Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
Well, actually we are in contact with quite a number of call-centers that use the free version - a lot of times it's embedded call centers, like internal help-desks and such. One of the nicest things of * is that you would not buy an ACD module for a traditional pbx to support just a couple of users, but with * it's free. l. 2010/7/31 bruce bruce bruceb...@gmail.com 2 users. So, it's probably never used as a free version as probably there are no 2 seat call centers that can survive this economy. But, it should great for testing. On Sat, Jul 31, 2010 at 10:28 AM, Leif Madsen leif.mad...@asteriskdocs.org wrote: On 7/30/2010 5:49 AM, Lenz Emilitri wrote: QueueMetrics is actually free (as in beer) for very small call centers and individual hackers. Oh really! I didn't know that! Very nice. What is considered a small call centre? Are we talking up to around 5 agents or something? Is there a limit on the number of queues? (I'm sure there is a page on the website that answers most of these questions, heh :)) Leif Madsen. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
On 7/30/2010 5:49 AM, Lenz Emilitri wrote: QueueMetrics is actually free (as in beer) for very small call centers and individual hackers. Oh really! I didn't know that! Very nice. What is considered a small call centre? Are we talking up to around 5 agents or something? Is there a limit on the number of queues? (I'm sure there is a page on the website that answers most of these questions, heh :)) Leif Madsen. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
On 31 July 2010 15:28, Leif Madsen leif.mad...@asteriskdocs.org wrote: On 7/30/2010 5:49 AM, Lenz Emilitri wrote: QueueMetrics is actually free (as in beer) for very small call centers and individual hackers. Oh really! I didn't know that! Very nice. What is considered a small call centre? Are we talking up to around 5 agents or something? Is there a limit on the number of queues? (I'm sure there is a page on the website that answers most of these questions, heh :)) Leif Madsen. See http://queuemetrics.com Peter -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
2 users. So, it's probably never used as a free version as probably there are no 2 seat call centers that can survive this economy. But, it should great for testing. On Sat, Jul 31, 2010 at 10:28 AM, Leif Madsen leif.mad...@asteriskdocs.orgwrote: On 7/30/2010 5:49 AM, Lenz Emilitri wrote: QueueMetrics is actually free (as in beer) for very small call centers and individual hackers. Oh really! I didn't know that! Very nice. What is considered a small call centre? Are we talking up to around 5 agents or something? Is there a limit on the number of queues? (I'm sure there is a page on the website that answers most of these questions, heh :)) Leif Madsen. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
QueueMetrics is actually free (as in beer) for very small call centers and individual hackers. l. 2010/7/28 Zeeshan Zakaria zisha...@gmail.com There is none for free. Zeeshan A Zakaria -- www.ilovetovoip.com On 2010-07-27 6:12 PM, bruce bruce bruceb...@gmail.com wrote: :-) I knew someone would bring up FreePBX. I have FreePBX installed and it's not good for Queues at all. It's using the reporting tool from Areski and Areski has recently released an upgrade to it which again is not what I want. There are few other programs that do this but really none that are neat in interface or useful in features. I guess no one else has any thoughts on this? Maybe there is none available? Thanks, Bruce On Tue, Jul 27, 2010 at 11:41 AM, David Backeberg dbackeb...@gmail.com wrote: On Mon, Jul 26... -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
Is it easy to install along with FreePBX as well? Thanks On Fri, Jul 30, 2010 at 5:49 AM, Lenz Emilitri lenz.lo...@gmail.com wrote: QueueMetrics is actually free (as in beer) for very small call centers and individual hackers. l. 2010/7/28 Zeeshan Zakaria zisha...@gmail.com There is none for free. Zeeshan A Zakaria -- www.ilovetovoip.com On 2010-07-27 6:12 PM, bruce bruce bruceb...@gmail.com wrote: :-) I knew someone would bring up FreePBX. I have FreePBX installed and it's not good for Queues at all. It's using the reporting tool from Areski and Areski has recently released an upgrade to it which again is not what I want. There are few other programs that do this but really none that are neat in interface or useful in features. I guess no one else has any thoughts on this? Maybe there is none available? Thanks, Bruce On Tue, Jul 27, 2010 at 11:41 AM, David Backeberg dbackeb...@gmail.com wrote: On Mon, Jul 26... -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
Leif Madsen wrote: I have a client using QueueMetrics and they seem to be fairly pleased with it. Their response times on issues has been pretty good from what I can tell (I had the client communicate with them directly where necessary). Unless you build it yourself, I'm not sure there is any good + free queue metrics program. Queue's typically are a money generating adventure and as such makes sense for this type of application to be a pay-for system. Bruce, I'll throw in another vote for QueueMetrics. It's not free, but you get a lot of value for your money. The application is solid and the developer is top notch. Check out a demo at: http://queuemetrics.com/demosys.jsp Or get a get a free temporary (30-day) license at: http://queuemetrics.com/sendDemoLicence.jsp Regards, Matthew Roth InterMedia Marketing Solutions Software Engineer and Systems Developer -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
