Hi,
I'd like to use queues in Asterisk and I have a few basic questions
(I'm a newbie) about Queues:
1.- What are the differences between Agents and Members (if any)?
2.- I want to implemment a small call center and I think the best way it is by
using dynamic members
In general there is no guaarantee as which call will connect; each queue is
independent AFAIK.
Lenz- big fan :) And I'm sure this topic is of interest to you...
I'll admit, I had a feeling that it's random would be the response to my
original question. I remember reading the app_queue code a
Il 22/10/2012 18:44, Alex Forster ha scritto:
*DEVELOPERS* - If I took a crack at fixing this issue, what general tips do
you have for me to make it most likely that my solution can be integrated
into HEAD? I believe I can justify spending some time at work to deal with
this, but not without at
In such case, use common queue for best result. or give weight to any one
queue who gets priority on calls.
On Fri, Oct 19, 2012 at 7:16 PM, Lenz Emilitri lenz.lo...@gmail.com wrote:
In general there is no guaarantee as which call will connect; each queue
is independent AFAIK.
l.
In general there is no guaarantee as which call will connect; each queue is
independent AFAIK.
l.
2012/10/17 Alex Forster a...@alexforster.com
My company has been running Asterisk 1.6.2.19-1_centos5 from the official
yum repo, and for a while now I've been receiving complaints from our call
Are there any developers that are familiar with the Queue() app implementation
and how it distributes calls?
Alex Forster
--
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-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a
My company has been running Asterisk 1.6.2.19-1_centos5 from the official
yum repo, and for a while now I've been receiving complaints from our call
centers about calls not being routed in the most efficient order.
I'll explain with a simplified scenario--
Let's say I have two queues: A and B. I
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Alex Forster
Sent: Wednesday, October 17, 2012 2:42 PM
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Agents in more than one queue at once
My company has been
Hi All;
I know that incoming calls for the agent can be recorded, but how I can let the
outbound calls for the agents to be recorded? I can determine the directory to
store the outbound calls of the agents to be other than the directory to store
the incoming calls of the agents?
Regards
Bilal
Hi All;
I know that incoming calls for the agent can be recorded, but how I can let
the outbound calls for the agents to be recorded? I can determine the
directory to store the outbound calls of the agents to be other than the
directory to store the incoming calls of the agents?
On 7/6/2011 4:36 AM, bilal ghayyad wrote:
Hi All;
I know that incoming calls for the agent can be recorded, but how I can let the
outbound calls for the agents to be recorded? I can determine the directory to
store the outbound calls of the agents to be other than the directory to store
the
Dnia Sat, 25 Dec 2010 15:31:57 +0200
Michael voip.quest...@gmail.com napisał(a):
Is that possible?? From what we saw, the agents login works on a
constantly open line.
Which version of Asterisk you're using?
--
Damian Ryszka aka Rychu
rychu(at)sileman.net.pl
--
Hi,
We're using version 1.6.2.X.
I think that the command we need is AgentCallbackLogin. We're building a
script to study the entire functionality of queues, agents and everything
around it.
Happy New Year to all,
Michael
2010/12/27 Damian Ryszka ry...@sileman.net.pl
Dnia Sat, 25 Dec 2010
Dnia Tue, 28 Dec 2010 08:02:51 +0200
Michael voip.quest...@gmail.com napisał(a):
I think that the command we need is AgentCallbackLogin. We're
building a script to study the entire functionality of queues,
agents and everything around it.
Perhaps you noticed, that AgentCallbackLogin() has
Greetings and Merry Christmas,
We're trying to implements a queue and agents login mechanism on our
Asterisk.
After going over the documentation, we're unsure if we got it right.
We wish to setup a hotdesk mechanism, where an agent comes to a station
with a PC IP phone (that is defined as a
Hello Michael,
You could try to achieve this functionality in dialplan by using the
applications AddQueueMember/RemoveQueueMember which are used to
dynamically add/remove queue members.
An example dialplan flow for agent login will be
1. get the SIP interface from which the agent is logging
Use Addmember and removemeber instead :)
l.
2010/5/14 Peter Childs pchi...@bcs.org
I've been trying to get the hang of Agents and Queues and I must say
its a little unclear as to how things work.
