Re: [asterisk-users] Integration with Social Media, Email and Web call center
I was thinking of something similar, maybe using the URL field of the queue() app as to point to an internal broker that will then link to the message being used. In theory one could do this for all kinds of traffic, including e-mails. The part I don't really like is keeping an audio call open for the duration of the job, but it plays very well with existing queues. In the end, I guess Matt is always right :) l. 2013/1/24 Matt Riddell > > In the past I've sent calls to an agent in the queue with music on hold > that contained a beep every 20 seconds (to remind them they're on a call) > and then used the same code I do for screen popping to send them > alternative records. I.E. web page, email, fax etc. It's stored in the > database that that's what they were working on and then when they finished > working on it they just hang up or press * to disconnect the call. > > That way you can use the standard Asterisk queues and they don't get > bothered by anything else while they're working on it. > > Facebook might be a little harder as you wouldn't necessarily know when an > incoming request came. > > -- > Cheers, > > Matt Riddell > ___ > > http://www.venturevoip.com/news.php (Daily Asterisk News) > http://www.venturevoip.com/pabx_on_disk.php (PABX on a Disk) > http://www.venturevoip.com/exchange.php (Full ITSP Solution) > http://www.venturevoip.com/cc.php (Call Centre Solutions) > > > > > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Integration with Social Media, Email and Web call center
On 24/01/2013, at 10:24 AM, bilal ghayyad wrote: > They advised me to check jabber.org. > Yes, jabber.org has a client that can send/receive and integrate with other > social media (facebook, msn, twitter, ... etc). > > But, as an Agent who can login/logout and take a calls, how can I make it to > be single login for voice and messages. So, if the agent is not available, he > will not get a calls and will not get a messages. > > Those who used jabber.org or who used other than jabber.org for such > requirement, what do you suggest? Ah, so yeah same as I said but when you get a jabber message you just send a call to the queue with one leg pointing to a particular music file and screen pop the relevant data. -- Cheers, Matt Riddell ___ http://www.venturevoip.com/news.php (Daily Asterisk News) http://www.venturevoip.com/pabx_on_disk.php (PABX on a Disk) http://www.venturevoip.com/exchange.php (Full ITSP Solution) http://www.venturevoip.com/cc.php (Call Centre Solutions) -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Integration with Social Media, Email and Web call center
On 22/01/2013, at 5:27 PM, bilal ghayyad wrote: > Dears; > > Can someone advise me where to find a technology (open source) that let us > able to integrate with social media like whatsapp and facebook? And use this > in call center (queuing the messages and routing it for agent)? > > Anyone give me a light to start? In the past I've sent calls to an agent in the queue with music on hold that contained a beep every 20 seconds (to remind them they're on a call) and then used the same code I do for screen popping to send them alternative records. I.E. web page, email, fax etc. It's stored in the database that that's what they were working on and then when they finished working on it they just hang up or press * to disconnect the call. That way you can use the standard Asterisk queues and they don't get bothered by anything else while they're working on it. Facebook might be a little harder as you wouldn't necessarily know when an incoming request came. -- Cheers, Matt Riddell ___ http://www.venturevoip.com/news.php (Daily Asterisk News) http://www.venturevoip.com/pabx_on_disk.php (PABX on a Disk) http://www.venturevoip.com/exchange.php (Full ITSP Solution) http://www.venturevoip.com/cc.php (Call Centre Solutions) -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Integration with Social Media, Email and Web call center
Hi, We before, used facebook graph api (json) on a php script. php would check new posts every minute, and write a new .call file into asterisk, with a sort of TTS call would go on queue, and once a member picks it up, he hears 'new facebook call from, bla bla, stating bla bla bla' He would then proceed to reply the facebook post (in our case also done in our software that would post back to FB via graph api) On 24 January 2013 15:28, Danny Nicholas wrote: > This is how I would see the process working > 1. use curl/wget to query Facebook (etc.) > 2. determine whether we are to drop a call into the queue or just process > a > message > 3. determine agent availability through AMI process or asterisk -rx > process. > 4. drop the call into the queue or place the message if the agent is > available > 5. if the agent is unavailable, do alternate process. > > -Original Message- > From: asterisk-users-boun...@lists.digium.com > [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of bilal > ghayyad > Sent: Thursday, January 24, 2013 9:24 AM > To: asterisk-users@lists.digium.com > Subject: Re: [asterisk-users] Integration with Social Media, Email and Web > call center > > They advised me to check jabber.org. > Yes, jabber.org has a client that can send/receive and integrate with > other > social media (facebook, msn, twitter, ... etc). > > But, as an Agent who can login/logout and take a calls, how can I make it > to > be single login for voice and messages. So, if the agent is not available, > he will not get a calls and will not get a messages. > > Those who used jabber.org or who used other than jabber.org for such > requirement, what do you suggest? > > Regards > Bilal > > -- > > > > > For just the messaging part, you should be able to use wget or curl to > > interface and create messages. You might have to go a little "higher > > level" > > like C or Perl, but it sounds very doable. > > > > -Original Message- > > From: asterisk-users-boun...@lists.digium.com > > [mailto:asterisk-users-boun...@lists.digium.com] > > On Behalf Of bilal ghayyad > > Sent: Tuesday, January 22, 2013 4:27 PM > > To: asterisk-users@lists.digium.com > > Subject: [asterisk-users] Integration with Social Media, Email and Web > > call center > > > > Dears; > > > > Can someone advise me where to find a technology (open > > source) that let us > > able to integrate with social media like whatsapp and facebook? And > > use this in call center (queuing the messages and routing it for > > agent)? > > > > Anyone give me a light to start? > > > > Regards > > Bilal > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New > to > Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Integration with Social Media, Email and Web call center
