I have been coding my own IVR for ACD (aka queue) using Polycom phones
using AEL2. In particular, I have coded my own AgentCallbackLogin
because a) cmd AgentCallbackLogin() is buggy and will not be supported
by dev anymore b) I can put in features like hotdesking and additional
validation like
I played with the Polycom login/logout function about a year ago, and it
looked brilliant.
I could never get it to work, but at the time I had both Polycom and
Digium agree that it would be worth getting running.
I ran out of time on that project, and have never re-visited it. But it
would