So maybe someone has some better idea
From what I can work out an Agent is meant to
On 17 May 2010 08:40, Lenz Emilitri lenz.lo...@gmail.com wrote:
Use Addmember and removemeber instead :)
l.
Hmm I'm getting that kind of.
From What I can work out.
Agents have been deprecated and are going to be removed.
The replacement, is some complex dialplan using Local Channels which
Here is what I do to handle agent login/logout
; Agent login logout
exten = *20,1,Verbose(2,Doing agent login/logout)
exten = *20,n,Answer()
exten = *20,n,wait(.0.5)
exten = *20,n,Read(AgentNumber,agent-user)
exten = *20,n,Set(UserID=${DB(ExtenToUser/${AgentNumber})})
exten =
I've been trying to get the hang of Agents and Queues and I must say
its a little unclear as to how things work.
So maybe someone has some better idea
From what I can work out an Agent is meant to be nothing more than a
virtual device that can be moved around physical devices... by login
Hi! I have a question about agents in asterisk.
In first place, agent login to asterisk (from the telephone)
The question is:
Can an agent take a break (using a function *(some number)) from the phone?
Thanks to all
Regards
--
Ing Francisco Roqué
3Tech SRL
Plaza Paso Nº92, EP B
Buenos
Thanks James. I read it. But the cmd PauseQueueMember must be executed
from an extension.
As soon as the agent logged in, asterisk does not recognize the dtmf.
There can be an alternative solution?
Regards
Francisco
james.coll...@xtratelecom.es wrote:
You can use the PauseQueueMember
@lists.digium.com
Subject: Re: [asterisk-users] Agents on asterisk
Thanks James. I read it. But the cmd PauseQueueMember must be executed
from an extension.
As soon as the agent logged in, asterisk does not recognize the dtmf.
There can be an alternative solution?
Regards
Francisco
james.coll
Tilghman,
Thanks for that, that is good information to know.
Regards,
Pedram
On Mon, Jan 5, 2009 at 4:57 PM, Tilghman Lesher
tilgh...@mail.jeffandtilghman.com wrote:
On Monday 05 January 2009 16:52:28 Danny Nicholas wrote:
Yes, but if you do, you will lose it in a future upgrade (if that
Hi all
This is my first post.
As the subject says, I need to implement on my call center the Agent
functionality, son the agents could logon and logoff to the queue
How can I do this configuration? Or where can I read some info about it
Regards
Ariel
Ariel Dorfman a écrit :
Hi all
This is my first post.
As the subject says, I need to implement on my call center the Agent
functionality, son the agents could logon and logoff to the queue
How can I do this configuration? Or where can I read some info about it
Regards
Ariel
To
i have done some research, but there says that i can use a function called
AgentCallbackLogin, but it is deprecated in my system and i cant use it
regards
Ariel Dorfman a écrit :
Hi all
This is my first post.
As the subject says, I need to implement on my call center the Agent
As the subject says, I need to implement on my call center the Agent
functionality, son the agents could logon and logoff to the queue
How can I do this configuration? Or where can I read some info about
it
Here is a few links I used when I developed mine.
Ariel,
You can still use it eventhough it is deprecated.
Read up on the following:
http://www.voip-info.org/wiki-Asterisk+call+queues
http://www.voip-info.org/wiki-Asterisk+agents
http://www.voip-info.org/wiki-Asterisk+cmd+AgentCallbackLogin
http://www.orderlyq.com/asteriskqueues.html
Regards,
-Commercial Discussion
Subject: Re: [asterisk-users] Agents, Queues and logon/logoff
Ariel,
You can still use it eventhough it is deprecated.
Read up on the following:
http://www.voip-info.org/wiki-Asterisk+call+queues
http://www.voip-info.org/wiki-Asterisk+agents
http://www.voip-info.org/wiki
If you don't want to use the AEL, but want an easy way to have agents
login and out, check out this quick tutorial:
http://hostseries.com/agentcallbacklogin-alternative/
Ariel Dorfman wrote:
i have done some research, but there says that i can use a function called
AgentCallbackLogin, but
On Monday 05 January 2009 16:52:28 Danny Nicholas wrote:
Yes, but if you do, you will lose it in a future upgrade (if that matters
to you).
