Re: [asterisk-users] How is Queue avg holdtime and avg talktime calculated

2016-05-11 Thread Israel Gottlieb 
Thanks
For reports i dont those numbers but i use it for a wallboard and would
like to know what timeperiod is taken into account when mesuring the moving
average?


On Wed, May 11, 2016 at 1:02 PM, Ishfaq Malik  wrote:

>
>
> On 11 May 2016 at 10:59, Ishfaq Malik  wrote:
>
>>
>>
>> On 11 May 2016 at 10:24, Israel Gottlieb  wrote:
>>
>>>
>>> Hi all
>>>
>>> How is avg hold time and avg talktime calculated and over long a period
>>> of time?
>>>
>>> Thanks,
>>> Israel
>>>
>>>
>> Hi Israel
>>
>> If you are referring to the output of the queue show  command
>> then this is the response I received when asking this question previously:
>>
>> "Welcome to business logic embedded into app_queue.  The issue with the
>> queue show command rendering stats, is what timeframe are the stats
>> aggregated over?  IIRC, the calculations are using a moving
>> average[1].
>>
>> [1] http://en.wikipedia.org/wiki/Moving_average;
>>
>> If you want to find an average over a fixed period of time, your best bet is 
>> analysing the queue log. We had to do this ourselves when implementing a 
>> Dashboard with figures for the day.
>>
>> We found the figures outputted by the queue show  command to be 
>> misleading.
>>
>> Regards
>>
>>
>> Ish
>>
>>
>>
>>
> You can find my previous query and responses here:
>
> http://comments.gmane.org/gmane.comp.telephony.pbx.asterisk.user/282395
>
>
>
> --
>
> Ishfaq Malik
> Department: VOIP Support
> Company: Packnet Limited
> t: +44 (0)161 660 2350
> f: +44 (0)161 660 9825
> e: i...@pack-net.co.uk
> w: http://www.pack-net.co.uk
>
> Registered Address: PACKNET LIMITED, Duplex 2, Ducie House
> 37 Ducie Street
> Manchester, M1 2JW
> COMPANY REG NO. 04920552
>
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
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Re: [asterisk-users] How is Queue avg holdtime and avg talktime calculated

2016-05-11 Thread Ishfaq Malik 
On 11 May 2016 at 10:59, Ishfaq Malik  wrote:

>
>
> On 11 May 2016 at 10:24, Israel Gottlieb  wrote:
>
>>
>> Hi all
>>
>> How is avg hold time and avg talktime calculated and over long a period
>> of time?
>>
>> Thanks,
>> Israel
>>
>>
> Hi Israel
>
> If you are referring to the output of the queue show  command
> then this is the response I received when asking this question previously:
>
> "Welcome to business logic embedded into app_queue.  The issue with the
> queue show command rendering stats, is what timeframe are the stats
> aggregated over?  IIRC, the calculations are using a moving
> average[1].
>
> [1] http://en.wikipedia.org/wiki/Moving_average;
>
> If you want to find an average over a fixed period of time, your best bet is 
> analysing the queue log. We had to do this ourselves when implementing a 
> Dashboard with figures for the day.
>
> We found the figures outputted by the queue show  command to be 
> misleading.
>
> Regards
>
>
> Ish
>
>
>
>
You can find my previous query and responses here:

http://comments.gmane.org/gmane.comp.telephony.pbx.asterisk.user/282395



-- 

Ishfaq Malik
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)161 660 2350
f: +44 (0)161 660 9825
e: i...@pack-net.co.uk
w: http://www.pack-net.co.uk

Registered Address: PACKNET LIMITED, Duplex 2, Ducie House
37 Ducie Street
Manchester, M1 2JW
COMPANY REG NO. 04920552
-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
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Re: [asterisk-users] How is Queue avg holdtime and avg talktime calculated

2016-05-11 Thread Ishfaq Malik 
On 11 May 2016 at 10:24, Israel Gottlieb  wrote:

>
> Hi all
>
> How is avg hold time and avg talktime calculated and over long a period of
> time?
>
> Thanks,
> Israel
>
>
Hi Israel

If you are referring to the output of the queue show  command
then this is the response I received when asking this question previously:

"Welcome to business logic embedded into app_queue.  The issue with the
queue show command rendering stats, is what timeframe are the stats
aggregated over?  IIRC, the calculations are using a moving
average[1].

[1] http://en.wikipedia.org/wiki/Moving_average;

If you want to find an average over a fixed period of time, your best
bet is analysing the queue log. We had to do this ourselves when
implementing a Dashboard with figures for the day.

We found the figures outputted by the queue show  command
to be misleading.

Regards


Ish



-- 

Ishfaq Malik
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)161 660 2350
f: +44 (0)161 660 9825
e: i...@pack-net.co.uk
w: http://www.pack-net.co.uk

Registered Address: PACKNET LIMITED, Duplex 2, Ducie House
37 Ducie Street
Manchester, M1 2JW
COMPANY REG NO. 04920552
-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
   http://www.asterisk.org/hello

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[asterisk-users] How is Queue avg holdtime and avg talktime calculated

2016-05-11 Thread Israel Gottlieb 
 Hi allHow is avg hold time and avg talktime calculated and over long a period of time?Thanks,Israel

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