asterisk-users@lists.digium.com Sent: Monday, November 27, 2006 7:19:44 AM GMT-0600 US/Central Subject: [asterisk-users] AgentCallbackLogin deprecated? I would like to know if AgentCallbackLogin will be discontinued anytime shortly in Asterisk 1.4.x . I've read a page in voip-info that said so [1], but it was not an official announcement. I have to be sure, because I'm in the process of setting up a medium-to-big callcenter with Asterisk and calling the agents when a call is placed in a queue is a requisite (I've also read it can be done with the dialplan, but this app eases the work). [1] - http://www.voip-info.org/wiki-Asterisk+cmd+AgentCallbackLogin -- Regards, Miguel Paolino -- Jason Parker Digium ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] AgentCallbackLogin deprecated?
On Tue, 28 Nov 2006 10:27:27 -0600 (CST) Jason Parker [EMAIL PROTECTED] wrote: Yes, AgentCallbackLogin is deprecated, but it will not be removed until after 1.4. Is there an isolated example somewhere of how to use existing dialplan logic and dynamic queue membership to simulate the current behaviour? What about generation of statistics for callcentre monitoring? If this is not taking place through chan_agent, won't it be reinventing the wheel to have to simulate this behaviour, too? Cheers, Gavin. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] AgentCallbackLogin deprecated?
Yes, AgentCallbackLogin is deprecated, but it will not be removed until after 1.4. Is there an isolated example somewhere of how to use existing dialplan logic and dynamic queue membership to simulate the current behaviour? http://svn.digium.com/view/asterisk/trunk/doc/queues-with-callback-members.txt What about generation of statistics for callcentre monitoring? If this is not taking place through chan_agent, won't it be reinventing the wheel to have to simulate this behaviour, too? Why? Seems that reinventing the well was the agentcallbacklogin implementation, when it could be happend in dialplan logic. -- May I ask a question? ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] AgentCallbackLogin deprecated?
I would like to know if AgentCallbackLogin will be discontinued anytime shortly in Asterisk 1.4.x . I've read a page in voip-info that said so [1], but it was not an official announcement. I have to be sure, because I'm in the process of setting up a medium-to-big callcenter with Asterisk and calling the agents when a call is placed in a queue is a requisite (I've also read it can be done with the dialplan, but this app eases the work). [1] - http://www.voip-info.org/wiki-Asterisk+cmd+AgentCallbackLogin -- Regards, Miguel Paolino ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