No, he won't. Our current policy is that while we may deprecate
functionality, we will never again remove it (unless the deprecated
functionality somehow
On Fri, Oct 24, 2008 at 9:33 PM, Ing. Jorge S Alanís Garza
[EMAIL PROTECTED] wrote:
Hi all,
I received a report of a client which stated that two of its agents are
logging in to the queues when they actually aren't there working. They
appeared to be logged on all night. They thought they
Hi all,
I received a report of a client which stated that two of its agents are
logging in to the queues when they actually arent there working. They
appeared to be logged on all night. They thought they werent logging off
correctly, but they checked one of them and he was following the
Having a weird issue with some agents getting stuck busy on my system. Call
will come into the queue and the agent will hit DND, or be DND when the call
comes in (DND being the button on eyeBeam softphone, not a star code).
After the agent comes back from DND they will be stuck as busy in the
On Mon, Jun 16, 2008 at 12:30 PM, Kyle Sexton [EMAIL PROTECTED] wrote:
Having a weird issue with some agents getting stuck busy on my system. Call
will come into the queue and the agent will hit DND, or be DND when the call
comes in (DND being the button on eyeBeam softphone, not a star code).
On Fri, Jan 04, 2008 at 01:21:13PM +0530, Rajkumar S wrote:
Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt.
From what I understand the basic idea in the example is to
1.
Rajkumar S wrote:
Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to
1. Authenticate a caller with VMAuthenticate
2. Get his
On Jan 4, 2008 4:21 PM, BJ Weschke [EMAIL PROTECTED] wrote:
AddQueueMember(queuename[|interface[|penalty[|options[|membername):
Thanks BJ Weschke and Alexandre Snarskii. Your mails together gives
complete solution to my problem!
raj
___
Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to
1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use
Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to
1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use
I am having a serious problem with agents being logged out of the queue after
they finish a call. I am using static agents and agents.conf. I am running
2.1.17. Anyone having these problems or could think of anything that would
cause them.
Jordan Novak
Telecommunications Engineer
If you want to be able to run accurate reporting, you should tell the
agents that they must log out whenever they are unavailable to answer
(...)
you're right; I'm going to make this new rule (fortunately we have
few agents only and it'd be easy to do that)
thank you so much for your reply
BUT if the agent have to go elsewhere for some minutes (coffe
break, go
to piss, and so on..), usually he press the 'hold' button on the
phone;
Does the phone have a DND (Do not disturb) button?
yes, the phone have this options; I have to check if that works
Are all the agents trained to
List - Non-Commercial Discussion
Subject: Re: [asterisk-users] agents and music on hold with
autoanswer..
BUT if the agent have to go elsewhere for some minutes (coffe
break, go
to piss, and so on..), usually he press the 'hold' button on the
phone;
Does the phone have a DND (Do
My colleague left our company, then I have to manage all our phones
lines and asterisk: please, apologize me because I'm 'absolute
beginner' about voip/asterisk!!
Well... all seems work fine; we have some queues and some agents; the
music on hold works fine when the agent press the hold
MAS! wrote:
My colleague left our company, then I have to manage all our phones
lines and asterisk: please, apologize me because I'm 'absolute beginner'
about voip/asterisk!!
Well... all seems work fine; we have some queues and some agents; the
music on hold works fine when the agent
I need some help with a problem which I'm facing with Asterisk 1.4 final
release. I'm using static agents in a queue. Sometimes when an agent answers
a call in queue and then releases it, the status for that agent in the queue
remains busy where as there is not channel associated to that SIP
Are you using attended transfers?
PaulH
On Tue, 2007-02-20 at 15:37 +0500, Kashif Anwar wrote:
I need some help with a problem which I'm facing with Asterisk 1.4
final release. I'm using static agents in a queue. Sometimes when an
agent answers a call in queue and then releases it, the
Yes first thing is not using 1.4 but as you probably won't budge , try
hints.
exten = 1001,hint,SIP/USER
that will force it to poll status of that peer and reset the queue agent, of
course replace values with actual ones
On 2/20/07, Paul Hales [EMAIL PROTECTED] wrote:
Are you using
Title: Message
Hi
everybody,
I've got an Asterisk
configuration where an agent handles calls from multiple queues. At the moment
I'm using the default Queue application and I encountered the following problem:
When there are calls waiting in multiple queues the selection of which call is
Title: Message
What
about creating _two_ appearances on the phone, one for each
queue?
