Re: [asterisk-users] How to construct a call center on asterisk
Hi Phuong Hoang, Without openSER you can use with Asterisk itself for 7 to 10 employees. Actually what is your workaround, do you want to route the incoming call to play message then to a queue and finally the call will answered by a team... like this...? If yes then you can do very easily by using Trixbox... On Tue, Nov 16, 2010 at 9:58 AM, Cary Fitch ca...@usawide.net wrote: Sorry, I don’t have any experience in the call center area. Cary -- *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Phuong Hoang *Sent:* Monday, November 15, 2010 10:15 PM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* Re: [asterisk-users] How to construct a call center on asterisk Thanks Cary, I constructed IVR (*Interactive Voice Response*) system on asterisk and now i want to construct a call center to support IVR system.The call center that i want to construct has 7-8 employees so that i don`t want to buy it. I found on internet and guided using Open SIP Server with asterisk to construct a call center but i don`t know how to do now. Do you know using Open SIP Server with asterisk to do?please help me! Thanks and best regards. Phuong Hoang. On Tue, Nov 16, 2010 at 10:32 AM, Cary Fitch ca...@usawide.net wrote: That is a broad question. If it is a 10-20 person call center, you may do it. If it is a high density center with lots of lines, requiring fail over capability, etc. so that hundreds of employees are not sitting around during down time, I would suggest “designing it” by buying it from a manufacturer that has done it before. I know of a company whose name starts with “X” . There may be others. Cary Fitch -- *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Phuong Hoang *Sent:* Monday, November 15, 2010 8:01 PM *To:* asterisk-users@lists.digium.com *Subject:* [asterisk-users] How to construct a call center on asterisk Hi all Now, i want to construct a call center on asterisk but i don`t know how to do. Can anyone help me? Thanks and best regards. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Thank you with regards, Gopalakrishnan A.N. VoIP call - sip:sai...@gtalk2voip.com sip%3asai...@gtalk2voip.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] How to construct a call center on asterisk
Hi all Now, i want to construct a call center on asterisk but i don`t know how to do. Can anyone help me? Thanks and best regards. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to construct a call center on asterisk
That is a broad question. If it is a 10-20 person call center, you may do it. If it is a high density center with lots of lines, requiring fail over capability, etc. so that hundreds of employees are not sitting around during down time, I would suggest designing it by buying it from a manufacturer that has done it before. I know of a company whose name starts with X . There may be others. Cary Fitch _ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Phuong Hoang Sent: Monday, November 15, 2010 8:01 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] How to construct a call center on asterisk Hi all Now, i want to construct a call center on asterisk but i don`t know how to do. Can anyone help me? Thanks and best regards. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to construct a call center on asterisk
Thanks Cary, I constructed IVR (*Interactive Voice Response*) system on asterisk and now i want to construct a call center to support IVR system.The call center that i want to construct has 7-8 employees so that i don`t want to buy it. I found on internet and guided using Open SIP Server with asterisk to construct a call center but i don`t know how to do now. Do you know using Open SIP Server with asterisk to do?please help me! Thanks and best regards. Phuong Hoang. On Tue, Nov 16, 2010 at 10:32 AM, Cary Fitch ca...@usawide.net wrote: That is a broad question. If it is a 10-20 person call center, you may do it. If it is a high density center with lots of lines, requiring fail over capability, etc. so that hundreds of employees are not sitting around during down time, I would suggest “designing it” by buying it from a manufacturer that has done it before. I know of a company whose name starts with “X” . There may be others. Cary Fitch -- *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Phuong Hoang *Sent:* Monday, November 15, 2010 8:01 PM *To:* asterisk-users@lists.digium.com *Subject:* [asterisk-users] How to construct a call center on asterisk Hi all Now, i want to construct a call center on asterisk but i don`t know how to do. Can anyone help me? Thanks and best regards. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to construct a call center on asterisk
Sorry, I don't have any experience in the call center area. Cary _ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Phuong Hoang Sent: Monday, November 15, 2010 10:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] How to construct a call center on asterisk Thanks Cary, I constructed IVR (Interactive Voice Response) system on asterisk and now i want to construct a call center to support IVR system.The call center that i want to construct has 7-8 employees so that i don`t want to buy it. I found on internet and guided using Open SIP Server with asterisk to construct a call center but i don`t know how to do now. Do you know using Open SIP Server with asterisk to do?please help me! Thanks and best regards. Phuong Hoang. On Tue, Nov 16, 2010 at 10:32 AM, Cary Fitch ca...@usawide.net wrote: That is a broad question. If it is a 10-20 person call center, you may do it. If it is a high density center with lots of lines, requiring fail over capability, etc. so that hundreds of employees are not sitting around during down time, I would suggest designing it by buying it from a manufacturer that has done it before. I know of a company whose name starts with X . There may be others. Cary Fitch _ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Phuong Hoang Sent: Monday, November 15, 2010 8:01 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] How to construct a call center on asterisk Hi all Now, i want to construct a call center on asterisk but i don`t know how to do. Can anyone help me? Thanks and best regards. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
