All,(Ryan-Your response saved me lots of R&D time- Thank you very much)
I have been on TixBox site all morning reading through the MANY posts as recent as 6-4-2007 on SLA and the need or reason it is not needed. 1) In our office we do not have a single receptionist, rather a ring group (Consists of 4 customer support people) that answer inbound calls and directs them to the right person/dept. 2) As is stands they each have other responsibilities and the phone(s) are a split responsibility (Yes I am trying to show them a better way) Because of this, FOP or HUD would get in the way of the other applications they are working with on the desktop(Although it is the PERFECT solution for a dedicated reception person IMHO) 3) The ONLY necessity here is that they be able to look down at the hardware at a glance to see if someone is on the phone 4) I was sticking with Cisco as I am very versed in deployment/support and didn't want to support many different phones however, If the grandstream is what it takes....That's what we will do. 5) How do the grandstreams get their configuration info? TFTP similar to the Cisco model? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ryan Amos Sent: Monday, August 06, 2007 11:25 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Learn some terminalogy before mountingthistask. The 7914 only works under SCCP; the SIP firmware does not support it at all (the expansion panel won't even power on fully.) The SCCP channel driver under Asterisk doesn't really support the 7914 very well, currently it will only show onhook/offhook state (though there has been much discussion recently about changing this.) If you want to do this with SIP then you're better off with something like the grandstream mentioned, or just use the Flash Operator Panel (IMO it gives you more flexibility at a much lower cost.) I have personally found "receptionist phone" functionality handled much better with FOP. I have a 7914 and its functionality (and usefulness) is very limited under Asterisk. ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of James R. Stevens Sent: Monday, August 06, 2007 10:41 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Learn some terminalogy before mountingthistask. Thank you for your reply as it is exactly what we would need. Sorry I didn't find it myself. I do have a question about configuration within Asterisk. I'm reading the PDF on the Cisco Expansion module and it says 'When used as a DN key buttons are illuminated ...' Is that what we are doing within Asterisk or Trixbox when we configure an extension? (A Directory Number??) From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of James FitzGibbon Sent: Monday, August 06, 2007 7:37 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Learn some terminalogy before mountingthistask. On 8/5/07, James R. Stevens <[EMAIL PROTECTED]> wrote: In the design of an Asterisk system using Cisco 7900 series SIP phones we are struggling with giving the reception folks (3) hardware that can tell them the status of everyone in the office (10 or so) (On the phone, out of office etc) Something that would register each of the extensions we choose and give status of that ext. What hardware (Phone or other) could we give the receptionist to do this? You're probably looking for something like this: http://www.cisco.com/en/US/products/hw/phones/ps379/products_data_sheet0 9186a008008883d.html I have no experience integrating this specific piece of hardware with Asterisk, but I've done what you're trying to do with the Grandstream equivalent for our front reception: http://www.grandstream.com/gxp2000.html and http://www.grandstream.com/gxp2000ext.html As I understand it, so long as the device can do a SIP SUBSCRIBE for each extension you want to monitor and you configure hints in your Asterisk dialplan for those extensions, it should work. You may need to set 'subscribecontext' (in sip.conf) for the phone that will be watching the extensions unless your hints are in the same context as the phone uses for outbound dialing. Of course, what the device does with the various payloads contained in the SIP NOTIFY messages is going to be different for each phone. On the Grandstream I can see 'not in use' (solid green) and 'ringing' (flashing red) distinctly, but 'unavailable' and 'in use' are both mapped to a solid red, which makes it somewhat useless for transiently connected user agents like softphones. Hopefully someone with experience will speak up and confirm that the 7900 series does interop properly with Asterisk for SUBSCRIBE and NOTIFY. If that doesn't work, you could always go with a software solution, like the Flash Operator Panel. voip-info has a list (look at the "Operator" section on the page): http://www.voip-info.org/wiki/view/Asterisk+GUI -- j. -- This message has been scanned for viruses and dangerous content by Athens Hyperion Scanner <http://www.athensdistributing.com/> , and is believed to be clean. -- This message has been scanned for viruses and dangerous content by Athens Hyperion Scanner <http://www.athensdistributing.com/> , and is believed to be clean. -- This message has been scanned for viruses and dangerous content by Athens Hyperion Scanner, and is believed to be clean.
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