Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

2017-12-12 Thread Ron Wheeler
https://community.freepbx.org https://www.voip-info.org/wiki/view/Asterisk+Mailing+Lists On 12/12/2017 11:43 AM, Doug Lytle wrote: If you do not get an answer from the user list, you might try a post to the dev list. It is a bit more active and some of the people watching for dev news might

Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

2017-12-12 Thread Doug Lytle
>>> If you do not get an answer from the user list, you might try a post to >>> the dev list. >>> It is a bit more active and some of the people watching for dev news >>> might be able to help you. Surely, you mean the Biz List Doug --

Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

2017-12-12 Thread Ron Wheeler
SLA is just one factor in the decision to select a vendor. If you do not get an answer from the user list, you might try a post to the dev list. It is a bit more active and some of the people watching for dev news might be able to help you. I used a consultant of the first go around but took

Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

2017-12-12 Thread basti
I know but this is not my sole decision. On 12.12.2017 16:17, Ron Wheeler wrote: > If your phone system goes down and you can not get it back up until > tomorrow afternoon because your support person is on another project, > you may wish you had an SLA. --

Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

2017-12-12 Thread Ron Wheeler
If your phone system goes down and you can not get it back up until tomorrow afternoon because your support person is on another project, you may wish you had an SLA. I hope that this extra info helps find a solution. Ron On 12/12/2017 3:41 AM, basti wrote: Size: - one location - 15 IP

Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

2017-12-12 Thread basti
Size: - one location - 15 IP Phones ( 1 dect) - Create new voip trunk (current are ISDN) (30 number block) - LTS is important - an SLA is optional at the moment there is no one On 11.12.2017 22:31, Ron Wheeler wrote: > You might want to add some details > - size of the project >  -- number of

Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

2017-12-11 Thread Ron Wheeler
You might want to add some details - size of the project  -- number of locations  -- number of extensions - are you converting your trunks? - what are your thoughts on hardware - brands, type of stations - what type of long-term support do you want the consultant to provide? - what size company

Re: [asterisk-users] Asterisk / FreePBX Support / Reseller

2017-12-11 Thread basti
Hello, we plan to move a PBX to asterisk and searching for Support and a Phonehardware Reseller in Germany. The should be no license costs per User / Server. - Install Configure Asterisk for our specification - Install FreePBX or similar (optional) - Resell Hardware Thanks for any suggest.