Re: [asterisk-users] Attended transfers through a GUI
I know for a fact that this product can do attended transfers. (as I have seen it in use) http://www.asteriskit.com.au/Page/The-Receptionist-Console PaulH On Wed, 2008-02-27 at 19:41 +, Chris Bagnall wrote: Greetings list, I've been playing around this afternoon with Flash Operator Panel, trying to get it to do attended transfers. I am running the latest version. Has anyone managed to get this working reliably, and if so, would you mind sharing how you did it please? Alternatively, are there any other GUIs (free or commercial) that reliably support attended transfers? I'm trying to replicate as much of the Avaya Phone Manager application in asterisk as possible, and really finding it quite a struggle. Thanks in advance. Regards, Chris ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Attended transfers through a GUI
Hi On Wed, Feb 27, 2008 at 5:41 PM, Chris Bagnall [EMAIL PROTECTED] wrote: Greetings list, I've been playing around this afternoon with Flash Operator Panel, trying to get it to do attended transfers. I am running the latest version. Has anyone managed to get this working reliably, and if so, would you mind sharing how you did it please? Native attendant transfers are not available in FOP (nor in asterisk unless you use 1.6 or patch 1.4). FOP use a kind of hack to perform the task, putting a caller on hold, redirecting channels to a meetme room, and reconnecting the held channel to the meetme when one of the parties hangs up. So, it is kind of a kludge. It works. But it uses meetme for bridging and for that very same reason the call logic is broken... it is not intuitive to the user (because once the call is transferred you are inside a meetme room). I will implement native attendant transfers with asterisk 1.6. Best regards, -- Nicolás Gudiño Buenos Aires - Argentina ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Attended transfers through a GUI
Greetings list, I've been playing around this afternoon with Flash Operator Panel, trying to get it to do attended transfers. I am running the latest version. Has anyone managed to get this working reliably, and if so, would you mind sharing how you did it please? Alternatively, are there any other GUIs (free or commercial) that reliably support attended transfers? I'm trying to replicate as much of the Avaya Phone Manager application in asterisk as possible, and really finding it quite a struggle. Thanks in advance. Regards, Chris ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Attended transfers through a GUI
Chris Bagnall wrote: Greetings list, I've been playing around this afternoon with Flash Operator Panel, trying to get it to do attended transfers. I am running the latest version. Has anyone managed to get this working reliably, and if so, would you mind sharing how you did it please? Alternatively, are there any other GUIs (free or commercial) that reliably support attended transfers? I'm trying to replicate as much of the Avaya Phone Manager application in asterisk as possible, and really finding it quite a struggle. I haven't played with FOP personally, but I wonder if you can just park the caller, call the party you want to transfer to and then drag/drop the caller over onto the extension's gui object to do the transfer. We just finished writing a control panel application for a client for a linux/gtk based solution: http://leebo.dreamhosters.com/images/guiApp.png We retained rights to the business objects used in the application and are almost finished writing a Windows based solution as well. http://leebo.dreamhosters.com/images/maestro.jpg I have to be honest in saying that I never thought of doing attended transfer through the GUI, but it makes a lot of sense. According to this recent post to asterisk-dev, native attended transfers are not possible through the AMI right now without the patch mentioned. I'm not a bleeding edge patch type of guy though :( http://lists.digium.com/pipermail/asterisk-dev/2007-August/029206.html I don't think its a problem for our application since its functionality is completely derived from user entered AMI commands with variable substitution at execution time so I would imagine that an originate or redirect to dialplan logic could achieve this if attended transfers can be initiated from the dialplan. Anyone know if that is possible? Maybe by issuing digit tones? -- Warm Regards, Lee Everything I needed to learn in life, I learned selling encyclopedias door to door. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