-Original Message-From: Ardjan Zwartjes
[mailto:[EMAIL PROTECTED]Sent: Wednesday, November 08, 2006
2:20 AMTo: asterisk-users@lists.digium.comSubject:
[asterisk-users] Agents that handle
Hi,
Just a little question about agents and queues,
I created different types of queues and I log agents using the manager
api ( agentcallbacklogin )
with a context depending on the queue they are logged.
1) Is there a way to get the agent id asterisk is calling in the context
I specified
How can I do the following 2 things in my dialplan?
1. find out what extension a agent is assigned to by agent id.
2. find out what agent is assigned to a extension by extension id.
Anybody know how to do this? I read some where that I might have to pull it
from the db. Example code is a
Is there a way to get the agents.conf file from a realtime database or
at least use the realtime static format?
--
Carlos Chavez Prats
Director de Tecnología
Telecomunicaciones Abiertas de México S.A. de C.V.
Tel: +52-55-91169161 Ext 2001
signature.asc
Description: This is a digitally
All,I am experiencing an issue where if an agent is logged into the queue, but has their client closed. It appears that when the queue calls the agent, it goes through the macro I have setup for that user and will dump them to voicemail if unavailable. This pulls the call out of the queue, which
How do you use the agents? Callback or on-hook? If callback you can direct the
calls to another context that doesn't have the fail over to voicemail.
--johann
Kyle Sexton wrote:
All,
I am experiencing an issue where if an agent is logged into the queue,
but has their client closed. It
Johann,I'm using callback for the login method. That definitely makes sense, I'll try it out and see. Thanks!Kyle SextonOn 4/17/06, Johann
[EMAIL PROTECTED] wrote:
How do you use the agents?Callback or on-hook?If callback you can direct thecalls to another context that doesn't have the fail over
Fellow Asterisk Users,
I'm running Asterisk 1.2.5, and I've configured basic call queueing using
agents. The problem I'm having is that agents who are on DND are still
considered (by Asterisk) to be eligible to take calls. This means that calls
will hit voicemail even when other agents who are
On 3/28/06, Stephen Kratzer [EMAIL PROTECTED] wrote:
Fellow Asterisk Users,
I'm running Asterisk 1.2.5, and I've configured basic call queueing using
agents. The problem I'm having is that agents who are on DND are still
considered (by Asterisk) to be eligible to take calls. This means that
@lists.digium.com
Subject: [Asterisk-Users] Agents on DND still receiving calls...
Fellow Asterisk Users,
I'm running Asterisk 1.2.5, and I've configured basic call
queueing using
agents. The problem I'm having is that agents who are on DND
are still
considered (by Asterisk) to be eligible
Hey everyone,
I have noticed a few questions close to the issue I am having but I
haven't seen any that quite match the problem I am seeing.
I have 3 queues. Some members share one queue and some are completely
separate. Some members have a higher penalty then others. I am using
List,
I've got 2 queues with 10 agents in both queues. One of the agents is mainly
responsible for queue_1, and the others mainly for queue_2 so i've
defined the following in my queues.conf
[queue_1]
strategy=ringall
member=Agent/1,2
member=Agent/2,1
member=Agent/3,1
member=Agent/4,1
[queue_2]
I would like to use chanspy and restrict it to Agent channels. Then setup it on
an extension for the supervisor to monitor people taking calls from the queue
and making outbound calls.
Is there a way to use the agent channel with outbound calls? I don't want to
record the calls(which
Hi all,
Have been experimenting with agents and queues instead of placing calls
direct to a user's phone extension, but I've run into problems with calls to
both the agent and the extension which creates a zombie and double records
calls abandoned etc. We're using a unique queue for each
On 1/16/06, Bud Bach wrote: I have a group of agents logged in to a queue that is set for ringall. The agents are set to auto logoff if they don't answer in 15 seconds incase they step away without logging out. That works fine, however, if they are on a call and a new call comes in, they are
I have a group of agents logged in to a queue that is set for ringall.
The agents are set to auto logoff if they dont answer in 15 seconds
incase they step away without logging out. That works fine, however, if
they are on a call and a new call comes in, they are getting logged out too.
