Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-02 Thread Warren Selby 
On Mon, Oct 1, 2012 at 10:03 AM, Niccolò Belli darkba...@linuxsystems.itwrote:

 Hi,
 The call waiting tone is very annoying (you hear nothing while it plays
 the beep). I need callwaiting because of the queues (the phone has to ring
 as soon as you hangup) but I want to remove the beep on my dahdi channels,
 how can I do?

 Thanks,
 Niccolò
 --
 http://www.linuxsystems.it



Niccolo,

This is what I did for one of my clients.  They had a very busy queue, and
were getting annoyed with the Call Waiting beeps.  To resolve this, we
changed the method for contacting the agents to Local Channels.  The local
channel would then do a check (using the GROUP() function) and see if it
was already in a call or not, and if it was, it would delay sending the
call to that agent.  It would then try again after a certain amount of time
had passed.

The agents are added to the queue dynamically using
AddQueueMember(${queue-name},Local/${agent-exten}@agent-callsSIP/${state-exten}).
 We would load the appropriate variables in the preceding dialplan.

Here's the snippets from extensions.conf:

[agent-calls]
;Context to dial agents when calls come into their queues

exten = _,1,Wait(1)
exten = _,n,Set(GROUP()=${EXTEN}-calls)
exten = _,n,GotoIf($[${GROUP_COUNT(${EXTEN}-calls)}  1]?wait_longer)
exten = _,n,Dial(SIP/${EXTEN})
exten = _,n,GotoIf(${DIALSTATUS}=UNAVAILABLE?wait_longer)
exten = _,n,Goto(1)
exten = _,n(wait_longer),Wait(15)
exten = _,n,Goto(1)


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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-02 Thread Niccolò Belli 
Thank you, I already considered such an approach but the customer wanted 
to receive the new call *immediately* after the hangup (basically 
because it was possible with the old pbx).


This is how I solved: http://www.spinics.net/lists/asterisk/msg153399.html

Such a way I hear the annoying beep every 40 seconds. If someone knows 
how to COMPLETELY REMOVE the fucking beep please let me know: there are 
already tons of phones ringing everywhere so there is no need for an 
annoying beep.


P.S.
By the way, I had a nice time with SNOM phones crashing and freezing 
everywhere thanks to a bug while handling SIP ANSWERED ELSEWHERE. I 
suggest everyone to upgrade to 8.7.3.15 beta.


Cheers,
Niccolò

Il 02/10/2012 21:16, Warren Selby ha scritto:

Niccolo,

This is what I did for one of my clients.  They had a very busy queue,
and were getting annoyed with the Call Waiting beeps.  To resolve this,
we changed the method for contacting the agents to Local Channels.  The
local channel would then do a check (using the GROUP() function) and see
if it was already in a call or not, and if it was, it would delay
sending the call to that agent.  It would then try again after a certain
amount of time had passed.

The agents are added to the queue dynamically using
AddQueueMember(${queue-name},Local/${agent-exten}@agent-callsSIP/${state-exten}).
  We would load the appropriate variables in the preceding dialplan.

Here's the snippets from extensions.conf:

[agent-calls]
;Context to dial agents when calls come into their queues

exten = _,1,Wait(1)
exten = _,n,Set(GROUP()=${EXTEN}-calls)
exten = _,n,GotoIf($[${GROUP_COUNT(${EXTEN}-calls)}  1]?wait_longer)
exten = _,n,Dial(SIP/${EXTEN})
exten = _,n,GotoIf(${DIALSTATUS}=UNAVAILABLE?wait_longer)
exten = _,n,Goto(1)
exten = _,n(wait_longer),Wait(15)
exten = _,n,Goto(1)

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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-02 Thread James Cloos 
 NB == Niccolò Belli darkba...@linuxsystems.it writes:

NB If someone knows how to COMPLETELY REMOVE the fucking beep please
NB let me know: there are already tons of phones ringing everywhere so
NB there is no need for an annoying beep.

Edit chan_dahdi.c.

The my_callwait() and/or dahdi_callwait() functions may be enough.

You want to skip the silence and tone creation steps.

Or perhaps #defining CALLWAITING_REPEAT_SAMPLES to 0 might work.

-JimC
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[asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Niccolò Belli 

Hi,
The call waiting tone is very annoying (you hear nothing while it plays 
the beep). I need callwaiting because of the queues (the phone has to 
ring as soon as you hangup) but I want to remove the beep on my dahdi 
channels, how can I do?


Thanks,
Niccolò
--
http://www.linuxsystems.it

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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Danny Nicholas 
-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Niccolò Belli
Sent: Monday, October 01, 2012 10:04 AM
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] How to remove the call waiting tone without
disabling callwaiting?

