Having a weird issue with some agents getting stuck busy on my system. Call
will come into the queue and the agent will hit DND, or be DND when the call
comes in (DND being the button on eyeBeam softphone, not a star code).
After the agent comes back from DND they will be stuck as busy in the
On Mon, Jun 16, 2008 at 12:30 PM, Kyle Sexton [EMAIL PROTECTED] wrote:
Having a weird issue with some agents getting stuck busy on my system. Call
will come into the queue and the agent will hit DND, or be DND when the call
comes in (DND being the button on eyeBeam softphone, not a star code).