On 1/16/06, Bud Bach [EMAIL PROTECTED] wrote:
I have a group of agents logged in to a queue that is set for ringall. The
agents are set to auto logoff if they don't answer in 15 seconds incase they
step away without logging out. That works fine, however, if they are on a
call and a new
Hi, I've used Agents + Queues before with success, but I can't figure
out why this trivial setup is not functioning...
stage*CLI show agents
1306 (gdh) available at '[EMAIL PROTECTED]' (musiconhold is 'default')
1 agents configured [1 online , 0 offline]
and the internal context is
when an agent logon a queue with AgentCallbackLogin and
when persistentagents=yes * stores agents that has logged with callback
is stored in the astdb database. If an agent is logged in to multiple
queues I can still only see one queue in the database. 'database show'
gives the following
Is there a way to define multiple contexts for agents/queues such
that in a multi-tenant environment, there could be two different,
say, Agents 1000?
I'm setting up a multi-tenant configuration and I'm giving each
tenant a web-based interface to define their own agents and I
wouldn't
Hello,
we have setup a queue with a couple of agents, all of which are joining
in via CallbackLogin. 1 out of 10 calls coming into the queue will get
hung-up upon as soon as the agent picks up the phone.
We are running 1.0.6 bristuff RC7k (single HFC-card). SIP phones, ATAs
and outside mobile
I am a little confused as to the purpose of agents. My old phone
system required that a user/agent be logged into a phone in order to use
that phone, regardless if the agent was joining a Queue. It seems that
agents in the context of Asterisk are more for dealing with Queues. So
it seems
James,
Agents and Queues are part of a system known as Automated Call
Distribution (ACD). Incoming calls go into a queue, where they may
receive some form of call treatment (an initial announcement, hold
music, status updates) before they are answered by call agents. Calls
will never ring at an
My question pertains to agents when used with the AgentCallbackLogin
fuction. Is it normal behavior for
Asterisk to relay calls to an agent even if the agent is not logged in?
___
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
Hello Ppl.
Please share info how have you set Agent priority in one queue.
Or there is no such kind of thing in current version ?
___
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
Hello,
you just need something very simple for the agents to be registered, like
[ed-agenti]
exten=s,0,Answer
exten=s,1,AgentLogIn()
You should then configure a queue and agents.conf.
A sample (and simple) queue configuration is described at
Has anybody used the dialplan, Agents without agent channel found at
http://www.voip-info.org/tiki-index.php?page=Agents+without+agent+channel#comments
Did it work for you? Did it need much customization.
I already note that it requires a res_perl routine (or the removal of the
call to same.
Hello,
Anybody has a working queue
configuration?
What I am interested in is the setup for "agents".
With the AgentCallBack function...
What I am trying to accomplish:
To have a queue (e.g. support queue) that will ring agent extensions. I do
not need agents to be "always on" (regular
I have a queue and some agents. The agents are not logged in but are
members of the queue.
Now, joinempty=no I would assume that you cannot join this queue but will
fall into the goto(queuefail|1|1). This is not so. I join the queue just
fine.
If I remove the three members from the queue
Hi,
Is there a way to know whether a logged agent is in communication or not?
I would like the supervisor to select the agent he wants to spy.
Thanks for any suggestion
Lamine
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Asterisk-Users@lists.digium.com
Hi,
Try to do it on extensions.conf at the beginning:
~exten = ,1,AbsoluteTimeout,120
Just for check .
Matthew Boehm wrote:
| This just started happening today. I've got 1 queue and 6 agents.
| All logged in. I tell the service people to ignore my call if they
| see my caller id. I
This just started happening today. I've got 1 queue and 6 agents. All logged
in. I tell the service people to ignore my call if they see my caller id.
I call the queue and watch as asterisk bounces me around the phones. Our
agent ring time is 5 second timeout and a 5 second wait time before trying
PROTECTED]
Sent: Monday, October 25, 2004 7:26 PM
Subject: Re: [Asterisk-Users] Agents allowed to transfer but * just hangs
up!
--On Monday, October 25, 2004 19:08 -0400 Joseph [EMAIL PROTECTED] wrote:
What do you see in the console of asterisk when you do the transfer?
You might want to turn
--On Monday, October 25, 2004 20:58 -0400 Robert Jackson
[EMAIL PROTECTED] wrote:
We had a similar problem using AgentCallBackLogin. We were
specifying a context to AgentCallbackLogin and that context
only had extensions defined for the agents' extensions.