This is how I would see the process working 1. use curl/wget to query Facebook (etc.) 2. determine whether we are to drop a call into the queue or just process a message 3. determine agent availability through AMI process or asterisk -rx process. 4. drop the call into the queue or place the message if the agent is available 5. if the agent is unavailable, do alternate process. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of bilal ghayyad Sent: Thursday, January 24, 2013 9:24 AM To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] Integration with Social Media, Email and Web call center They advised me to check jabber.org. Yes, jabber.org has a client that can send/receive and integrate with other social media (facebook, msn, twitter, ... etc). But, as an Agent who can login/logout and take a calls, how can I make it to be single login for voice and messages. So, if the agent is not available, he will not get a calls and will not get a messages. Those who used jabber.org or who used other than jabber.org for such requirement, what do you suggest? Regards Bilal -- > > For just the messaging part, you should be able to use wget or curl to > interface and create messages. You might have to go a little "higher > level" > like C or Perl, but it sounds very doable. > > -Original Message- > From: asterisk-users-boun...@lists.digium.com > [mailto:asterisk-users-boun...@lists.digium.com] > On Behalf Of bilal ghayyad > Sent: Tuesday, January 22, 2013 4:27 PM > To: asterisk-users@lists.digium.com > Subject: [asterisk-users] Integration with Social Media, Email and Web > call center > > Dears; > > Can someone advise me where to find a technology (open > source) that let us > able to integrate with social media like whatsapp and facebook? And > use this in call center (queuing the messages and routing it for > agent)? > > Anyone give me a light to start? > > Regards > Bilal -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Integration with Social Media, Email and Web call center
They advised me to check jabber.org. Yes, jabber.org has a client that can send/receive and integrate with other social media (facebook, msn, twitter, ... etc). But, as an Agent who can login/logout and take a calls, how can I make it to be single login for voice and messages. So, if the agent is not available, he will not get a calls and will not get a messages. Those who used jabber.org or who used other than jabber.org for such requirement, what do you suggest? Regards Bilal -- > > For just the messaging part, you should be able to use wget > or curl to > interface and create messages. You might have to go a > little "higher level" > like C or Perl, but it sounds very doable. > > -Original Message- > From: asterisk-users-boun...@lists.digium.com > [mailto:asterisk-users-boun...@lists.digium.com] > On Behalf Of bilal ghayyad > Sent: Tuesday, January 22, 2013 4:27 PM > To: asterisk-users@lists.digium.com > Subject: [asterisk-users] Integration with Social Media, > Email and Web call > center > > Dears; > > Can someone advise me where to find a technology (open > source) that let us > able to integrate with social media like whatsapp and > facebook? And use this > in call center (queuing the messages and routing it for > agent)? > > Anyone give me a light to start? > > Regards > Bilal -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Integration with Social Media, Email and Web call center
Yes it might be “hacky”, but anything that isn’t somewhat is going to come at a premium price. Today’s motto is “get her done as quick and cheap as possible”. It is a luxury to have a well-trained, professional staff providing solid solutions when folks want Top Quality at slave wage labor prices. From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Lenz Emilitri Sent: Thursday, January 24, 2013 8:09 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Integration with Social Media, Email and Web call center And how would you have this working together with Asterisk queueing? I have seen solutions like this using agent pauses and then making everyithing happen outside the normal ACD flow, but it's a bit of a hack l. 2013/1/22 Danny Nicholas For just the messaging part, you should be able to use wget or curl to interface and create messages. You might have to go a little "higher level" like C or Perl, but it sounds very doable. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of bilal ghayyad Sent: Tuesday, January 22, 2013 4:27 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Integration with Social Media, Email and Web call center Dears; Can someone advise me where to find a technology (open source) that let us able to integrate with social media like whatsapp and facebook? And use this in call center (queuing the messages and routing it for agent)? Anyone give me a light to start? Regards Bilal -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Integration with Social Media, Email and Web call center
And how would you have this working together with Asterisk queueing? I have seen solutions like this using agent pauses and then making everyithing happen outside the normal ACD flow, but it's a bit of a hack l. 2013/1/22 Danny Nicholas > For just the messaging part, you should be able to use wget or curl to > interface and create messages. You might have to go a little "higher > level" > like C or Perl, but it sounds very doable. > > -Original Message- > From: asterisk-users-boun...@lists.digium.com > [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of bilal > ghayyad > Sent: Tuesday, January 22, 2013 4:27 PM > To: asterisk-users@lists.digium.com > Subject: [asterisk-users] Integration with Social Media, Email and Web call > center > > Dears; > > Can someone advise me where to find a technology (open source) that let us > able to integrate with social media like whatsapp and facebook? And use > this > in call center (queuing the messages and routing it for agent)? > > Anyone give me a light to start? > > Regards > Bilal > > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New > to > Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Integration with Social Media, Email and Web call center
For just the messaging part, you should be able to use wget or curl to interface and create messages. You might have to go a little "higher level" like C or Perl, but it sounds very doable. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of bilal ghayyad Sent: Tuesday, January 22, 2013 4:27 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Integration with Social Media, Email and Web call center Dears; Can someone advise me where to find a technology (open source) that let us able to integrate with social media like whatsapp and facebook? And use this in call center (queuing the messages and routing it for agent)? Anyone give me a light to start? Regards Bilal -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Integration with Social Media, Email and Web call center
Dears; Can someone advise me where to find a technology (open source) that let us able to integrate with social media like whatsapp and facebook? And use this in call center (queuing the messages and routing it for agent)? Anyone give me a light to start? Regards Bilal -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