On Tue, Jul 27, 2010 at 6:08 PM, bruce bruce bruceb...@gmail.com wrote: :-) I knew someone would bring up FreePBX. I have FreePBX installed and it's not good for Queues at all. It's using the reporting tool from Areski and One of the several things you asked for was GUI for cdr database logs. FreePBX is good for putting a gui on top of doing database cdr log searching. This of course, assumes your colleagues know enough about using a database, to be able to use a pull-down web form to do filtering, and also know enough to not keep clicking when they ask for such a broad query that it takes several seconds for the database to return the results. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
On Mon, Jul 26, 2010 at 11:34 PM, bruce bruce bruceb...@gmail.com wrote: I seem to not be able to find any good open source Asterisk Queue Analyzer and Asterisk Log Analyzer on the web. google 'freepbx' It does some of what you want. For the rest of what you want, strongly consider paying a professional consultant. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
:-) I knew someone would bring up FreePBX. I have FreePBX installed and it's not good for Queues at all. It's using the reporting tool from Areski and Areski has recently released an upgrade to it which again is not what I want. There are few other programs that do this but really none that are neat in interface or useful in features. I guess no one else has any thoughts on this? Maybe there is none available? Thanks, Bruce On Tue, Jul 27, 2010 at 11:41 AM, David Backeberg dbackeb...@gmail.comwrote: On Mon, Jul 26, 2010 at 11:34 PM, bruce bruce bruceb...@gmail.com wrote: I seem to not be able to find any good open source Asterisk Queue Analyzer and Asterisk Log Analyzer on the web. google 'freepbx' It does some of what you want. For the rest of what you want, strongly consider paying a professional consultant. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
There is none for free. Zeeshan A Zakaria -- www.ilovetovoip.com On 2010-07-27 6:12 PM, bruce bruce bruceb...@gmail.com wrote: :-) I knew someone would bring up FreePBX. I have FreePBX installed and it's not good for Queues at all. It's using the reporting tool from Areski and Areski has recently released an upgrade to it which again is not what I want. There are few other programs that do this but really none that are neat in interface or useful in features. I guess no one else has any thoughts on this? Maybe there is none available? Thanks, Bruce On Tue, Jul 27, 2010 at 11:41 AM, David Backeberg dbackeb...@gmail.com wrote: On Mon, Jul 26... -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
Try with: http://queuemetrics.com/download/qloaderd-1.17.tar.gz http://www.areski.net/asterisk-stat-v2/about.php http://www.micpc.com/qloganalyzer/ Regards, This is not the first time on this issue. I post in the past an in house solution. On Tue, Jul 27, 2010 at 5:38 PM, bruce bruce bruceb...@gmail.com wrote: :-) I knew someone would bring up FreePBX. I have FreePBX installed and it's not good for Queues at all. It's using the reporting tool from Areski and Areski has recently released an upgrade to it which again is not what I want. There are few other programs that do this but really none that are neat in interface or useful in features. I guess no one else has any thoughts on this? Maybe there is none available? Thanks, Bruce On Tue, Jul 27, 2010 at 11:41 AM, David Backeberg dbackeb...@gmail.com wrote: On Mon, Jul 26, 2010 at 11:34 PM, bruce bruce bruceb...@gmail.com wrote: I seem to not be able to find any good open source Asterisk Queue Analyzer and Asterisk Log Analyzer on the web. google 'freepbx' It does some of what you want. For the rest of what you want, strongly consider paying a professional consultant. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- - Luis Morales Consultor de Tecnologia Cel: +(58)412-2352745 - Empieza por hacer lo necesario, luego lo que es posible... y de pronto estarás haciendo lo imposible Leonardo Da'Vinci - -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
On 10-07-27 06:08 PM, bruce bruce wrote: :-) I knew someone would bring up FreePBX. I have FreePBX installed and it's not good for Queues at all. It's using the reporting tool from Areski and Areski has recently released an upgrade to it which again is not what I want. There are few other programs that do this but really none that are neat in interface or useful in features. I guess no one else has any thoughts on this? Maybe there is none available? I have a client using QueueMetrics and they seem to be fairly pleased with it. Their response times on issues has been pretty good from what I can tell (I had the client communicate with them directly where necessary). Unless you build it yourself, I'm not sure there is any good + free queue metrics program. Queue's typically are a money generating adventure and as such makes sense for this type of application to be a pay-for system. Leif. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?
Hi Guys, I seem to not be able to find any good open source Asterisk Queue Analyzer and Asterisk Log Analyzer on the web. The Asterisk Queue Analyzer is to serve as the graphic tool for call center or pbx admins. It will pull the info in queue.log and in MySQL asterisk CDR to create a graphic bar or to report on each extension that received the queue calls, etc... The Asterisk Log Analyzer is to analyze the log and to show any serious errors or as bonus maybe send out e-mails to admin and to e-mail any downtime during the day. Please note that I am not talking about making my own scripts to analyze and output this data as I know it exists in the system but rather am looking for a project that has done it already. Thanks, Bruce -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