Since * uses the current context for
--On Tuesday, October 26, 2004 07:22 -0400 Steve Totaro
[EMAIL PROTECTED] wrote:
I am sure the problem could be fixed within minutes if you post the
console output.
I got pushed in the right direction, two part problem * accepting a SIP
INVITE transfer that it wasn't going to accept (thus the
Look can ANYONE help me with this! Turns our our [EMAIL PROTECTED]@$#@ asterisk has
been hanging up on people soon as transfers happen!
--
GPG/PGP -- 0xE736BD7E 5144 6A2D 977A 6651 DFBE 1462 E351 88B9 E736 BD7E
___
Asterisk-Users mailing list
[EMAIL
On 25-Oct-2004, Michael Loftis wrote:
Look can ANYONE help me with this! Turns our our [EMAIL PROTECTED]@$#@ asterisk has
been hanging up on people soon as transfers happen!
A good place to start is http://www.catb.org/~esr/faqs/smart-questions.html
--
David McNett [EMAIL PROTECTED]
Michael Loftis wrote:
Look can ANYONE help me with this! Turns our asterisk has
been hanging up on people soon as transfers happen!
What do you see in the console of asterisk when you do the transfer?
You might want to turn debuging on to see what * is saying.
Are you using # sign to
--On Monday, October 25, 2004 19:08 -0400 Joseph [EMAIL PROTECTED] wrote:
Michael Loftis wrote:
Look can ANYONE help me with this! Turns our asterisk has
been hanging up on people soon as transfers happen!
What do you see in the console of asterisk when you do the transfer?
You might want
--On Monday, October 25, 2004 19:08 -0400 Joseph [EMAIL PROTECTED] wrote:
What do you see in the console of asterisk when you do the transfer?
You might want to turn debuging on to see what * is saying.
Are you using # sign to transfer?
All SIP phones, but it doesn't matter. Just tested on an
-Original Message-
From: Michael Loftis [mailto:[EMAIL PROTECTED]
Sent: Monday, October 25, 2004 6:57 PM
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] Agents allowed to transfer but *
just hangs up!
Look can ANYONE help me with this! Turns our our [EMAIL PROTECTED
-Original Message-
From: Marco Nicolayevsky [mailto:[EMAIL PROTECTED]
Sent: Friday, September 24, 2004 11:45 PM
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] agents and queues
How can i determine if there are any agents signed-in,
and if not, take them straight to voice mail
Hello
all,
I am currently using
asterisk in a call center configuration.
I have created a
queue where our customers listen to music while an agent picks up. Pretty
standard stuff.
I have a total of 5
agents who are able to sucessfully sign-in and sign-out of the queue by using
I sent this message last week, but it looks like it didn't go through.
So, if anyone receives this more than once, you have my sincere
apologies.
Hello,
I upgraded to CVS-HEAD-09/10/04-19:07:18 over the weekend and now
agents that are logged
in on zap channels have to acknowledge ACD calls by
On Sun, 19 Sep 2004 09:40:19 -0400, Austin M. Brower
[EMAIL PROTECTED] wrote:
Paul,
However, this bug:
http://bugs.digium.com/bug_view_page.php?bug_id=0001693
may provide the tools we need to work around this problem, namely, not
putting Agents statically into queues.conf, but
On Fri, Sep 17, 2004 at 11:09:49AM -0500, Paul Traue, Jr. wrote:
I've just installed asterisk as a new phone system for our office but am
having difficulty with the queues. Specifically I need a way to
redirect our sales queue to voicemail when no one is logged in to the
queue. I see I
I've just installed asterisk as a new phone system for our office but am
having difficulty with the queues. Specifically I need a way to
redirect our sales queue to voicemail when no one is logged in to the
queue. I see I can use the joinonempty=no setting, however this setting
doesn't work
Folks,
Regarding my own question below... I worked out why agents could not
pickup with *8.
When I changed to using agents as the queue members there were no
longer any channels ringing with a pickupgroup/callgroup.
The channels that were ringing were the Agent/xxx channels and
Agents
Hello,
I upgraded to cvs-head over the weekend and now agents that are logged
in on zap channels have to acknowledge ACD calls by pressing #, even
though I have
ackcall=no
in agents.conf. This doesn't seem to be happening to agents on SIP
phones, and it this is the first time I have had an
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