Hi,
The call waiting tone is very annoying (you hear nothing while it plays the
beep). I need callwaiting because of the queues (the phone has to ring as
soon as you hangup) but I want to remove the beep on my dahdi channels, how
can I do?

Thanks,
Niccolò

I would start here
http://www.voip-info.org/wiki/view/Asterisk+indications+default

You could change the tone to something less annoying or just inaudible. 


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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Niccolò Belli 

Il 01/10/2012 17:12, Danny Nicholas ha scritto:


I would start here
http://www.voip-info.org/wiki/view/Asterisk+indications+default

You could change the tone to something less annoying or just inaudible.


Does it affect dahdi channels? If I recall correctly the dahdi tones are 
hardcoded/placed elsewhere.


Thanks,
Niccolò
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http://www.linuxsystems.it

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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Danny Nicholas 
Maybe /etc/asterisk/chan_dahdi.conf 

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Niccolò Belli
Sent: Monday, October 01, 2012 10:40 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] How to remove the call waiting tone without
disabling callwaiting?

Il 01/10/2012 17:12, Danny Nicholas ha scritto:

 I would start here
 http://www.voip-info.org/wiki/view/Asterisk+indications+default

 You could change the tone to something less annoying or just inaudible.

Does it affect dahdi channels? If I recall correctly the dahdi tones are
hardcoded/placed elsewhere.

Thanks,
Niccolò
--
http://www.linuxsystems.it

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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Niccolò Belli 

Il 01/10/2012 17:47, Danny Nicholas ha scritto:

Maybe /etc/asterisk/chan_dahdi.conf

No, the only option here is to enable/disable callwaiting.

Cheers,
Niccolò
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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Niccolò Belli 

Is it hardcoded in zonedata.c, am I right?
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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Danny Nicholas 
That would be correct. You could always modify a country you aren't in for
testing purposes, keeping in mind that for each change you would do a make
install on dahdi to recompile the module, then do a service asterisk stop;
service dahdi restart then service asterisk start to test properly.

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Niccolò Belli
Sent: Monday, October 01, 2012 11:18 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] How to remove the call waiting tone without
disabling callwaiting?

Is it hardcoded in zonedata.c, am I right?
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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Niccolò Belli 

I modified the Italian zone in zonedata.c from

{ DAHDI_TONE_CALLWAIT, 425/400,0/100,425/250,0/100,425/150,0/14000 },
to
{ DAHDI_TONE_CALLWAIT, 0/14 },

but I can still hear the damn beep :(

I even rebooted the pc, suggestions?

Niccolò
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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Danny Nicholas 
This is probably a dumb question, but your country/zone is set to it
(installs as us by default)?

-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Niccolò Belli
Sent: Monday, October 01, 2012 12:46 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] How to remove the call waiting tone without
disabling callwaiting?

I modified the Italian zone in zonedata.c from

{ DAHDI_TONE_CALLWAIT, 425/400,0/100,425/250,0/100,425/150,0/14000 }, to {
DAHDI_TONE_CALLWAIT, 0/14 },

but I can still hear the damn beep :(

I even rebooted the pc, suggestions?

Niccolò
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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Niccolò Belli 

Il 01/10/2012 20:08, Danny Nicholas ha scritto:

This is probably a dumb question, but your country/zone is set to it
(installs as us by default)?

Obviously :)

Anyway I think I found where the fucking bastard is hardcoded: 
chan_dahdi.c in asterisk :)


I will change

#define CALLWAITING_REPEAT_SAMPLES  ((1 * 8) / 
READ_SIZE) /*! 10,000 ms */

to
#define CALLWAITING_REPEAT_SAMPLES  ((4 * 8) / 
READ_SIZE) /*! 40,000 ms */


Niccolò
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Re: [asterisk-users] How to remove the call waiting tone without disabling callwaiting?

2012-10-01 Thread Alec Davis 
A long shot but how about 'campon' a queue, available on most old phones
systems but not asterisk.

Well maybe will still apply
https://issues.asterisk.org/jira/browse/ASTERISK-460
 

 -Original Message-
 From: asterisk-users-boun...@lists.digium.com 
 [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of 
 Niccolò Belli
 Sent: Tuesday, 2 October 2012 4:04 a.m.
 To: asterisk-users@lists.digium.com
 Subject: [asterisk-users] How to remove the call waiting tone 
 without disabling callwaiting?
 
 Hi,
 The call waiting tone is very annoying (you hear nothing 
 while it plays the beep). I need callwaiting because of the 
 queues (the phone has to ring as soon as you hangup) but I 
 want to remove the beep on my dahdi channels, how can I do?
 
 Thanks,
 Niccolò
 --
 http://www.linuxsystems.it
 
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